Thread: MS Outlook Question

next click on the "Connection" tab and tell me what you see, this can also be another source of authentication problem

Originally Posted by Butterfly

next click on the "Connection" tab and tell me what you see, this can also be another source of authentication problem

The connection is "Connect using my local area network LAN"

Originally Posted by Boon Mee

Originally Posted by Butterfly

next click on the "Connection" tab and tell me what you see, this can also be another source of authentication problem

The connection is "Connect using my local area network LAN"

no other options enabled ? next, click on "Advanced" tab

what do you see ?

Originally Posted by Boon Mee

That pop up window keeps appearing and prevents you from sending/receiving mail into Outlook.

coming back from what you said here, how is it preventing from receiving or sending emails ? do you have some authentication errors after you enter the login/password ? please clarify,

Originally Posted by Butterfly

Originally Posted by Boon Mee

Originally Posted by Butterfly

next click on the "Connection" tab and tell me what you see, this can also be another source of authentication problem

The connection is "Connect using my local area network LAN"

no other options enabled ? next, click on "Advanced" tab

what do you see ?

Think we're onto something here. The POP3 setting is 995 and the Outgoing = 465. I'm not sure those numbers are right and can't recall where in gmail to get the right ones?

465 for the outgoing is correct and 995 for the incoming also correct for gmail. Just did a search to confirm that.

This problem is not very straight-forward for sure!

no, that's correct

see my question about the send/receive pop ? does it work or does it return an error ? if it works, we have to look at other options, if it fails, then it's simply a login/password issue

take a look at this:

How to setup an Outlook Gmail account from a Google Gmail email address

and this:

Google Gmail POP Service

Originally Posted by Butterfly

Originally Posted by Boon Mee

That pop up window keeps appearing and prevents you from sending/receiving mail into Outlook.

coming back from what you said here, how is it preventing from receiving or sending emails ? do you have some authentication errors after you enter the login/password ? please clarify,

The authentication 'errors' is the network password not being recognized. I've never encountered this particular problem using MS Office (Outlook) 2003 or MS Office (Outlook) 2007 before.

What's puzzling is like all of a sudden both my laptops - one using Windows 7 running Office 2007and the other using XP running Office 2003 developed this problem - I'm guessing at the same time. The Windows 7 laptop was with me in China and just got back to find the same situation with the XP laptop. Very strange...

Originally Posted by Boon Mee

This problem is not very straight-forward for sure!

did you enable somewhere the option "Logon to my incoming mail server before sending emails" ? that should be disabled to be sure,

need to know if the send/receive popup window is returning an error after the login/password is properly entered. If yes, then it could be some silly proxy network from Internet Explorer interfering with the Outlook connection.

Originally Posted by Boon Mee

What's puzzling is like all of a sudden both my laptops - one using Windows 7 running Office 2007and the other using XP running Office 2003 developed this problem - I'm guessing at the same time. The Windows 7 laptop was with me in China and just got back to find the same situation with the XP laptop. Very strange...

strange, indeed. Need to see the screenshot of it, might see something

try to do a paste in Paint and save it as JPEG, very easy to do (Save as)

Originally Posted by Boon Mee

I'm guessing at the same time.

it sounds more and more like an Internet Explorer Proxy settings gone wrong,

Go to Internet Explorer, Tools:Internet Options:Connections

Any private virtual networks ? click on "LAN Settings" at the bottom, what do you see ?

Originally Posted by Butterfly

Originally Posted by Boon Mee

This problem is not very straight-forward for sure!

did you enable somewhere the option "Logon to my incoming mail server before sending emails" ? that should be disabled to be sure,

need to know if the send/receive popup window is returning an error after the login/password is properly entered. If yes, then it could be some silly proxy network from Internet Explorer interfering with the Outlook connection.

The problem is I haven't a clue what the network password is. I've never encountered its need before. I don't see that option "Logon to my incoming mail server before sending email" I'm using Firefox for both machines.

Originally Posted by Butterfly

Originally Posted by Boon Mee

I'm guessing at the same time.

it sounds more and more like an Internet Explorer Proxy settings gone wrong,

Go to Internet Explorer, Tools:Internet Options:Connections

Any private virtual networks ? click on "LAN Settings" at the bottom, what do you see ?

I'm using Firefox exclusively. Haven't used IE for years.

Originally Posted by Boon Mee

I'm using Firefox exclusively. Haven't used IE for years.

doesn't matter, check it just in case. Internet Explorer is more than a browser, it has system settings that can affect some aspect of your Internet connection, whatever applications you use

Originally Posted by Boon Mee

The problem is I haven't a clue what the network password is.

ok simple question, did you enter your Gmail login and password in that popup box ? do that first and see the result. For login, you need to enter the full email address, not simply the login of your gmail account. Hopefully you remember your password for gmail.

again, a screenshot would be more helpful

Originally Posted by Butterfly

Originally Posted by Boon Mee

The problem is I haven't a clue what the network password is.

ok simple question, did you enter your Gmail login and password in that popup box ? do that first and see the result. For login, you need to enter the full email address, not simply the login of your gmail account. Hopefully you remember your password for gmail.

again, a screenshot would be more helpful

I must have had one giant brain-fart throughout this whole episode ! Re-entering my passwords for the two gmail accounts in the "Network Password" box did the trick.

Owe you one Butterfly for hanging in there with me! Making things more complicated than they should be - Jesus...thanks again for the help!

thank god for that

we thought we had lost you there

phew

that's why we needed the screenshot, I could have seen immediately that you didn't put anything in the password box, which I suspected eventually when everything else checked out

Ask GravesendDave for advice re posting screenshots

Originally Posted by Butterfly

that's why we needed the screenshot, I could have seen immediately that you didn't put anything in the password box, which I suspected eventually when everything else checked out

Why didn't you tell him to use regedit?

Anyway, not everyone is some hack MS fanboi praying they can make it to retirement before they ever have to use the command line..

Originally Posted by Butterfly

that's why we needed the screenshot, I could have seen immediately that you didn't put anything in the password box, which I suspected eventually when everything else checked out

yes, that was exactly what I would have told him

Well, I was premature yesterday in my exultation in solving my Network Password problem.

It's back. But, I can access my email programs thru Outlook if I punch in the gmail password(s) - all is fine then. Although when exiting Outlook and going back I'm requested to input that 'network password' which is the damn mail program password.

I'll try to get a screen shot up of this phenomenon...

On the upside, BM, we can all read your emails now.

Have you tried turning the computer on?