Quote Originally Posted by bkkandrew View Post
A brief, yet indicative comment from a supplier a couple of days ago got me thinking; what experience sums up this lot?

For me, I was simply in a regular meeting, when I sardonically made the comment that I had waited some 4-months for a particular product, that is sold with another two products already delivered to me in the UK. I pointed out (yet again) that I was sitting on Bxxxx worth of product that was useless without the third, a batch of which had been rejected as defective.

The Thai (throwaway) comment?

'Well if you just handed over the stock items with the duff one, you could get your money'...

To which I said that would be pointless, as the customer would complain, send the shipment back and a loss of confidence would occur.

'No plombem', 'you have money aleeeeedy' 'and can change product no.3 when fix ploblem'.

Needless to say I rejected the idea and lectured on the differences between Thai and Western standards. Which, no doubt, got filed in the round filing cabinet...
Unfortunately, "par" for the course. Not to unlike other not yet first world countries. Recall back in the early and later 50's when "made in Japan" was a joke? Thing is, Japan picked up on the need for quality made items and instituted strick manufacturing processes and specifications. It was a no fault mentality that eventually arose. Having the Thai's, like so many other countries, make a change in the way do business and think requires a major change and that can only be done with a bombardment of adds to the general public and improvement in the teaching process there by elevating the awareness needed to make imprevements.