Problems with Payments to True Visions

[sub101uk]

I was wondering if any others out there are have problems with making payments to True Vision I pay 2000 baht a month for Platinum service and all have been well for years you just go into your local True Vision shop or in my case the agent which is Telewiz . On the 10th od September I received my standard bill from them telling me
" We Would like to advise that your monthy subscription is due to expiry on the 07 th of October , Your renewal and payment in amount of Baht 2.000.00 within 01 October 2015 .In order to continue to enjoy an uninterrupted service and avoid disconnection of your signal kindly ensure payment of your monthly fee by the due date .A renewal request lodged after your signal disconnection will be levied a signal re-connection fee of Baht 300 and the one month fee advanced payment "

So on the 23rd of September I paid the total amount of 8000 baht thinking this would cover the 4 months Well 4 x 2 = 8 Within a few hours of making the payment I received 3 phone from truevision telling me that I had to pay a extra 1200 baht to cover the cost of 300 Baht to reconnect my system at the start of each month , " why pay for reconnecting when the system is already connect since the account is current . Within a few hours of making the payment I had 3 phone calls asking me to pay a extra 1200 Baht to cover the cost of re-Connection 4 times " By now you may be getting very confused " ?

Well I sent many emails to find out what the problem was but had no reply so on the 7th of October my account was blocked . I returned to the local true vision agent only to be told they wanted the extra 1200 Baht for re-connection 4 times its very clear this is a scam but I did get my 8000.00 Baht back . I was wonder if this is just me there trying this scam on or is there others .

If you want to make a payment they only have these payment plans .

1. month
Subscription fee 2000 Baht
Reconnection fee 300 Baht
Grand total 2300 Baht

3. months
Subscription fee 6000 Baht
Reconnection fee 300 Baht
Grand total 6300 Baht

6. months
Subscription fee 12000 Baht
Reconnection fee 0 Baht
Grand total 12000 Baht

12. months
Subscription fee 24.000 Baht
Reconnection fee 0 Baht
Grand total 24.000 Baht

Anything than the above means they will require a extra 300 Baht per month so in my case it was 4 Months 4 x 300 = 1200 Baht or if you want to pay 11 months in advanced the grand total will be Subscription 22.000 with a 11 x 300 Baht on top of that = 3300 with the Grand Total of 25.300 .

So what do you get for this extra 300 Baht a month ? " Zero " ! is it just me there trying this scam on or are there others out there having the same problems .

[pseudolus]

True are a disgusting inept company always on the rob. There is no way you should have paid 4 months in advance and instead paying the bastards at the last possible minute at 7/11.

[aging one]

True are a disgusting inept company always on the rob. There is no way you should have paid 4 months in advance and instead paying the bastards at the last possible minute at 7/11.

exactly, and for me its always 2 months I owe as I refuse to pay those robbers for service in advance which is the way their billing is set up. Next month I will owe for two months. Due on the 24th. The 23rd on the way home from work I will pay at the local 7/11.

[sub101uk]

Yes its very clear that in the future there is no point in paying in advance as its clear the more money you pay them the more they want . If you pay at 7/11 you have to pay a extra charge on top of the Sub and reconnection fee . But watching tv and the news via the internet but what a scam to recharge a extra 1200 which at the time was in date its I cant attach the receipt to show every one , Its one hell of a scam !

[aging one]

If you pay at 7/11 you have to pay a extra charge on top of the Sub and reconnection fee

15 baht.

[sub101uk]

Yes I thought there was something extra paying at 7/11 But to re-connect a system that is already connect and charging the extra 1200 Baht to re-connect a system that's already connected , I knew business was bad in Thailand right now but to charge 300 Baht per month for doing nothing I am lost for words.

[Pragmatic]

I pay 2000 baht a month for Platinum service

We pay for Platinum package every 2nd month at 1,500 per month.

[Ozcol]

Had no problems with true vision, but true aircard invariably charged double so they got the boot .

[VocalNeal]

So on the 23rd of September I paid the total amount of 8000 baht thinking...

This was your first mistake. It simply got worse after that.

I am amazed that the service gets disconnected every month regardless of whether or not you pay on time.

In Indo Telkomsel used to expect customers to pay their monthly bills without them actually sending out any bills. You'd have to contact them, ask how much you owed then pay them...if you didn't do it by the deadline they'd cut you off.

[aging one]

OP, I stuck up your complaint on True Visions facebook page. Low and behold in 10 minutes I got this back from corporate headquarters.

TrueVisions 'Dear Value True Visions Member, Please sent your problem to email : [email protected]

[sub101uk]

Yes its them I am speaking to now but its very clear that its a scam to get people to pay more money , The last reply I got from them 30 minutes ago was this .

Is it me because it makes no sense 1 month cost more than 6 months I think the guy may have been on the Booze .

Thank you for your email regarding Truevisions subscription fee for sold equipment. We, TrueVisions Care, would like to restate that 300 Baht is charged as prepaid fee in other word, those who subscribe to sold equipment are required to pay. Besides, if you prefer to watch 11 months, below are options you may choose to pay.

1. Price plan 1 month
Subscription fee: 2000x11 = 22000 Baht
Prepaid fee: 300*11= 3300 Baht
Grand total: 25300 Baht

2. Price plan 3 moths (3+3+3+1 = 11 months)
Subscription fee: 2000x11 = 22000 Baht
Prepaid fee: = 1200 Baht (300+300+300+300)
Grand total: 23200 Baht


3. Price plan 6 moths (6+3+1+1 = 11 months)
Subscription fee: 2000x11 = 22000 Baht
Prepaid fee: = 1200 Baht (0+300+300+300)
Grand total: 22900 Baht




If you have any question, please e-mail or call us at 0-2725-2727 extension 9 to continue in English

Yours sincerely
It looks like you cant copy and paste there reply but I think you can see the amounts dont make any sense .

[thaimeme]

True are a disgusting inept company always on the rob. There is no way you should have paid 4 months in advance and instead paying the bastards at the last possible minute at 7/11.

Yep...
Sucky sucky for some time - in one capacity or another.
Why most continue to do business of any kind with these shysters is puzzling.

[there are other options]

[nidhogg]

^^ Sold equipment?

Maybe that is the root of the problem? I am pretty sure I rent my box from them - for gold I pay 1,500 (and a bit of change per month)....

[sub101uk]

What other options are there I have a smart tv + TOT fiber internet link that I watch the news and down load movies , The flat roof above me gives me full access to all to install a larger dish if required . But I am just lost for words I went into the Televiz shop to pay a simply utility bill and ended up with a nightmare like this .
Dear Valued True Vision Member

We greatly appreciate your continued patronage and accordingly , We Would like to advise that your monthy subscription is due to expiry on the 07 th of October , Your renewal and payment in amount of Baht 2.000.00 within 01 October 2015 .In order to continue to enjoy an uninterrupted service " and avoid disconnection of your signal , Kindly ensure payment of your monthly fee by the due date . A renewal request lodged AFTER signal disconnection will be levied a signal re-connection fee of Baht 300 and one month fee advanced payment .


This letter states in Black and White you charge me a Extra 300 Baht AFTER Signal has been disconnected Not Before Like I have said it a big con , I think the word is Milk as much out of you as possible .

[sub101uk]

Yes your right I own the equipment I dont rent .

[pseudolus]

Simple

FILMON TV FREE LIVE TV MOVIES AND SOCIAL TELEVISION

Job done.

[sub101uk]

Many Thanks Pseudolus I will give that a try but True Vision is doing my head in .

Excellent Website and much cheaper than True Vision .

[kmart]

True are a disgusting inept company always on the rob. There is no way you should have paid 4 months in advance and instead paying the bastards at the last possible minute at 7/11.

Yep...
Sucky sucky for some time - in one capacity or another.
Why most continue to do business of any kind with these shysters is puzzling.

[there are other options]

CTH are just as bad. Seems that the 2 companies comprising this outfit of fuckwits (digital vs cable operations) haven't been paying each other, so are now billing customers for every month since they installed their service..
We have most of the receipts, but are now in the process of canceling CTH and having a one-time cover-all box installed. Not 100% legal, but given the options, wtf are people supposed to do?

[sub101uk]

Its very clear that the more you pay these guys the more they want , Its a pity I cannot copy and paste there emails and you cant do attachments on this site but there emails are amazing , My system was current and fully paid up and I paid 14 Days before the account was due to expiry .

I think the word is GREED ! or lets milk the farang , Business is bad but there not going to get more customers only less because it makes no sense turning off a system only to turn it back on again , Of cause they dont turn it off but there charging you the extra 300 to do just that . Any way I am going to put this on there face book page and I wonder how long it will last before they remove it .

I have never had any problems paying utility bills before its a very straight forward thing you have money in one hand and bill in the other in and straight out again .
Lets face it we are not talking just a few baht surcharge this is 300 per month .

But thanks to pseudolus with the filmon web site I can watch tv on the smart TV via TOT . So keep your eyes on the True Visions face book page I bet you they remove it .

[thaimeme]

Simple

FILMON TV FREE LIVE TV MOVIES AND SOCIAL TELEVISION

Job done.

Filmon is extremely limited as to program variety.
There are much more worthy and complete sites that offer world/Thai TV programming with a wider variety available....

[sub101uk]

Thanks for the feed back Thaimeme , I have not fully looked into what you can and what you cant get on Filmon but at the moment it gives me some thing to watch .

Paying the 2000.00 baht per month Subscription this I can understand .
If you let your account expiry this I can also understand and will cost 300 Baht

But I cannot understand how they can charge you a extra 300 baht per month to reconnected if the system is already connected and you have paid in my case 4 months in advance so thats 1200 Baht extra for NOTHING !

I just wonder what there going to think of next ?

[kmart]

Anyone use the Android box setup? A friend of mine uses this company: Set top Box to access free Internet sites.

Buy the box and 1,500 Baht / month afterwards. Supposed to be very good according to him, anyone else on this system?

[Exit Strategy]

True are a disgusting

I feel that's a bit unfair. Every telco/ISP is the same. Have you been a Verizon customer?

I pay my TrueVisions easily with credit card online at iservice.truecorp.co.th, over the years some problems with failing tech but then you refer it to your credit card company and the problem goes away.

There is also real customer service True Care Chat after you log in.
Might need to wait a bit, log in 0755 sharp in the morning to avoid the queues of falangs with lost dogs who believe their telly ate them.

IMHO, having some customer service that you can record is a good thing,

[Dillinger]

Buy the box and 1,500 Baht / month afterwards. Supposed to be very good according to him, anyone else on this system?

Yes I have one. That XBMC stands for Xbox Media Centre and is now called Kodi.

You don't need the box, you can install it on a PC.

Boloa, Klong Toey and Harry Baracuda know all about it and have done threads on it.

The fukking thing freezes half of the time or you piss about with non working links.

You can get Sky boxes in Bangkok now and the server is in Bangkok too. 1700 baht a month is the going rate I think.

As with that kodi box, you can take that sky box with you anywhere and take it upstairs to bed as it can work off your wifi. They recommend you have a 20- 30 mb internet connection for them.

[pseudolus]

Simple

FILMON TV FREE LIVE TV MOVIES AND SOCIAL TELEVISION

Job done.

Filmon is extremely limited as to program variety.
There are much more worthy and complete sites that offer world/Thai TV programming with a wider variety available....

Why would any bastard want Thai TV?

Feel free to mention the others though.... no need to keep them to yourself