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  1. #1
    Thailand Expat

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    Emirates offered 30,000 air miles for delayed flight

    LOL Emirates first offer for a flight delayed for 8 hrs was 30,000 air miles, I fell off my seat laughing, just checked my email and have now offered 533.00.

    Was expecting a real long wait for any compo offer.

  2. #2
    Thailand Expat

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    Anyone done this before, I had to miss a domestic flight, and then stay in BKK the night and buy another flight.

    the offer states any over costs should be covered by insurance.

    here is the offer

    I not your further comments.I acknowledge your claim for compensation under EC261/2004. Passengers are now able to claim for compensation for delayed flights from Europe where the delay to the arrival in Dubai is more than three hours and if the delay was not due to extraordinary circumstances which were beyond an airline's control. If the delayed arrival in Dubai is between 3 and 4 hours then the applicable payment is EUR300 and a payment of EUR600 is applicable if the delayed arrival in Dubai is over 4 hours. As flight EK18 arrived at its final destination in Dubai more than 4 hours late we are pleased to offer you GBP533.00 (EUR600.00. Therefore, please sign and return to us the release form below and provide us with the following bank details and we will arrange for a bank transfer for GBP533.00 to be made in full and final settlement of your claim.Bank NameAccount NameIBAN NumberPlease be advised that the above amount is the maximum amount payable and any additional expenses incurred, which are not covered by this amount should have been claimed on your own travel insurance at the time.I am sorry we did not live up to your full expectations on this occasion and I would like to assure you that our passengers' views and opinions are of enormous value in helping us refine and improve the quality of service. Thank you for taking the time and trouble to contact to us and for the benefit of your feedback, and once again, please accept my sincere apologies.Yours sincerely,Sharon HurdissCustomer Affairs

  3. #3
    Thailand Expat

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    should say other costs incurred.

  4. #4
    Utopian Expat
    Chittychangchang's Avatar
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    You're lucky to get anything of them, they are notoriously difficult to contact when compensation is involved.

  5. #5
    Thailand Expat

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    Ye I found that out, none of the staff would give me an email or contact, I tried to fly the next day, but they said there were no other flights available for 3 days got on the internet and their own website the was availability, I confronted them and showed them the flights as you can imagine they wouldn't back down.

    The women in the Emirates lounge couldn't wait to see the back of me when I told her she was a liar.

  6. #6
    'ello 'ello 'ello Luigi's Avatar
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    Quote Originally Posted by Chico View Post
    the Emirates lounge
    Leave a Jeff in the bogs?

  7. #7
    Thailand Expat
    taxexile's Avatar
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    Leave a Jeff in the bogs?

    They wont bat an eyelid. Ragheads jeff the bogs all the time. Normal behaviour.

    Plenty of paki and wobblehead slave labour around to clean up.

  8. #8
    Thailand Expat
    wasabi's Avatar
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    You can now book that long awaited holiday to the Philippines.

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