travelled from swampy to london yesterday and was manhandled by an official and want to complain but not sure how to or whether its worth it at all. a couple of weeks back hotel staff lost our arrival/departure cards when we checked in - no biggie I thought I'll just fill in another one when we depart. did that and joined the queue. when we got to the desk the guy dealing with us was very impatient and claimed i hadnt filled in a form for my daughter ( i had) and sent us out of the queue to fill one in. we went to walk off and wifey then pointed out to the cnut that we had filled one out. at this point he lost the plot and ordered us to walk past him and speak to a guy sat at a desk behind the kiosks. as i went to walk off he gave me a good shove in the back for good measure. was gobsmacked by this and thu wifey told the guy sat at the desk that I wanted his colleagues name to make a complaint. it was by then obvious that the guy who shoved me was quite senior and this undeling refused to give us the guy's name. i refused to leave without the guy's name. good make out through conversation between the undeling and my wife that he was making excuses for his boss (mee kon lie etc etc). he then went on to say that if i persisted to ask his boss's name then there might be problems for us next time we went to thailand. bear in mind that time was getting on and i had a 5 year old who desperately needed a pee. so walked off in disgust. really not happy with this but unsure how to proceed. i know its unlikely ill even get a response , let alone anything come of it but the other part of me wont let this go. advice appreciated!!