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  1. #1
    Have you got any cheese Thetyim's Avatar
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    How long does your bank take to answer an email?

    I recently opened an account with Standard Chartered Bank.
    I qualify for priority banking.
    The guy who handles my account is often away on business trips.
    When he is out of the office he cannot access bank email and no other employees can access his email. He just took four days to reply.

    As far as I'm concerned this is shit service.
    Am I being too demanding, how long does your bank take ?

  2. #2
    Thailand Expat
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    that is useless and you should let them know

    if he doesn't have a deputy who can take over, or if he doesn't bother to access his email and let others know, that is crap service

    my bank acts on instructions immediately they are received, and it is not "priority" banking. I changed my account last year when my "priority" service bank suddenly started charging high service charges, even though they had my money without paying any interest


    mind you, I don't know any bank that will act on email instructions, fax will work though if you have an arrangement
    I have reported your post

  3. #3
    Philippine Expat Davis Knowlton's Avatar
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    ^^That is unsatisfactory service. I would be raising hell. We suffer the same bullshit in the Philippines, a total inability/unwillingness to delegate. I have raised the roof with bank managers here in the past, and usually managed to get issues like this resolved.

  4. #4
    ding ding ding
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    Quote Originally Posted by Thetyim
    How long does your bank take to answer an email?
    I e-mailed SCB about five years ago about a problem with my internet banking, I'm still waiting for a reply so you four days is pretty good by comparison.

  5. #5
    Have you got any cheese Thetyim's Avatar
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    Thanks for the replies.

    What annoys me is his remedy.
    He is offering to give me another email address for one of his colleagues.
    I won't know when he is on a business trip.
    That means I will have to send an email, wait 2 days to see if I get a reply, then send another email to the second guy and wait for a reply.
    That is not priority service in my book, it's shite service.

    Email sent telling him to sort out a decent email service or I walk.

  6. #6
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    Try giving "Power of Attorney," to someone you trust in your home country or where your bank is. This person is now qualified to make any and all decisions regarding your affairs without you being present. "Trust," is the operable word here.

    None of my off-shore banks will act on a e-mail, including Thailand. Thank God.

  7. #7
    I am in Jail
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    Quote Originally Posted by Thetyim View Post
    I recently opened an account with Standard Chartered Bank.
    I qualify for priority banking.
    The guy who handles my account is often away on business trips.
    When he is out of the office he cannot access bank email and no other employees can access his email. He just took four days to reply.

    As far as I'm concerned this is shit service.
    Am I being too demanding, how long does your bank take ?
    priority banking means fuck all, it's a marketing thing to make customers more loyal and another excuse to ass rap them

    you shouldn't blame them though, the role of a bank is to hold your money and make profits from it, not to take care of you

  8. #8
    I am in Jail
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    Quote Originally Posted by Thetyim
    That means I will have to send an email, wait 2 days to see if I get a reply, then send another email to the second guy and wait for a reply.
    they usually have automated "out of office" replies with the name and contact numbers of associates to take over

    if he doesn't put his "out of office" replies, then it's another issue

  9. #9
    Thailand Expat superman's Avatar
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    Emails are not secure and shouldn't be used to send sensitive information, so I've been told. Cooperative bank have a secure message service on their website and I'd have thought all banks had the same ?

  10. #10
    Have you got any cheese Thetyim's Avatar
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    Quote Originally Posted by ltnt
    None of my off-shore banks will act on a e-mail
    I'm not asking him to action any financial transactions.
    I'm asking him, for the third time why none of things we agreed last month have been done.

  11. #11
    Have you got any cheese Thetyim's Avatar
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    Quote Originally Posted by Butterfly
    you shouldn't blame them though, the role of a bank is to hold your money and make profits from it, not to take care of you
    Well you know my history with Standard Chartered Thailand and what happened to the vice president after we crossed swords

  12. #12
    Thailand Expat
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    Why bother with the bank manager ?
    You can do most things yourself on-line, most problems any cashier can fix for you.
    By his own admission my bank manager is powerless, all decisions are made by committee.

  13. #13
    loob lor geezer
    Bangyai's Avatar
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    When I first sent some email queries to The Nationwide , all I kept getting was automated responses.
    Finaly, I had to send them an abusive letter ( no foul language ) threatening blue murder if they dared to send another mechanical reply. That did the trick and I was sent an apologetic letter along with the answer to my original question.
    It took a month from begining to end.

  14. #14
    Thailand Expat Boon Mee's Avatar
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    No problems here with K-Bank.

  15. #15
    or TizYou?
    TizMe's Avatar
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    I use 2 different banks, Citi here in SG and Commonwealth in Oz.
    Both banks have "secure" email in their online banking applications.
    My experience with both is that they usually reply within 1 working day.
    Only once did Citi not reply until I sent a second request, then within a few hours someone phoned me to apologize.

  16. #16
    Have you got any cheese Thetyim's Avatar
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    Quote Originally Posted by Bower
    You can do most things yourself on-line,
    Probably if you have your log on details.
    I opened this account in February and I'm still waiting for my log on details despite asking three times.
    Every month they send me a statement showing how safe my money is.
    It's so safe even I can't get to it

  17. #17
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    Quote Originally Posted by Davis Knowlton View Post
    ^^That is unsatisfactory service. I would be raising hell. We suffer the same bullshit in the Philippines, a total inability/unwillingness to delegate. I have raised the roof with bank managers here in the past, and usually managed to get issues like this resolved.
    I'd change banks to my satisfaction....policies, service, etc.

    Financial institutions, largely, are not your friends nor extended family.
    They act in unison as an extension of the controlling authoritarian establishment.

    Why anyone would believe that they're in existance for the betterment of you and yours, is naive.

    Imagine a world where the greater populations refused to do any such business with the banking mafias?

    Fuck 'em...

  18. #18
    Member Ghost who Walks's Avatar
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    Banks ? Customer Service ? Any Thai business who replies to an email is a bloody miracle

  19. #19
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    Quote Originally Posted by Ghost who Walks View Post
    Banks ? Customer Service ? Any Thai business who replies to an email is a bloody miracle
    That should be another thread.
    Thai businesses that provide and promote email communique, but don't [or won't] know how to use it properly....usually for their advantage.

    It is a pet peeve of many.

  20. #20
    I am in Jail
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    is there any special reason you need to use Standard Chartered ? Foreigner banks in Thailand are always "limited" in what they can do, and they are usually staffed with Thai wankers who couldn't make it to a real Thai bank

    it was the same with HSBC,

    thank god, they are gone now

  21. #21
    Have you got any cheese Thetyim's Avatar
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    ^
    Standard Chartered are a reputable bank which had an influence on my decision making.

    I agree that the Thai banks are staffed with clueless idiots which is why I chose to open an account in Malaysia. Especially after my run in with the thai vice president... err sorry...ex vice president

  22. #22
    Thailand Expat
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    Quote Originally Posted by Thetyim View Post
    Thanks for the replies.

    What annoys me is his remedy.
    He is offering to give me another email address for one of his colleagues.
    I won't know when he is on a business trip.
    That means I will have to send an email, wait 2 days to see if I get a reply, then send another email to the second guy and wait for a reply.
    That is not priority service in my book, it's shite service.

    Email sent telling him to sort out a decent email service or I walk.
    Yep crap service!
    If you really think that you need to use this bank and he has given you another email address to use as well, just add him to all your emails (cc).

    Get some more contacts in the bank and include then all in your list of CC;s.
    That will sort them out!

  23. #23
    Thailand Expat superman's Avatar
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    Quote Originally Posted by Thetyim
    Standard Chartered are a reputable bank which had an influence on my decision making.
    Reputation means nothing, as proven in this case.

  24. #24
    My kind of town
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    I always call my banker. I would never waste time playing tag like that unless he has asked me to email him a document.

  25. #25
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    Quote Originally Posted by chitown View Post
    I always call my banker.

    What do you call him?

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