So, my wife and I stopped at Mos Burger for a bite to eat at the new Terminal 21 Mall on Sukhumvit. I ordered a spicy chili dog. The chili dog arrived, looked a little bare, so I asked the waitress for some raw onions. Overhearing my request, the manager, told me nastily that the spicy chili dog did not come with onions and I could not have them. Incredulous at his refusal, I told him he was nuts and I explained to him that I could get onions on a hot dog anywhere in the world including 7-11. He then proceeded to go back to the kitchen and I overheard him complain loudly to the staff about me being rude and demanding something on the menu that was not allowed.
How can businesses like Mos, with absolutely no customer service, survive in Thailand or anywhere else?