^ Used to work on the IT Helpdesk of NCIS, the UK's National Criminal Intelligence service. The job required top level government vetting. Those dumb fuckers would forget their NT logon password everyday and didnt understand how to change it at first log on.
Sometimes we used to have to enter their chosen password in the usermanager or AD or whatever for them.
God knows if they ever caught any criminals!
Some would call up and say something like "Hi its Roger, I got a problem, do you want my password...its blah blah blah!