Passenger unhappy with budget airline for damaged luggage compensation

[Hans Mann]

Photos posted on Pantip.com show a bent MacBook Air laptop and many other damaged items from the mangled suitcase of an unhappy Thai Smile passenger. (Photo from Pantip.com/สมาชิกหมายเลข 3193971)

A passenger has vented her displeasure online after a budget airline offered her 2,000 baht in compensation for her badly damaged suitcase and nothing for its banged-up contents including a laptop computer.

Images posted on Pantip.com of the damaged bag, a bent MacBook Air, clothes and other belongings drew widespread comment from users of the popular Pantip.com portal on Saturday.

Pantip user No 3193971 said the incident occurred after she boarded the Thai Smile flight from Phuket to Bangkok on May 5. When she arrived at Suvarnabhumi airport around 11pm, she could not find her suitcase.....

'Budget' compensation blasted | Bangkok Post: news

[BobR]

Putting a laptop in your checked luggage is not a good idea at any time.

[Hans Mann]

Especially in a 200 baht suitcase from Jatujak.....yes.

[cyrille]

This airline has behaved appallingly.

People this dumb should never be allowed onboard.

[Hans Mann]

Some more 'damaged' goods....









http://pantip.com/topic/35205725

[VocalNeal]

Weird looks like it's been on fire?

[Fondles]

This airline has behaved appallingly.

People this dumb should never be allowed onboard.

Thai Smile payout 100b per kg of lost luggage up to a maximum of 2000b.

What should they have paid in this instance ?

[AndyCap]

Victims of their own corrupt and lazy practices, imagine if they did pay out more, every body would be packing broken shit into their luggage, then claiming.

No idea if other airlines would have handled this differently? If yes, they are also exposed to the cheaper end of the travel market taking advantage.

[Airportwo]

Weird looks like it's been on fire?

Lithium battery damaged? maybe why they don't wont to pay?

[thaimeme]

Word to the wise.
Never check one's bags.

Carry on is more secure.

[Iceman123]

Word to the wise.
Never check one's bags.

Carry on is more secure.

Great idea for you and the great unwashed Jeff, but think about the rest of us who are carrying more than one change of Singha vests and flip flops.

[CaptainNemo]

Is there any point in that much luggage? The only thing I've genuinely ever *needed* to pack (that I can't buy easily), is shoes that fit me. Shiny stuff in places like Thailand always seems to result in problems of one kind or other.
It does rather look like that case has been driven over a few times... did you pi55 off any of the check-in staff by any chance?

[Hans Mann]

Looks like the bag got caught in the gears under a baggage conveyor.