Of course that's what they do, the ones on line or at the end of a call. They play on your vulnabilities to get the money. You did well with only 11 dollars, but now they know you - they will be back for more.
How do i know, a friend did the same sort or thing. She was told that her dead father was "there" etc. And she could speak to him. Load of bollocks, made my friend even more depressed than she already was. And the person raked in the money.