Qantas has launched an impassioned defence of its staff and called on Black Eyed Peas star will.i.am to retract his claims after he accused a flight attendant of being racist towards him.
But if the rapper doesn’t back down, the airline said it would help any staffer’s battle in court
“Absent a retraction, and if the crew member wanted to take the matter further, we’d certainly be willing to provide legal support for them to do this,” a Qantas spokesman told news.com.au on Monday afternoon.
The rapper named and posted a photo of the staff member — who news.com.au is not naming for legal reasons — after a tense incident on a
flight from Brisbane to Sydney on Saturday.
While he was still on the plane, will.i.am told his 12.8 million followers he had been mistreated by an “overly aggressive flight attendant”.
“I don’t want to believe she racist. But she has clearly aimed all her frustrations only at the people of colour,” he said.
Qantas has now also sent a memo to staff, stating that it’s asking will.i.am for a retraction of the claim.
“The tweets claimed poor treatment from crew and discrimination on the basis of race. We replied that there appeared to be a misunderstanding on-board that was exacerbated by the fact will.i.am was wearing noise cancelling headphones,” the memo reads.

Rapper will.i.am claims he was targeted because of his race. Picture: Richard Shotwell/Invision/AP, File
Source:AP
“We rejected claims of racism and have since asked will.i.am for a retraction of that claim. We fully support our crew and the great work they do ensuring safety of all those on-board.”
Will.i.am is also copping criticism from a flight attendants association for revealing the identity of the staff member whom he’s accused.
He said the incident took place as the crew was preparing to land the flight in Sydney, and it’s understood he refused to show his boarding pass and ignored safety directions to stow his laptop.
However, he claims he had not heard announcements over the PA because he was wearing noise-cancelling headphones.
The female flight attendant has been bombarded with abuse on social media from the musician’s fans who have labelled Qantas the “white [at]supremacist airline”.
Will.i.am’s decision to identify her has been criticised by the Flight Attendants Association of Australia secretary Teri O’Toole, who said the crew member is being abused for simply doing her job.
She told
The Australian takeoff and landing were “critical operational times”, and a flying laptop could cause [at]serious injury to another passenger or crew member.
“These are safety protocols that have been put in place by Qantas,” Ms O’Toole said. “As employees, crew are bound to follow their employer’s direction. It seems that in doing this, crew are being vilified and [at]attacked on [at]social media.”
Facing similar criticism on social media, will.i.am tweeted that if he was the “slightest bit rude to a FAN or a journalist during work” we would expect to be called on Twitter too.