I visited a travel agent on Sukhumvit earlier today to buy a ticket to Australia. The assistant asked me for some details then started tapping away. Moments later a Thai walked in and started chatting with the assistant about her holiday. That lasted over 5 minutes. The assistant then continued assisting me. Then another Westerner walked in and immediately said "its hot in here!". I agreed and asked the assistant to turn on the aircon. "Aircon broken" came the reply. She had a fan for herself. Then a courier boy turned up. the assistant disappeared to a back office with the documents he presented her, without a "just a minute please" or anything. I waited 10 hot minutes and was about to leave when she returned, so I stayed. Then another assistant returned from lunch, and immediately went and turned on the aircon. I walked out.
Fuck knows where I'll buy my ticket. The travel agents know that they can give crap service like this coz the competitors down the road are just as shite.