BANGKOK, 28th January 2018 (NNT) – Thailand Post will offer a reasonable compensation for the missing diamond ring in the package delivered by the company and to launch investigation into the case.
Thailand Post's President Smorn Terdthumpiboon said regarding a complaint made by a customer following a missing diamond ring from the postal package while being delivered by Thailand Post.
She has said initial investigation showed the package, which contained a diamond ring, was delivered by the company's EMS express mail service from a sender in Petchaburi to a recipient in Surat Thani on January 19th, 2018. The recipient found traces of cuts on the package with the diamond ring gone missing.
The case has been filed with the police by the recipient, while the postal manager in Surat Thani has met with the recipient to gather information, said Thailand Post president. The company is willing to work with the police to find responsible person and pursue legal punishments, and will be offering compensation to the recipient according to the company's policy.
Thailand Post chief added that the company has urged all related agencies to closely monitor the work of their employees to enhance services to be up to the set standard, in order to maximize customers' satisfaction, along with the enhancement to the company's logistics network in keeping up with the international standards.
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