We've just transferred our TOT account,to a new address,wife went to the office to change and got told it can take up to 15 days before we would get a call out, explained to them that i need it for my work,it then came down to 7 days,comes home tells me, ask her to contact them through the call center,as they seem more adaptable, and said if i pay money can we get it done ASAP,yes of course no problem,how much my wife asks,up to you she is told. 300 baht totally amazing Thailand.