Dear Valued Customers,
Thai Airways Public Company Limited (“THAI”) would like to ensure sound understanding of our valued customers regarding communications you may have received via E-mail or SMS subsequent to the THAI’s business reorganization. This is because you are regarded as a significant customer of THAI who should be updated accordingly.
However, THAI would like to further inform our valued customers are not required to take any action for debt repayment filing because such aspect shall be included in our policy to accommodate our customers to the best of our ability during this period, especially for customers requesting airfare refunds, members of the Royal Orchid Plus program, and air ticket holders. Please rest assured that THAI shall rise above this hardship and resume its normal operations as soon as possible.
THAI would like to express its gratitude for your kind understanding and longstanding patronage. We have high hopes to return to our normal services following the easing of Thailand’s COVID-19 surveillance, prevention, and control measures in respect of inbound and outbound flights.
Furthermore, THAI would like to provide the following details of the legal procedures as well as the rights, duties, and impact to our valued customers, please click here.
Best regards,
Thai Airways International Public Company Limited |