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Last edited by Thormaturge; 19-08-2011 at 01:28 PM.
Sorry Chi, but harangueing someone about their English ability and including a mistake at the same time is just too funny.Originally Posted by chitown
Bingo, thats how I know if I will kick the crew they sent to my house out. Chi I just got your pm. My guy is just a technician but a damn good one. Will he do? No management at all. I hope he does not get pissed off if I give his personal number out. But what the hell if you want it.Originally Posted by Marmite the Dog
Last edited by aging one; 19-08-2011 at 02:52 PM.
great.
We fucked TOT off and got in 3BB, they have been throwing up DSLAMS all over the place, keep an eye out for one near you......thye look like this and normally have 3bb promotion posters nearby. They run a new cable to your property from the cabinet and there is no telephone service included. Internet only.
590 Baht per month for 6 mb service which gets you, errr, difficult to believe but......
Fuck TOT!
^ Our new place has no access to TRUE apparently because all of the lines available from true are "taken" So I have been trying to find an opinion on 3BB since it is available here and you,Sir have just provided one! Thank you! Green for you.
It took me 20 minutes for us to post this message.
BTW, I got a hold of your boy AO. He can't get it done.
For utter disappointment and an overall unpleasant experience surfing the internet choose http://www.asianet.co.th
https://teakdoor.com/computer-news/92...al-person.html (A Review Of TRUE Internet Thailand by a normal person)
The biggest joke on their site
Credible - Building credibility through excellent service experience.
Caring - Paying due attention to customer needs with responsible after-sales services.
^ What a bummer.
Your Upload Speed has decresed by 21 kbps!
Those screen shots above tell you all about the Thai interweb service thingy...
yeah - weird. what does that mean in real terms?
Hey, I'm popular with the ladies. What can I say?Originally Posted by chitown
The idiots at True internet in Thailand have passed the hot potato for months now - "It must be a bad phone line, it is the modem, it must be skype, teakdoor (and other sites) must be on a bad server, a broken underwater cable in Hong Kong, my computer must have a virus, don't use Firefox no good, do not use Google crome - no good, yahoo is not good, it is the rainy season, maybe the technician ran the wrong cable, it is ran as a cable and not a phone line, your cable from the modem to the computer must be bad, many farang online surfing porn clogging CAT, farang like to save money and use skype instead of AIS or DTAC mobiles and this clogs the line, it is just the international sites as Thai sites are integrated better, the Thai government monitors everything and this slows TRUE, and on and on and on and on.......
Jeez, mate ! You're still having problems ? I sympathize. I don't know a huge amount about computers, but have learnt a few hard lessons about problem-solving by fixing cars, which have multiple systems that can go wrong and cause chain reactions.
If you want something done, often you have to do it yourself, or at least be a major contributor without there being "too many cooks". So you may like to take a hard look at the problem-solving process itself.
Take a BIG breath. Have a good sigh. Then start from basic principles. You need to discount various things right from basic stuff. Have you used your computer from a completely different place and internet connection ? It takes a fair bit of humility to even admit to yourself that your own computer may be the problem, or part of it.
However you HAVE to do this first if you are to be methodical. Then it can be safely crossed off the list. Then work your way through other possible causes, starting with the most basic and obvious.
Of course you will have checked some of these before, but you need to do them AGAIN if there is any doubt at all that these things may contribute.
If there is one thing I have learned about problem-solving, it is that we assume things which later turn out to be incorrect assumptions. When you have an entrenched problem, you need to go back to basics and be ABSOLUTELY, 100% sure about something before you can cross it off the list. So many times I have been "sort of" sure, crossed something off the list, and then followed red herrings.
Having said that, as there are quite a few people who get good connectivity from True (I am one.....in Bangkok, on the cheapest plan and getting 5 or 6 MB download speed ), you can safely assume that things like "too many farangs downloading porn" are red herrings. Though having said THAT, I don't know what the connectivity is like for other people in your area connected to True.
What do other local people say about their connectivity ? I myself HAD to get a line in because the previous connection ( a wireless dongle) got so slow it was freezing up......about 2kb/sec. I believe the reason actually was that mobile phones use the same connection/tower and get precedence. But a line in should not get that problem. Mine doesn't.
And so.......how DOES your computer perform when you physically take it elsewhere and hook it up to a different connection which is currently being used and is a fast one ? What if the problem was your computer ? One's ego never wants to think of that possibility, but you have to just suppress that if you are going to be completely objective. Just take the thing away.....even to an internet cafe if necessary.....and hook it up & test. Take your modem and use it, then use someone else's. Then move on to the next possible problem up the line....
Create a linear list of possibilities in order of likelihood and cross em off methodically. What else are can you do ?
Last edited by Latindancer; 10-09-2011 at 10:41 AM.
sorry about that Chi, as he did wonders for me.Originally Posted by chitown
.
Also with 3BB. Was 6.16 an hour ago. Never had any problems with the service although they sometimes fuck up the billing and then get baffled by their own bullshit trying to explain it. 590 a month
When I had it checked for viruses they had it on their internet connection and it was tops. All this started one night around midnight when I was on a skype call. The internet light on the modem went off and I lost my call. I could not get logged back in. The wife called TRUE and they said they were doing some upgrading to the network and it would be back on around 4am. It has never worked right since. Now they are suggesting I get their 5,000 baht a month business package.
BTW I am not flipped out or losing it, although I think if I blew my lid I would feel better.
The best thing is that this thread is on page 1 of google when you search for TRUE!
It does sound like the True technicians stuffed up something. But logic would dictate that other people in your area would have the same problem........unless it's a connection really close....
Did you substitute the modem for another, temporarily ? Sorry to ask the very obvious.
I have been given 5 different modems.
I am told that only a few other folks have the same internet package that I have.
I have also been told that they get complaints all day long from all over BKK about their service and was told by more than one tech that all internet providers in Thailand "no good, no good"
My True problem this week:
We have had a good 6mb connection for the 18 months we've lived here - no problems. Last week, we foolishly decided to upgrade to a 10mb connection (can be increased to 100mb upon demand). So, they come round install some cabling and a new modem then go (missus has signed the docket...). It doesn't work.
Missus calls them back numerous times over 5 days, 3 routers and some cabling are changed, still doesn't work, never worked...
The missus goes to the shop at Central and tells 'em to put us back on the old service, to which they reply that we'll need to pay 2000 baht for breaking the one year contract... The missus argues with them all day: 'but it never worked', 'but you signed the docket, so you must pay', 'but it never worked', 't but the computer says you must pay 2000 baht'...
In the end the missus gets a bit bored of this (after several hours arguing the toss) and says fine, I will give you 2,000 baht, but you are losing a customer of 7 years (we had them at the old place too), and I will never be coming back to True, and don't forget to send the engineers round to my house to tidy up all the cabling, fill in the cable holes, etc. True don't like that, the manager says that they will have to have a meeting... But they will sort it out for her the next day.
The next day, they don't call, so she calls them and they say that they will send an engineer round to fix the new system (5th or 6th time... it hasn't worked once...), she tells them not to bother. They say she must pay 2000 baht fee for breaking the contract.
Missus gets on to some special complaints department, very angry by this time, and explains the situation. They say they'll get the old system put back in within a few days (not happened yet, but we live in hope...). [I'm using my mobile phone, at the moment, and it's much better than the 10mb-100mb cable package...]
The missus just popped to the same True shop to take the router back (she went shopping anyways), and they say, you have to give them credit for the humour here, that she must pay 5 days fee for the new package... she informs them that it never worked and that the enginner changed the router 3 times and made numerous trips around, that she has spoken to somebody higher and there should be no fees, just put the old package back on. True says: 'yes, the computer shows that you shouldn't be charged the 2000 baht fee for canceling the service, but you have daily fees for each days of the install (which never worked) - obviously we won't be paying that either, but it is quite funny that they asked for it...
True.
Cycling should be banned!!!
That sounds about right. We have had numerous promises of we will call you right back, we will call you tomorrow - never happens. Also several times the TRUE internet tech - know - nothings were supposes to come over and never showed.
There is one retard working there - her name is Tippayada. My wife got upset with her because she never called when she said she would and ever time my wife asks her a question, she does not answer or there are long pauses and then she changes the subject. My missus told her I never want to talk to you again. Either you are dumb or we do not speak the same language. Do you speak Thai or are you Cambodian or maybe Burmese. Tippayada never answered her so we must assume she is not Thai maybe?
^ they are not big on answering the phone, answering questions or calling back.
But, as you no doubt know full well (and poor old Simon will find out yet again with his two new resorts, lunatic...) our good ole Thai ladies are insane and will not let it go, our missuses will win in the end... A Thai missus with a farang husband is quite a force for these companies to deal with... Many of the coompanies have learnt to give up quickly and just provide a fair service, but it seems that True are a bit slow on the knowledge take-up...
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