I had a similar problem a few weeks ago. I called True out royally but when the technician finally came to the appt he found that the "splitter box" on the telephone was broken, he changed it and everything was hunky dory. A week later the whole thing went dead and same tech came back and discovered that it was the condo technican who messed up the connection to my appt on the condo exchange.

True drive me nuts sometimes but of late they have been quite good to me.