Thread: A call center nightmare

Ebookers stay away from the buggers.

I flew with Ebookers for many years regular, they've now been bought by expedia and boy what an experience I've had with them.

Purchased ticket had to change flights,so had to pay more ok thats fair.

for a whole week I had emails from them saying something wrong with the ticket.

With Ebookers now their call center is in the Phils, so I've had a series of phone calls to establish the problem, and believing it was resolved everytime and confirmed flight was paid etc

Gets to Manchester airport yesterday, to be told at check in, no tickets had been issued, so once again ring my idiot agents in the phils to be told if i wanted to change ticket i had to pay another 1k, which then got changed to £645 ok I thinks they've already admitted they have fucked up, so will pay and just get on the flight, so just about to pay and I ask will this payment go through in time for flight yes sir all good, hold on one minute sir, need to change something, comes back no can't get on this flight.

Anyway to cut a very long story short.

Now Mr Call center India gets on the line, oh I'd been asking to speak to a supervisor for a week now comes available.

So he offers a complete refund and if i book my flight again they will refund that too, I says to him how about my other losses, PCR test, Taxi to airport, my ASQ hotel in BKK and my lost time trying to resolve the problem, approximate time on telephone 10 hrs.

He says oh we will see later about this, haha i got onto the email for complaints and they got back to me quickly and resolved all in one email.

Anyway warning to all be very careful with Ebookers call centers they are totally incompetent and so badly trained, its like listening to a training manual, if you go off the script they go into chaos mode

what a journey this is turning out to be.

Originally Posted by Chico

Anyway to cut a very long story short.

...not short enough...

^^ does that mean you have to get your ThaiPass again....i can feel the tension build already

^^^ Coincidentally I just had to change my flight BRS-AMS-BKK and delay departure by two days. I had booked a flexible ticket direct with KLM on their website since I thought changes were likely, but it was still cheaper than your £645.

It took 10 minutes to change the flight online and I have the new confirmed booking. Why do you use companies like Ebookers?

^ They are cheaper unless you have to make a change, then you end up all Chico

"All Chico" ?

Got a nice ring to it

Originally Posted by Mendip

^^^ Coincidentally I just had to change my flight BRS-AMS-BKK and delay departure by two days. I had booked a flexible ticket direct with KLM on their website since I thought changes were likely, but it was still cheaper than your £645.

It took 10 minutes to change the flight online and I have the new confirmed booking. Why do you use companies like Ebookers?

Never had a problem before, Now expedia have taken over the system has all changed.

these days it would be negligence of the highest order to book a flight with any organisation other than the airline or a reputable agency such as trailfinders (in the uk).

a worldwide shortage of call center staff as they are lured away to better paying unskilled jobs means that those that are manning the phones will be even more overworked and incompetent.

Originally Posted by malmomike77

^^ does that mean you have to get your ThaiPass again....i can feel the tension build already

you have 72 hrs with Thai pass but have to change the ASQ booking now

Originally Posted by Chico

Never had a problem before, Now expedia have taken over the system has all changed.

Thousands of flights weren’t being cancelled or rerouted before (COVID)

Only an idiot books via third parties now: go to the airline website.

Originally Posted by cyrille

Thousands of flights weren’t being cancelled or rerouted before (COVID)

Only an idiot books via third parties now: go to the airline website.

Look at the OP.

He probably saved £27 on the original booking.

Originally Posted by malmomike77

^^ does that mean you have to get your ThaiPass again....i can feel the tension build already

all good just spoke with them

^^ Even before COVID I gave up on the likes of skyscanner et al. Complications with seat reservations and refunds etc. make the minor economies not worth it.

In COVID times I wouldn’t touch them with a bargepole.

had hassle and a lot of it, got a free flight and waiting on the compo they are proposing.

Originally Posted by Saint Willy

Look at the OP.

He probably saved £27 on the original booking.

duh thicko what are you waffling about

I bet the call center staff had difficulties trying to understand Chico's 'English'.

Originally Posted by AntRobertson

Chico's 'English'

Those chav/trailer park dialects are the hardest to comprehend.

Enjoy your trip Jacko, Have you departed yet?

Originally Posted by bsnub

Those chav/trailer park dialects are the hardest to comprehend.

Ye but you've never left the park,so you wouldn't know

Originally Posted by Joe 90

Enjoy your trip Jacko, Have you departed yet?

Go tomorrow Buddy and thanks.

You can use your ThailandPass up to 72 hours from the time of your planned arrival. Just make sure you update the hotel, transfer and test.

You don't have to reapply if you're in that window.

Ye just rang them before, they are very helpful and gave me a number if any problems arise

^ i think he's said that and has re-booked

Qatar air Just rang me up to welcome me on to the flight. Never had that before, seems they must of turned their PR around

Might get a free upgrade hey!