New iPhone - It's Wonderful!

**Butterfly** · 30-06-2010, 07:56 AM

Originally Posted by harrybarracuda

Californian injury law firm Kershaw, Cutter & Ratinoff is currently holding an investigation into the problems some users have suffered with the new iPhone 4.

probably from psychological damage for not being able to use their new toy

**harrybarracuda** · 30-06-2010, 12:24 PM

Originally Posted by DaffyDuck

^ yeah, I saw that -- it was kinda expected that when there's blood from a papercut in the water, the sharks are never far behind.

'investigation' - meaning, once a software patch fixes it, they will tuck their tail.

Has this been confirmed? Or do you mean "if"?

The ambulance chaser's statement:

We think that the iPhone 4 is a remarkable device. But it is inherently flawed.

When the iPhone 4 was officially announced on June 7, 2010, Apple CEO Steve Jobs told the public that the new design for the iPhone 4's antenna would provide better reception than previous versions of the iPhone. The new iPhone features a metal antenna that encircles the entire outside edge of the phone, but it turns out that this antenna often does not provide better reception. Touching the antenna with your hand will limit its effectiveness. The new design makes it very difficult for the phone to send and receive data and phone calls when the black bar in the bottom right hand corner of the phone's metal edge is touched. It is almost impossible to hold the phone in your hand while holding it up to your ear without touching that bar, particularly if one holds it in their left hand.

The evidence of the reception issue appears to be very clear.

There also appears to be evidence that this issue was known to Apple before the iPhone 4 was released, and was the subject of internal debate between engineers and industrial designers at the company.

Most disturbing, however, has been Apple's reaction: tell customers that it is a "non-issue", that customers should hold the phone diffently, or they should pay $29 for a rubber case (or "bumper") that Apple is selling (which is the first time Apple has ever sold its own case for the iPhone, as opposed to a case produced by a third-party). This is the party line from Steve Jobs down to Apple customer support.

So consumers appear to be left with a phone that has a significant design flaw, which the company was aware of prior to launch and never disclosed to the 1.7 million people who purchased the phone -- namely, a phone that does not work very well when you hold it in your hand. At present, consumers' only remedies are to pay for a case that may fix this problem and make their phones usable, on top of the premium they are already paying for the phone, or to return their phones and pay a 10% restocking fee (or more). We are looking to see what other remedies may be available.

Accompanying Links:

http://gizmodo.com/5575347/video-cle...-4-web-browser

http://gizmodo.com/5573177/apple-do-...iphone-bumpers

http://www.macrumors.com/2010/06/24/...h-a-non-issue/

http://gizmodo.com/5575779/apples-in...uidelines-leak

**harrybarracuda** · 30-06-2010, 12:31 PM

Proof that Steve Jobs is a miserable, tight [at][at][at][at]:

Keep all of the positioning statements in the BN handy – your tone when delivering this information is important.
a. The iPhone 4's wireless performance is the best we have ever shipped. Our testing shows that iPhone 4's overall antenna performance is better than iPhone 3GS.
b. Gripping almost any mobile phone in certain places will reduce its reception. This is true of the iPhone 4, the iPhone 3GS, and many other phones we have tested. It is a fact of life in the wireless world.
c. If you are experiencing this on your iPhone 3GS, avoid covering the bottom-right side with your hand.
d. If you are experiencing this on your iPhone 4, avoid covering the black strip in the lower-left corner of the metal band.
e. The use of a case or Bumper that is made out of rubber or plastic may improve wireless performance by keeping your hand from directly covering these areas.
Do not perform warranty service. Use the positioning above for any customer questions or concerns.
Don't forget YOU STILL NEED to probe and troubleshoot. If a customer calls about their reception while the phone is sitting on a table (not being held) it is not the metal band.
ONLY escalate if the issue exists when the phone is not held AND you cannot resolve it.
We ARE NOT appeasing customers with free bumpers – DON'T promise a free bumper to customers.

**Gerbil** · 30-06-2010, 12:34 PM

Originally Posted by harrybarracuda

Has this been confirmed? Or do you mean "if"?

Nope, no software fix issued for this. No official confirmation from Apple that there will be one either.

**nikster** · 30-06-2010, 05:03 PM

Originally Posted by Black Belt Jones

The iphone is gayer than gay anyway.

What's even gayer is complaining about it endlessly. You don't like it, don't buy it.

I'll quote shitmydadsays, because it's just so true: "You don’t go to the park and set your picnic down next to the only pile of dog shit"

**nikster** · 30-06-2010, 05:07 PM

Originally Posted by Gerbil

Originally Posted by harrybarracuda

Has this been confirmed? Or do you mean "if"?

Nope, no software fix issued for this. No official confirmation from Apple that there will be one either.

You sure must know something that we don't. Insider info?

Apple will fix this no doubt. Software, hardware, free cases - who cares. They'll fix it. All this whining is a monumental waste of breath, time, bandwidth, etc.

**nikster** · 30-06-2010, 05:13 PM

[QUOTE=DaffyDuck;1485161]

Originally Posted by harrybarracuda

HTC, Motorola, Samsung, LG, et al... Oh, I'm sure they are laughing. Well, until the first weekend's, first week's and first month's sales are released by Apple.

I don't think they're laughing. For one, all their latest devices now look 3 years old. The iPhone 4 makes even the 3GS look old and tired, nevermind the competition.

And secondly, 1.7M devices sold on day 1.

I think they're all like "dammit, back to the drawing board". And buying iPhones and dissecting them. After all the iPhone 4's new construction also - cleverly - maximizes interior space, which allowed Apple to fit a larger battery in the same size enclosure.

DaffyDuck · 30-06-2010, 06:31 PM

Originally Posted by harrybarracuda

Originally Posted by DaffyDuck

^ yeah, I saw that -- it was kinda expected that when there's blood from a papercut in the water, the sharks are never far behind.

'investigation' - meaning, once a software patch fixes it, they will tuck their tail.

Has this been confirmed? Or do you mean "if"?

Apple has traditionally addressed such issues, and fixed them, or compensated customers -- there is ample precedent for this. Historically, their stance during resolutions has also always been to not acknowledge that there is a problem -- which makes sense as long as the cause of a given issue is not know.

Knee-jerk jumping at a band-aid solution (like giving away free bumpers) does not achieve anything. Either Apple will release a software fix for this that will minimize or eliminate the issue, or they will provide an alternate solution -- but only once they have qualified the cause of the problem.

Originally Posted by harrybarracuda

Accompanying Links:

Video Clearly Shows Antenna Defect on iPhone 4 Web Browser

Sign Here If You Think Apple Should Give Free Cases to Fix the iPhone 4's Problems

Steve Jobs Describes iPhone 4 Signal Strength as a 'Non Issue' - Mac Rumors

Apple's Internal iPhone 4 Antenna Troubleshooting Guidelines Leak

Color me cynical - but I think Gizmodo has their own reasons to keep up the passive aggressive bashing of anything about Apple that they can get their hands on.

DaffyDuck · 30-06-2010, 06:34 PM

Originally Posted by nikster

Originally Posted by Gerbil

Originally Posted by harrybarracuda

Has this been confirmed? Or do you mean "if"?

Nope, no software fix issued for this. No official confirmation from Apple that there will be one either.

You sure must know something that we don't. Insider info?

You beat me to it -- yeah, I am always amazed at the expert-like authority with which people that neither have the devices, nor use Apple products, are able to state their opinions as fact... Maybe Gerbil's a stock analyst? It would fit.

Originally Posted by nikster

Apple will fix this no doubt. Software, hardware, free cases - who cares. They'll fix it. All this whining is a monumental waste of breath, time, bandwidth, etc.

Exactly - Apple doesn't rush at those things (which is why I found the "Software fix on Monday' rumor amusing), but they will be releasing a fix, whatever form it takes, most likely in the next few weeks.

Aside from actually engineering a fix, it will take Apple equally at least a week of testing to verify that any fix they release actually does what it should, without causing other problems.

DaffyDuck · 30-06-2010, 06:36 PM

[QUOTE=nikster;1488874]

Originally Posted by DaffyDuck

Originally Posted by harrybarracuda

HTC, Motorola, Samsung, LG, et al... Oh, I'm sure they are laughing. Well, until the first weekend's, first week's and first month's sales are released by Apple.

I don't think they're laughing. For one, all their latest devices now look 3 years old. The iPhone 4 makes even the 3GS look old and tired, nevermind the competition.

And secondly, 1.7M devices sold on day 1.

I think they're all like "dammit, back to the drawing board". And buying iPhones and dissecting them. After all the iPhone 4's new construction also - cleverly - maximizes interior space, which allowed Apple to fit a larger battery in the same size enclosure.

....but, but, but .... the EVO 4G is *BIGGER*, doesn't that make it a better phone ;-)

I love how the EVO manages to provide a HUGE sized phone, and still ends up with less resolution (and a worse camera, and close to zero battery life, etc..)

**Gerbil** · 30-06-2010, 06:41 PM

Originally Posted by DaffyDuck

Quote: Originally Posted by nikster Quote: Originally Posted by Gerbil Quote: Originally Posted by harrybarracuda Has this been confirmed? Or do you mean "if"? Nope, no software fix issued for this. No official confirmation from Apple that there will be one either. You sure must know something that we don't. Insider info? You beat me to it -- yeah, I am always amazed at the expert-like authority with which people that neither have the devices, nor use Apple products, are able to state their opinions as fact... Maybe Gerbil's a stock analyst? It would fit.

Daffy,

I said "Nope, no software fix issued for this. No official confirmation from Apple that there will be one either"

Please feel free to point me at either:

a) The software fix that has been issued.
or
b) The confirmation from Apple that they will issue one to fix it.

DaffyDuck · 30-06-2010, 06:46 PM

Nexus One 3G problems persist after update -- is it a design problem? -- Engadget

Same problems on the Nexus One, when held in the same place:

Same problem on the Nokia e71, when held in the EXACT SAME PLACE:

Those two are also respective flagship phones from Google and Nokia.

This is the exact same behavior that iPhone 4 is experiencing - this is not to say that I don't expect better from Apple, but it's to make the point that the antenna design that Apple has chosen is not to blame, as both of the above phones use the more traditional internal design, and yet are both placing the antenna in the exact same place (where, incidentally, all modern phones place the antenna).

So much about the argument from some luddites that "no other phones have this problem".

**Gerbil** · 30-06-2010, 07:27 PM

Still waiting Daffy, been nearly an hour. Surely you've found a link by now?

**harrybarracuda** · 30-06-2010, 07:41 PM

Those two are also respective flagship phones from Google and Nokia.

Daffy,

Daffy, the E71 is *not* a flagship phone, it's a fairly average business QWERTY job with wifi and a crap camera, primarily aimed at Exchange users if you ask me.

I had the E61, a reliable and functional, if not inspiring, office phone really.

Having said that, funny how these videos suddenly appear now. IMHO pointing the finger at other peoples failures is not a very good way of covering up your own.

Giving people a free bumper and showing them you actually give a shit is, however.

**Michael** · 30-06-2010, 08:40 PM

Hitler reviews the new i-phone

**harrybarracuda** · 30-06-2010, 08:52 PM

Hitler reviews the new i-phone

One day I have to download that bloody film and watch it!

**Gerbil** · 30-06-2010, 09:59 PM

Seems like there are a few new job openings at Apple for Antenna Engineers - Guess some got fired for some reason

Apple - Jobs at Apple - Job description
Apple - Jobs at Apple - Job description
Apple - Jobs at Apple - Job description

**britmaveric** · 30-06-2010, 10:08 PM

Iphone is Good product, but Steve Jobs really is an arse. Give us flash and replaceable battery and the thing would be perfect.

Won't do flash because Itunes would lose their video business.

**Michael** · 30-06-2010, 10:18 PM

Those are head-hunting ads. They want to poach talent. Salary no object.

Reeks of desperation.

**Butterfly** · 30-06-2010, 10:33 PM

Originally Posted by harrybarracuda

Hitler reviews the new i-phone

One day I have to download that bloody film and watch it!

great movie, that video was hilarious

DaffyDuck · 01-07-2010, 01:26 AM

Originally Posted by britmaveric

Iphone is Good product, but Steve Jobs really is an arse. Give us flash and replaceable battery and the thing would be perfect.

Won't do flash because Itunes would lose their video business.

Really, is that the reason why Apple refuses to include Flash? Or is it maybe because Adobe hasn't been able to provide a functional version of Flash so far, as Apple has stated.

Show me how many currently shipping non Apple smartphones include Flash out of the box, from the factory.

What's that? None?

I wonder why that is? Maybe Steve Jobs is to blame for that as well, right?

DaffyDuck · 01-07-2010, 01:28 AM

Originally Posted by Gerbil

Still waiting Daffy, been nearly an hour. Surely you've found a link by now?

Nice strawman there. Watch out for matches.

ISWYDT.

**Gerbil** · 01-07-2010, 01:30 AM

^ Still ignoring my question Daffy?

I'll repeat it for you:
----------------
I said "Nope, no software fix issued for this. No official confirmation from Apple that there will be one either"

Please feel free to point me at either:

a) The software fix that has been issued.
or
b) The confirmation from Apple that they will issue one to fix it.

DaffyDuck · 01-07-2010, 02:22 AM

(yawn)
Yours is no question - but ignoring that for the time being... you were clearly presenting the fact that *currently* no software fix has been forthcoming, as a correlation that no software fix *will be* forthcoming. Implied argument by juxtaposition - lame argumentative tactic.

DaffyDuck · 01-07-2010, 02:48 AM

Originally Posted by harrybarracuda

Having said that, funny how these videos suddenly appear now. IMHO pointing the finger at other peoples failures is not a very good way of covering up your own.

Nexus One video - posted on February 10, 2010.
Nokia e71 video - posted May 26, 2010

So, Apple has a time machine as well?

Originally Posted by harrybarracuda

Giving people a free bumper and showing them you actually give a shit is, however.

You're not running a business, are you?

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