New iPhone - It's Wonderful!

**harrybarracuda** · 17-07-2010, 12:30 AM

Half an hour of bullshit then FREE BUMPER.

Can't make them fast enough (should have started earlier), and will last until September 30th.

And if you don't like it, get a refund.

White iphone, blah blah blah.

Still no fix.

Finished his presentation with: "we think we’ve gotten to the heart of the problem, and that is smartphones have weak spots"

Er, no you haven't!

So they've given themselves until September 30th to modify the design and retool.

Does this bloke think everyone is stupid, or does he base this on the average iPhone fanboi?

Let's hope someone asks some tough questions, although I doubt Gizmodo got invited.

Q: Any changes for future antenna designs in iPhone?
A: Steve: We’re still working on this — we’re happy with the design. … we’re getting a lot of reports from customers that it’s way better than the 3GS. I don’t know what our next antenna design will be — maybe our wizards in the antenna lab will come up with something better. But looking at the data, we don’t think we have a problem.

Still in denial.

Q: I can't get my Bold to drop right now, maybe you can show me how to do it?
Steve: You may not see it in certain areas.

Ryan from gdgt: You showed people almost covering the entire phone in their hand, but on the iPhone 4 it can happen with just a touch. Can you explain that difference?
Bob: When you touch the phone, you put yourself between the signal and your phone, so when you touch that spot you can attenuate the signal, and if you grip it with your whole hand, you can attenuate it even more. We don't build phones with an antenna on top...

What the fuck is that supposed to mean?

Q: Did anyone warn you about this?
A Steve: I assume you’re referring to the Bloomberg article? Yeah, it’s a crock. … what’s portrayed in that article never came across my consciousness, and I talked to Reuben (sp?) and he agrees it’s total bullshit.

"came across my consciousness"?

Could they be any more pretentious? What a farce.

Q: Your investors seem to want you to make an apology of some sort — would you be willing to do that?
A Steve: [Long pause] To our customers who are affected by the issue, we are deeply sorry, and we are going to give you a free case or a full refund. We want investors who invest in Apple for the long haul, because they believe in us. To those investors who bought the stock and are down by $5, I have no apology. If we hit a bump in the road, it’s like having kids.

Probably true, but what a dickhead way to phrase it.

Q: Is there anything you could have said in the launch keynote to lower expectations?
Steve: I’ve thought about that a LOT. We didn’t fully understand if there were problems at that point. We might have set the expectation that smartphones have weak spots… but the fact is, most smartphones seem to have the same characteristic as the iPhone 4. If you grip them in a certain way they lose signal strength dramatically, especially in a low signal strength area. And one of the things we’ve learned is that as a leader in the smartphone world now, we need to educate. So what we need was data. And now we’ve got some and we’re sharing it now.

Still in denial. Still trying to point fingers elsewhere.

He keeps saying "we are working our asses off" but he still won't say "to fix the problem".

Q: After September 30th, is it because after then you expect people to buy a free case?
Steve: It’s so we can reevaluate this in September, I have no idea what solutions may come up.

(Read: I have no idea how we are going to fix the design flaw, but I've given them until September 30th to do it).

Q: If you bought a 3rd party case, will you get a refund?
Steve: We’re not going to refund the 3rd party cases — it’s a very small number because we didn’t sell as many cases because we didn’t share the phone design with case manufacturers in advance of launch. But now we kind of wish there were more cases out there! [heh] It’s really simple why: when people find out about your new product, they stop buying your old products. Sometimes websites buy stolen prototypes and put ‘em on the web, and we don’t care for that. But if we give the designs to case makers, they have a history of putting them up on the web as well.

(Read: No, Fuck off.)

Q: Do any of you carry your iPhone 4s with the bumper?
Laughs. All three show their phones are bare.

(Next door to a massive AT&T tower).

Steve does the death grip to demonstrate.

I wish someone would ask "Are you going to redesign the antenna and fix the problem?" Obviously a vetted invite list.

Ah, someone actually asked that kind of question.

Steve: You can see pictures of a Nokia phone with a sticker on it that says “don’t touch here.” No one has solved this problem. Would I love Apple be the first? Can we make our situation better than it is right now? Maybe, we’ll see, but most of our customers are not experiencing this problem. In actual use, they never encounter it — just like any phone, certain customers will hold it in a way that exposes its weakness, and we want to get ‘em a case. We will continue to work on more advanced antenna designs that don’t have this problem or put this problem in an out of the way place.

No, they wanted "We are going to fix the antenna problem on the iPhone 4". Another miss.

Q: Did you consider a recall?
Steve: When you love your customers, nothing is off the table. But we want to be data driven. We send engineers to people’s homes with test equipment and take logs…
Bob: For the record, we told them we were coming.
Steve: And we didn’t bash down any doors! [Laughs.]

Didn't answer the question.

Can't be bothered with any more of this sanctimonious drivel.

So there it is. A free bumper.

And that's it. Not even a promise of a fix.

If that isn't showing contempt to your customers, I don't know what is.

I leave them still drivelling on about how nasty the NY Times is.

Actually I'll post this last one for Daffy:

We asked if there was possibility of a software fix... based on the NYT article stating an inside source claimed there could be a fix of that type coming.
Steve had a long answer largely dismissing the question. Then Scott Forstall asked for a mic, and he said that the statement in the Times was "patently false."

**larvidchr** · 17-07-2010, 12:31 AM

Apple will give a free iphone 4 cover for all, and the ones already having bought a cover will get the money back.

They will continue to work on the problem (that's really not a problem according to Job. )

July 30 iphone 4 will be sold in 17 Countries more.

And thats it.

DaffyDuck · 17-07-2010, 04:33 AM

Originally Posted by lom

The bars indicates the received signal from the base station and increasing the phones transmit power will in no way make the receive signal stronger.
It will only increase the noise level for phones receiver and may also make the phone visible for a more distant cell base station.
If a current nearby cell base station is getting overloaded then you may be kicked over to the more distant one which will give you a lower received signal due to the distance.

I think mc2 has demonstrated amply that, aside form parroting Google finds, he understand very little of the technology involved. He's fun to watch, though.

Originally Posted by mc2

I dont think thats how it works, the mobile unit just scans for the strongest BS signal and attempts to register on that, if it is full then it will go for the next strongest BS in the area. if it cant find one then it must wait .

QED - as the iPhone 4 does not uniquely select by strongest signal, but rather, by best quality signal. A fine difference.

For what it's worth -- the 4.01 firmware update has worked on two of the three iPhone 4s I'm testing with, and now neither goes below 2 bars (albeit, of course, it loses attenuation when gripping it tightly), and it has yet to drop calls... and for the purposes of testing, since last night, I had the iPhones removed from their cases all day long.

DaffyDuck · 17-07-2010, 04:40 AM

Originally Posted by harrybarracuda

“‘Antennagate’ — it doesn’t seem like a good idea if you touch your phone in a certain way and the bars go down. But one of the first things we learned: it’s certainly not unique to the iPhone.”

Bullllllllllshit!

Desperately trying to point the finger at all the other phone manufacturers, the idiot.

It's fascinating how desperately angry you are that Apple just sailed right through that - and how much you talk about iPhone 4, for someone who doesn't even have one.

Anyway, to address your renewed misdirection (I want to avoid having to say 'dishonesty'), we have addressed the issue of reception attenuation previously, with YouTube links to other phones exhibiting the EXACT SAME PROBLEM (same grip o' death, even) - some of which even predated the release of iPhone 4.

I mentioned, at that time, that Apple must have developed a Time Machine in order to make those kind of pre-dated videos happen.

You claiming, repeatedly, that this issue is solely unique to iPhone 4 is the only source of bullshit in all of this.

Lastly, denouncing the NYT times as 'patently false' is absolutely no proof that no fix will be forthcoming -- though, based on their numbers, and the 4.0.1 firmware update, the issue is greatly overhyped.

Must eat you up, and anger you to no end, I gather...?

**mc2** · 17-07-2010, 06:52 AM

Originally Posted by harrybarracuda

Half an hour of bullshit then FREE BUMPER.

Can't make them fast enough (should have started earlier), and will last until September 30th.

And if you don't like it, get a refund.

White iphone, blah blah blah.

Still no fix.

Finished his presentation with: "we think we’ve gotten to the heart of the problem, and that is smartphones have weak spots"

Er, no you haven't!

So they've given themselves until September 30th to modify the design and retool.

Does this bloke think everyone is stupid, or does he base this on the average iPhone fanboi?

heh funny shite. No real apology there.
not sure if the apple brand will recover from this now

**mc2** · 17-07-2010, 07:00 AM

Originally Posted by DaffyDuck

QED - as the iPhone 4 does not uniquely select by strongest signal, but rather, by best quality signal. A fine difference.

The selection should be made by the strongest signal, not signal quality. I finished an exam on this 4 weeks ago, its from the textbook... Maybe thats where the iPhone4 is going wrong.

I know there is no digital TV in thailand but you are probably familiar with DTV EyeTV products for mac. Anyhow where I live they broadcast in DTV and in the signal info for each channel there are 2 bars, one for signal quality and one for signal strength. The reception in my area is not so great but the signal quality is usually quite high, 80%+ . Signal strength jumps from 20% to 100%, only if the signal is strong enough and if the signal quality is above about 50% will I get anything showing up on the screen. Signal quality by itself wont be enough.

do you think it is because of the way i am holding my macbook that is ruining the signal ? oh well maybe apple will put out a firmware fix

**mc2** · 17-07-2010, 07:08 AM

Originally Posted by DaffyDuck

For what it's worth -- the 4.01 firmware update has worked on two of the three iPhone 4s I'm testing with, and now neither goes below 2 bars (albeit, of course, it loses attenuation when gripping it tightly), and it has yet to drop calls... and for the purposes of testing, since last night, I had the iPhones removed from their cases all day long.

So have any of your customers, who bought an iPhone4 from you on the promise that a software fix would solve the hardware antenna problems, returned demanding a refund yet ?

For the sake of your professional reputation, I sure hope you didn't spout that shit to your customer base

**mc2** · 17-07-2010, 07:22 AM

**harrybarracuda** · 17-07-2010, 08:38 AM

Seriously, who in their right mind is going to buy one now when all he's said is "we'll give you a bumper and review it in September"?

I stress "in their right mind".

**harrybarracuda** · 17-07-2010, 08:46 AM

Especially when they read this:

iPhone 4: Why We’ve Reconsidered Its Rating

Ginny Mies and Melissa J. Perenson, PC World

If you were following this morning's Apple press conference, you may have seen PCWorld's name listed as one of the publications that lauded the iPhone 4 as the number one smartphone available. Unfortunately, after today's news and the number of issues that drove Apple to call this press conference in the first place, PCWorld has decided to take the iPhone 4 off our Top 10 Cell Phones chart and reassign it a "pending" rating.

While offering users a free bumper is a step in the right direction, it does not excuse the faulty hardware. Furthermore, there was no absolute promise on fixing the proximity sensor issues. Jobs said the company will "try" and get it fixed them in the next software update, but did not indicate exactly when that will happen. Nor did he provide an extension of the return period, to accommodate users who might be on the fence because of this issue.

We still stand by our praise of the camera, display, hardware aesthetics and user interface, as stated in the original review. But given all of the issues we've personally had with the phone, we cannot recommend the iPhone 4 to other consumers until these problems are fixed (iPhone 4 Fix: Many Questions Left Unanswered and iPhone 4 Hell: A Personal Tale of iPhone 4 Woes give more detailed accounts of some of the issues we've had with the phone). A bumper feels like a clumsy solution and the proximity sensor issues inexcusable for a smartphone of this caliber.

We will revisit the phone's rating and chart position when we receive the bumper and when the phone's proximity sensor is fixed

DaffyDuck · 17-07-2010, 09:38 AM

Originally Posted by mc2

The selection should be made by the strongest signal, not signal quality. I finished an exam on this 4 weeks ago, its from the textbook... Maybe thats where the iPhone4 is going wrong.

Well, that explains a lot.

Let us know if/when you graduate, and after you've had 20 years experience in the field, m'okay?

"I read about it in my textbook for an exam..." damn, I couldn't make this stuff up if I tried.

**mc2** · 17-07-2010, 09:44 AM

The author, William Stallings is the authority in the field... ill take his word over yours any day, or any wikipedia or other online source for that matter.

DaffyDuck · 17-07-2010, 09:51 AM

Originally Posted by harrybarracuda

Seriously, who in their right mind is going to buy one now when all he's said is "we'll give you a bumper and review it in September"?

I stress "in their right mind".

That's really eating you up, isn't it?

Even stayed up for the press event - and yet you still don't get it.

Are you Butterfly's roommate by chance?

**mc2** · 17-07-2010, 09:58 AM

Stages of dealing with grief:

1. Denial
2. Anger
3. Bargaining
4. Depression
5. Acceptance

Daffy seems to be stuck in the first 2 stages, poor guy.
Nevertheless, watching him deal with his grief is quite amusing.

DaffyDuck · 17-07-2010, 10:59 AM

Originally Posted by mc2

The author, William Stallings is the authority in the field... ill take his word over yours any day, or any wikipedia or other online source for that matter.

Uh...huh....

I'm not questioning the author's authority or expertise ... I'm questioning yours.

Do let us know when you graduate, so we can send you cake and flowers.

...unless, that is, you decide to spend more time in academia.

Thanks, seriously, this was the funniest thing so far, out of all you threads.

Either way, you've pretty much lost any and all credibility and legitimacy (not that you had much to begin with).

DaffyDuck · 17-07-2010, 11:16 AM

Originally Posted by mc2

Stages of dealing with grief:

1. Denial
2. Anger
3. Bargaining
4. Depression
5. Acceptance

Daffy seems to be stuck in the first 2 stages, poor guy.
Nevertheless, watching him deal with his grief is quite amusing.

Mirror, much?

**mc2** · 17-07-2010, 11:22 AM

Originally Posted by DaffyDuck

Originally Posted by mc2

Stages of dealing with grief:

1. Denial
2. Anger
3. Bargaining
4. Depression
5. Acceptance

Daffy seems to be stuck in the first 2 stages, poor guy.
Nevertheless, watching him deal with his grief is quite amusing.

Mirror, much?

A normal stage 1 response.
Everyone is watching you daffy as you go through these tough times. We know it must be painful for you and all iPhone4 fanboys around the world. Keep trying. You can do it.

**Gerbil** · 17-07-2010, 11:46 AM

I had the exact same problem with mine and my wife's Iphones. She too was fed up with the reception, dropped calls etc etc. She wouldn't stop nagging!!

So after a week of the badgering I took them BOTH back to Apple. Now the guy at the genius bar was VERY apologetic but he said there was nothing he could do about the iPhone but he did offer to upgrade the wife.

WELL, I jumped on that and I can tell you today the reception issues are the same but the wife......

As you can see she has been properly trained how to hold the iPhone 4 by Apple
.

**harrybarracuda** · 17-07-2010, 12:58 PM

Originally Posted by DaffyDuck

Originally Posted by harrybarracuda

Seriously, who in their right mind is going to buy one now when all he's said is "we'll give you a bumper and review it in September"?

I stress "in their right mind".

That's really eating you up, isn't it?

Even stayed up for the press event - and yet you still don't get it.

Are you Butterfly's roommate by chance?

Stayed up for it, yes. My mum said I could stay up till 8pm especially.

**harrybarracuda** · 17-07-2010, 01:05 PM

Oh dear, they can't get *anything* right at the moment, can they?

And this is BEFORE the press conference!

iPhone customers are struggling to install Apple’s latest software patch and have been grumbling about the problems on Cupertino’s support forums.

iPhone customers lay into Apple after iOS 4.0.1 update fails to install

Heaven knows what we're going to read in the Sunday's when they've digested yesterday's hour-long cop out.

**harrybarracuda** · 17-07-2010, 01:13 PM

It seems investors are not convinced, either.

Apple fell $1.55 to $249.90 yesterday in Nasdaq Stock Market trading.

**harrybarracuda** · 17-07-2010, 01:15 PM

Interesting results from a CNET Poll:

Are you satisfied with Apple giving away free bumpers to solve the iPhone 4's antenna woes?

Yes, I'll happily take my free bumper 37%
No, and I'm considering returning my phone 28%
No, but I'll keep my phone anyway 13%
I never had a problem in the first place 23%

**Butterfly** · 17-07-2010, 01:29 PM

Originally Posted by harrybarracuda

Yes, I'll happily take my free bumper 37%

**Clogiron** · 17-07-2010, 01:37 PM

Originally Posted by DaffyDuck

For what it's worth -- the 4.01 firmware update has worked on two of the three iPhone 4s I'm testing with, and now neither goes below 2 bars (albeit, of course, it loses attenuation when gripping it tightly), and it has yet to drop calls... and for the purposes of testing, since last night, I had the iPhones removed from their cases all day long.

Jeezuz christ on a stick, you have fallen for this Hook Line and sinker plus a copy of the angling times. Apple tweak the firmware so that the bar display shows a higher reading for the same signal attentuation and you believe this is the miracle cure/

**Butterfly** · 17-07-2010, 01:41 PM

Originally Posted by larvidchr

Apple will give a free iphone 4 cover for all, and the ones already having bought a cover will get the money back.

They will continue to work on the problem (that's really not a problem according to Job. )

July 30 iphone 4 will be sold in 17 Countries more.

And thats it.

you forgot the last part,

"apple OwnED your arse again, thanks for playing, see you again tomorrow"

Thread: New iPhone - It's Wonderful!

Thread Tools

Display

iPhone customers complain of failing update

Thread Information

Users Browsing this Thread

Posting Permissions