Thread: Warranty. Do you bother or not?

Originally Posted by Bettyboo

A bit worried about Sunsetter trying to claim on a 60 year old pair of hand-me-down underpants though...

especially as there is a whole section on ebay for the said item

Originally Posted by FarangRed

Do you not need any certification such as CE, if i was to see any product without I would not buy.

Fuking sick of it in Thailand the other week I buy a pack of 10 light bulbs 3 of them did not work so within an hour I go back to the shop and have a major argument with them.

I take the fuking lot back if it dont work that seems the general attitude here in Thailand I'm a farang i can pay

CE a self cert thing and therefore not something to have a great deal of confidence in. Regarding problems with shit that does not work and none existent customer service, over the last 8 years or so, I have noticed that the larger companies and the chains have got quite good at giving and honouring warranties, its the small family owned shops that haven't changed..... which makes me think very few of them have future. I guess these chains see the warranty as part of their marketing strategy.

I've never claimed for anything under warranty, bin it and buy another...

Originally Posted by Fondles

Well I guess if your kink involves jamming phones up your ass then they could be called a vibrator, I on the other hand use them to make calls and stuff.

They're multifunctional devices nowadays...

Originally Posted by Loy Toy

We are just about to launch a new product into the market and the big question is whether we should offer a warranty period or not.

The product is a battery operated "high-tech" unit which we have been advised should retail for around 8,000.00 Baht or USD260.00.

To set up a warranty service is quite a complex process as we hope to sell this product globally which in turn will mean we have to have service agents in each major country, not to mention stocking them up with spare parts and providing technical training.

It is of my opinion that most people never claim warranty particularly for such a small monetary purchase. Most misplace the receipt and warranty card or throw these documents away along with the unwanted packaging.

Do you guys and girls normally claim on your product warranties or do you just replace the faulty unit with another product?

Thanks in advance for your honest response.

$260? if it breaks do I want it replaced? Hell yes. Always keep and file the receipts stapled to the warranty card.
Good luck by the way.

Originally Posted by Bettyboo

^^ aren't vibrators supposed to get a little bit wet; especially the high-end $250 versions...

Fuckin hell, for $260 you want a vibrator like this.

I can see my threads gone tits up again when I duck out for a few Bevies on the Darkside.

There's certainly no warranty against that.

Not one poster has asked me what the product is which really amazes me.

In fact this particular product is not a toaster, a vacuum cleaner or any other gadget that the rank and file would purchase to impress his wife.

Well some might by it for Mother's Day and to score some brownie points.

Come on then what is it LT?

I see Pickel lurking and he knows what it is and when he's on the nineteenth hole.

Well come on then.

Is it something to do with Golf ?

Do I get a prize if I guess what it is??

Originally Posted by Loy Toy

Not one poster has asked me what the product is which really amazes me.

In fact this particular product is not a toaster, a vacuum cleaner or any other gadget that the rank and file would purchase to impress his wife.

Well some might by it for Mother's Day and to score some brownie points.

I cannot speak for anyone else, but i kind of assumed that as you didnt tell us anything about it, that you didnt want to, so there was little point asking. But if you can, please feel free to spill the beans

Chicken Wings!!

CE Certification

Getting CE certification can be a long and sometimes frustrating process. Once you go through the long road of getting certification, you need to make it worth your while. A listing in the CE Directory can mean the difference between a product making a splash or not selling at all in the European market. First, you need to get CE certification and here are a few basics.
What is CE Certification?
CE certification is the only way that manufacturers can export products into the European Union. CE marking signifies that a particular product has passed a set number of criteria. This streamlines the importation and exportation of goods. CE marking is becoming an absolute necessity if you are a U.S. manufacturer--or a manufacturer from anywhere in the world.
Each product will have a different series of tests--for example medical equipment has a different quality assurance guideline than household electrical equipment. High risk products will have to conform to a longer list of directives. It is very beneficial for manufacturers to obtain CE certification since it ensures that once the standards are met, they are free to distribute goods throughout the EU.
Once the testing process is complete, a manufacturer needs to reach buyers who are looking for legal CE marked products. Without a service like the CE directory, you might not even have a chance to export your products. The CE Directory is known to only list high-quality products that, of course, already tout the appropriate certification.

Originally Posted by Loy Toy

In fact this particular product is not a toaster, a vacuum cleaner or any other gadget that the rank and file would purchase to impress his wife.

You're melting those plastic buckets and making Dildos

Originally Posted by Loy Toy

Well some might by it for Mother's Day

Maybe not

Originally Posted by Loy Toy

Well some might by it for Mother's Day and to score some brownie points.

A high tech vibrator?

You could always do it the dodgy way:-

1-"Unlimited lifetime guaranty", we stand by our quality. Satisfaction guaranteed or your money back.
2- A Claim? Oh, Right- the Claims assesment department is in Kalasin, send your product there for vetting. Must be accompanied by the original receipt, and sent registered mail.
3- The Claims processing Department is in Songkhla. Now freight your faulty product there. Pre- paid Freight arrangements must accompany the original product claim sent to Claims asessment in Kalasin.
4- Claims payout? That department is in Tak. Freight your product and Claim (with all attached documentation in duplicate, certified by a registered attorney) there.
5- Valid Claims paid out promptly every 29th February.


Who says we can't learn from American health insurance companies, sinoThai insurance companies, or Franz Kafka?

No, the easiest way is to print the warranty in various languages and always send the wrong language version to the customer

Originally Posted by sabang

or Franz Kafka?

he never published his novels in his lifetime

so never needed to meet any claims

Originally Posted by daveboy

Is it something to do with Golf ?

Yep. The nineteenth hole gave it away.

Originally Posted by daveboy

Do I get a prize if I guess what it is??

That would be cheating mate.

I'll get a picture and post it up.

It's a very simple idea which hopefully will replace what a golfer might use when he is practicing when aligning his body, feet and club face to the ball and target being the green and or a preferred spot on the fairway.

Most professionals that have trialed it say the merits of using the product whilst practicing putting on the green is fanatastic.

Yip anything in Canada electrical has to have a minimum 1 year warranty.

A couple of things come to mind from the comments made on the thread, many countries have various laws that cover minium warrentry periods. I bleive in europe, you have the 14 day right to return under the distance selling directive, 12 month warrent an 6-7 year warrenty for design faults. But what degree legally and practically to these rules apply to an international retailer exporting to the region? I suspect not a lot, beyond setting the expectations of the customers.

Regarding ce marking, its necessary for celling into the eu, on the whole its a self cert process where you promise to comply with the relivent directives and are responcibe for doing so, but no third party in involves. For more info from the eu

With you using a laser and a green one at that, you might find that you need some compliance labling for that.

However, i suspect that as long as you are selling internationally directly to end users these issues are of little importance. But should you wish to retail though the retail distribution networks, these importers will be very interested, because they rather than you will be ultimately responsible for any non compliance with local regs.

Best of luck with this venture