The owner of a California-based travel agency has received a $10,000 settlement from Microsoft after a forced Windows 10 upgrade rendered her computer unusable. Teri Goldstein found that her work computer downloaded and started to install Windows 10 without her permission, but the installation failed.
The installation not only failed, Goldstein says, but also slowed down her computer, leading to days of lost business. After failing to get help from Microsoft's customer support, she took the company to court.
Somewhat surprisingly, Goldstein won her case against the software giant. But Microsoft wasn’t ready to just roll over, and opted to appeal against the court's decision. Now the company has decided to drop its appeal and agreed to pay out the $10,000 that was initially awarded.
Goldstein is adamant that she did not authorize the installation of the upgrade, insisting: "I had never heard of Windows 10". Despite agreeing to make the payment, Microsoft denies that it has done anything wrong, and says that the appeal was dropped simply to prevent court costs from mounting up.
Microsoft has received a great deal of criticism of its aggressive pushing of Windows 10, but this is the first time the company has offered a financial settlement because of an upgrade.