The Consumers Protection Police Division was today (Friday) asked by True Move H Universal Communications Company (True Move) to investigate numerous complaints from its customers that their calls to the company’s call centre have been blocked, disrupted, intercepted or delayed.

A complaint was lodged with the police by True Move H represented by Mrs Supasorn Honechaiya.

After filing the complaint, Mrs Supasorn told the media that the company received many complaints from its potential customers who tried to call the company at Number 1331 to switch their network from AIS to True Move H.

However, they found that they could not contact the call centre because their calls were routed to AIS call centre, blocked or disrupted, said Mrs Supasorn.

She said the company sought police help to find out the truth about the complaints so that legal actions would be taken against the perpetrators if the complaints were substantiated.

She insisted that the company was duty-found to protect the rights of the consumers.

True Move H asks police to investigate complaints that calls to its call centre intentionally disrupted - Thai PBS English News