I am sure this scam is not just in America - people need to grasp that the first step if they have a computer problem is to do what the experts normally do

google it - and read until it makes some sort of sense

'Your PC may be infected!' Inside the shady world of antivirus telemarketing

By Jeremy Kirk
IDG News Service | June 10, 2015


Scotty Zifka was looking for a sales job. He started one in late May at a company called EZ Tech Support, a small inbound call center in an older building in northeast Portland, Oregon.
The first day of Zifka’s unpaid training involved listening in on sales calls. But within three hours, Zifka felt something wasn’t quite right.
“Everything about it was so weird,” he recalled.


he company’s 15 agents answer calls from people who’ve seen a pop-up message saying their computer may be having problems, and advising them to call a number, which rings at the offices of EZ Tech Support.
The agents are instructed to stick to a 13-page script. They ask callers whether they have an antivirus program installed. If they do, Zifka said, callers are usually told that whatever they’re using isn’t a “full-time real spectrum virus protection program.”
But the agents have a solution: callers can purchase an antivirus program called Defender Pro Antivirus, from Bling Software.
EZ Tech Support sells a perpetual license for the program for $300. Agents also tell callers they can perform a one-time fix on their computers for them, which starts at $250. Callers can haggle for lower prices.
Those dialling in are typically in their late 30s or older. “A lot of mothers would call in and say, ‘I’m sure it’s something my son did on my computer. This has happened before’,” Zifka said. “Older gentlemen—seniors specifically—that was the most unfortunate part.”
Within 20 minutes, some callers spent up to $600 to “fix” their computers. “I was blown away by this,” he said.
EZ Tech Support’s general manager, Gavynn Wells, said the company abides by U.S. Federal Trade Commission regulations.
“We don’t tell customers that they have issues they don’t have,” Wells said in phone interview. “We are not pushing them into a corner and telling them if they don’t do business with us, their computer is going to blow up.”
continued - 'Your PC may be infected!' Inside the shady world of antivirus telemarketing | ITworld