Been without a fridge and freezer for nearly 3 weeks now.
Rang up Haier Hoover Candy when it broke down, they gave me 2 options... pay 130 quid and they'll send an engineer out to fix it or pay 18 quid a month for a year to their other company Domestic and General and if their engineer can't fix it they'll replace it.
So he came round, couldn't fix it and said it wasn't the condenser and ordered a new control panel and something else. 2 weeks later I got a mail saying they couldn't get the part and that they will replace the fridge and sent a list of all the replacements.
It's an 83cm American style one with a shit energy rating that I had before and only cost 450 quid in a sale but the replacements they offered were all F energy rated 50-60cm 250-300 quid Candy shite. So I had a little complain and mentioned legal advice and going to the ombudsman.
Then all of a sudden this 91cm appeared on their list of replacements...
And will arrive Friday...Result
And the best thing is, because it's been replaced that year contract gets cancelled immediately so it cost me just 18 quid. Lovely