^ Moved from Nernplenwan to a village in Khao Noi.... I know what you mean about the customer service just spinning some shite if they don't know the answer... What's the bets somebody else from True was asked I would get a different answer...
Was happy with the True setup - paid a bit extra for the 10Mb connection and it never cut out...
Might look into ToT though - last time I tried them it was a problem because the land line in the house was in a previous tenents name and they wanted ID cards from all and sundry to get it changed...