They are currently winning.
But I'm fighting back, dammit!
Hi there,
If you don't want to be subjected to several hundred words worth of frothing tirade I suggest you skip to the penultimate line.
After 30 minutes of being sent around the houses by various member of your staff, I have eventually ended up in a cul-de-sac and decided that communicating with the company by phone is no longer an option, or indeed possible.
Therefore - an email!
I have the telematics device and do not know where to fit it in my Citreon Berlingo. I have tried both creating an account and logging in to Direct Plus and was met with "you cannot do this" or something equally infuriating on both occasions.
I managed to get in touch with a chap from Direct Plus who asked to speak to my wife as the policy is in her name - her English isn't particularly good and she was unable to understand him. He said that he could not accept the information that she gave him because some of it was wrong and he heard "whispering" in the background. Whispering?! I was shouting the f**king answers out! Anyway, I thought control of the policy had been given to me - this was something that had been arranged when we initially made the payment. The payment - incidentally, had to be made in one lump sum due to a prior error on your behalf.
All that aside though - how the do I plug this fucking device in?
Yours sincerely
Slap