SoundMAX Integrated Digital HD Audio

**buad hai** · 31-07-2007, 10:19 AM

This device cannot start (Code 10)

This on a brand new SVOA machine on which we installed Windows XP Pro along with the XP drivers supplied by ASUS, the motherboard maker.

How do I get the device to start?

Searched the Internet and found lots of people asking the same question, but no real answers.

When I connect "Troubleshoot" all I get is the "Help and Support Center" search screen.

I love Windows....

**lom** · 31-07-2007, 11:37 AM

Maybe uninstall it and let Windows find it again?

Many of these motherboard integrated thingys will not be seen properly until you have installed drivers for the motherboard chipset..

I would also go to ASUS support web site and download the latest drivers for everything and install them.
At the same time, take a look at their BIOS updates for this motherboard, and read the update history.
I would do a BIOS update as well if there is a lot of of versions between the one you have and the latest available.

**lom** · 31-07-2007, 11:39 AM

oh yes, and check in the BIOS settings that integrated audio really is enabled..

**man with no head** · 31-07-2007, 11:59 AM

It won't give that error if it's disabled.

It's either a corrupt driver, corrupt registry entry, or driver conflict.

Best bet would be to identify the motherboard model, download the driver again, uninstall the existing driver using Add/Remove programs and reinstall the downloaded driver.

**friscofrankie** · 31-07-2007, 01:23 PM

I had a similar problem with this card in WinXP and SuSE
ftp://209.216.61.149/pc/audio/WDM_R172a.exe
I removed the card in device manager (Big Question Mark there) and installed the above driver in windows. Worked for me. You might have a sllightly different problem if thre is software installed like other have said uninstall it. the use the above driver (from Realtek's site)

**buad hai** · 31-07-2007, 02:11 PM

Driving me nuts....

The motherboard is an ASUS P5vD2VVM/P5V-VM SE DH. That's what the manual says. I guess that's two motherboards and I have no way of knowing which one this machine has without taking it apart. I'm not willing to do that yet as it is not my machine.

I went to the ASUS site and the only drivers for the "SoundMAX ADI" are for Windows VISTA. SoundMAX is not listed in the drivers available for XP. (The machine shipped with a CD that had SoundMAX drivers for XP.) I tried the VISTA drivers but got a message that they are not supported by XP.

I tried uninstalling and reinstalling the drivers that came on the CD. No joy.

I have looked all through the BIOS but there is no mention of a sound card or any sound device at all. I know there is one because the driver installer finds it. And, when I rebooted after reinstalling the driver I got that message, "New hardware found." But, I still get the "device can't start" error message.

FF. I'm downloading the file your suggested but my download manager says 2 hours and 26 minutes remaining....

Any suggestions while I'm waiting?

Any idea why the ASUS site no longer contains SoundMAX audio drivers for XP, but only for VISTA?

**buad hai** · 31-07-2007, 02:21 PM

Finally found the motherboard: P5VD2-VM

BIOS: P5VD2-VM ACPI BIOS Revision 1104 Beta (05/22/07)

(Latest available is 1105)

**lom** · 31-07-2007, 02:27 PM

From ASUS website

Q: Is there any difference between P5VD2-VM and P5V-VM SE DH?

A: These two MBs are almost the same in hardware except P5V-VM SE DH has integrated with an additional Wireless LAN.

Here is the download link for the motherboard:

http://support.asus.com/download/download.aspx?SLanguage=en-us&model=P5V-VM%20SE%20DH

**buad hai** · 31-07-2007, 02:27 PM

I should add that after installing the SoundMAX driver, an icon for it appears in the Control Panel, but double clicking on it does nothing....

**friscofrankie** · 31-07-2007, 02:30 PM

Originally Posted by buad hai

Any suggestions while I'm waiting?

read good book?

Originally Posted by buad hai

Any idea why the ASUS site no longer contains SoundMAX audio drivers for XP, but only for VISTA?

I've got an Asrock MoBo this time, I just got tired of Asus' lack of support/information. No idea why the site's support is so limited, other than laziness. I made it a point to not buy Asus this time 'round.

**lom** · 31-07-2007, 02:39 PM

Originally Posted by buad hai

Any idea why the ASUS site no longer contains SoundMAX audio drivers for XP, but only for VISTA?

It does, follow the link I gave you.

**buad hai** · 31-07-2007, 02:44 PM

Originally Posted by lom

It does, follow the link I gave you.

What's the driver called? I look on that page and see no mention of "SoundMAX". Is it this one:

ADI AD1986A Audio Driver V5.10.01.4151 for Windows ?

**lom** · 31-07-2007, 02:48 PM

^Yes that's the one.
And I don't think it matters for which OS you choose (but to be sure , choose WinXP) , it seems they have a universal package for all OS'es

**buad hai** · 31-07-2007, 03:05 PM

^That's the same one that came with the CD.

I went through the "Troubleshooter" for audio devices. At one point it asks you to check the Volume Level. But, when I click on the volume level in the troubleshooter I get a message that says something like "There are no mixer devices are available. To install mixer devices go to Control Panel and click Printers and Other Hardware and then click Add Hardware".

But, my Control Panel doesn't have "Printers and Other Hardware". It has "Printers and Fax" and "Add Hardware" but not "Printers and Other Hardware".

Note to FF: Your download times out every time. I guess too many kids are out there downloading MP3's.

**lom** · 31-07-2007, 03:17 PM

Ok, so check what version you have of chipset drivers.

The chipset for this motherboard is VIA Hyperion Pro , v.5.10 from Dec last year is the latest on the ASUS site , but the VIA site has v5.12 from May this year.

There is also the ASUS Update V7.09.02 from Dec last year , on the ASUS site. Get that one as well.

Both of them under the tab "Utilities"

**buad hai** · 31-07-2007, 03:30 PM

Originally Posted by lom

Ok, so check what version you have of chipset drivers.

Where do I look for that?

**lom** · 31-07-2007, 03:39 PM

There should be some info file on the install CD telling which version it is.
But you can prolly also see it in Device Manager.
The VIA chipset should be listed there under System Devices.

Otherwise, check the file dates on your CD to see if they are older than Dec last year..

And, you won't break anything by installing the same version again, so don't fear to dl it.

**buad hai** · 31-07-2007, 03:59 PM

Sorry. No joy. As far as I can tell I now have the latest BIOS update, the latest chipset drivers and the latest sound driver. But, I still get the same "this device cannot start" message.

**buad hai** · 31-07-2007, 04:24 PM

Interesting that I found this on the Analog Devices web site:

Removing or reinstalling the driver will not fix the issue. If you are seeing this failure the only way to fix the issue is to delete the following two registry keys within the Windows Registry. This should be done by someone with experience in editing the registry.

[HKEY_LOCAL_MACHINE\SOFTWARE\Sensaura\Speaker]
"ChannelConfig"=dword:00000033
"SpeakerGeometry"=dword:00000000

But, those keys do not exist in the registry of this machine.

From the same site:

39 I've tried everything, is there something else that might fix the problem?

After trying all of the above solutions, there are still two things to try:
A) Turn off (or on) software/hardware acceleration
Go into the Sounds and Audio Devices applet.
Click on the "Audio" tab at the top of the applet. (This should show three sections: Sound Playback, Sound Recording, and MIDI)
Click on the "Advanced" button in the Sound Playback section of the tab. (This should open an Advanced Audio Properties box showing the speaker configuration)
Click on the "Performance" tab at the top of the Advanced Audio Properties box.
Change the "Hardware acceleration" to either "None" or "Full".
Restart the computer and see if the problem still occurs.

But, I can't do this because the "Advanced" button is not active in this CP....

**Thetyim** · 31-07-2007, 04:42 PM

I just found this .

If you have a High Definition audio device in your Win XP x64 or Windows 2003 computer, then you’ll want to take a look at this. Microsoft has today released an update for Windows XP x64 and Windows Server 2003 to correct a known problem with those systems which have High Definition (HD) audio devices.

This appears to be a fairly simple to download, simple to install update, which is always nice.

Says the Microsoft site:

“Install this update to resolve an issue in Windows-based systems equipped with HD audio devices that prevents the HD Audio devices from playing audio properly. After you install this item, you may have to restart your computer.”

Simple enough.

So, if you need this update, here you go:

Download details: Update for Windows XP x64 Edition (KB901105)

**buad hai** · 31-07-2007, 04:55 PM

Good try Thetyim, but I've got 32 bit Windows XP and that is a 64 bit program.

I'm giving up now. Four solid hours with no sign of success. I'll let them take it to the shop and I'll return, very happily, to my little old Mac....

**lom** · 31-07-2007, 05:03 PM

You've done what you can Mike, at least the drivers are up to date now.

**buad hai** · 31-07-2007, 09:08 PM

So, it's a wash, eh? No one has the slightest idea how to fix this?

**Marmite the Dog** · 31-07-2007, 09:29 PM

I had a similar problem after re-installing XP once.

You must install in this order...

XP then the Asus drivers (incl Soundmax stuff) before you run anything, especially a media player. The soulution for me was to do a full install again.

**buad hai** · 01-08-2007, 07:55 AM

Originally Posted by Marmite the Dog

The soulution for me was to do a full install again.

Ah, the universal Windoze solution....

In 23 years of using Macs I've never had to do a full install....

Welcome back!

Thread: SoundMAX Integrated Digital HD Audio

Thread Tools

Display

SoundMAX Integrated Digital HD Audio

Thread Information

Users Browsing this Thread

Posting Permissions