The validity of the unused portion of your ticket has recently been extended in the form of flight credits, and we are pleased to share additional travel waiver policy benefits that will give you greater flexibility for your future travel.
Effective 9 April 2020:
Bonus flight credits are available to adult travellers who have yet to rebook or use their tickets
Bonus flight credits, which range between SGD75 to SGD500 based on your original cabin class, will be awarded upon rebooking
Any remaining flight credits, bonus or otherwise, may be used for a second trip
The flight credits’ validity has been further extended, so travel need only be completed by 30 June 2021
No action is required from you to secure these additional terms, as they have already been associated with your original booking reference. However, we regret to inform customers with partially flown tickets that bonus flight credits are not applicable to them.
If you are no longer able to travel before 30 June 2021, you may request a refund, however any applicable bonus flight credits will be forfeited.