I could spend hours googling, but here is my first stop.
Mrs Naam has 2 Hotmail accounts. Has had them for years and has accessed both of them from her laptop.
The other day she was denied access to her main account. She went through the password reset procedure and still gets the message "It looks like someone else maybe using your account" message.
She goes through the process again and again, each time receiving the reset code in her alternative account, signing out and trying to sign into the major account again and each time getting the same "It looks like someone else maybe using your account" message.
Tried signing in on my laptop with the new verification code, same message.
Doesn't make sense.
Any advice, please?

Another weird thing: She has her phone number registered, and when she does the "send code to my phone" option, no txt comes through. Tried it several times.