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  1. #1
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    Thai hotel threatens customer with ฿3m lawsuit over bad review

    Only in Thailand

    Thai hotel threatens customer with ฿3m lawsuit over bad review



    • January 7, 2022



    A Thai customer has been threatened with a costly lawsuit by a hotel in Khao Yai, in Thailand’s northeastern province of Nakhon Ratchasima, after she complained about the hotel on a travel agency website and gave it a low rating following her stay there last year.
    Secretary-general of the Lawyers for the People Foundation, Sittra Biabangkerd, wrote on Facebook on Thursday that he had been contacted by the customer about the lawsuit.
    On December 19th last year, she rated the hotel as 6/10 and wrote about her poor experience there.
    The customer then received a notice instructing her to remove the review from the website, pay compensation of ฿3 million and publish a public apology in five Thai-language newspapers for seven days. The hotel also threatened to charge her ฿50,000 a day if she fails to comply.
    She sought advice from the lawyer, on a pro bono basis, about whether a lawsuit is possible when she had only written an honest review of the service and questioned whether her identity had been revealed to the hotel by the travel agency.
    The review, in which the customer complained that the stay was overpriced for the experience, has already been removed from the website. The lawyer said his client had not deleted it and questioned whether the hotel had contacted the website to have it removed.
    https://www.thaipbsworld.com/thai-hotel-threatens-customer-with-%e0%b8%bf3m-lawsuit-over-bad-review/


  2. #2
    Isle of discombobulation Joe 90's Avatar
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    We should all go on trip advisor and leave a bad review.

    Make a mockery of them.

    Btw what's the hotels name?

  3. #3
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    Seems even the Newspapers don't want to name it, so can only assume its someone high up the ladder

    Sure the Thais are having fun with it on FB etc

  4. #4
    Thailand Expat harrybarracuda's Avatar
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    Quote Originally Posted by Joe 90 View Post

    We should all go on trip advisor and leave a bad review.

    Make a mockery of them.

    Btw what's the hotels name?
    The bastards are keeping it quiet.

  5. #5
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    The OZONE HOTEL Khao Yai - Allegedly !

  6. #6
    CCBW Stumpy's Avatar
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    It's sad that one can't offer up a review of a service or stay and not be sued. On the flipside the challenge with any business review system is you never know if there are hidden agendas.

    In reality if this is what will happen when you as a customer offers a personal review of your stay, then review systems should be eliminated. If not the reviews submitted will be biased so it offers no value to the people reading them trying to decide if they want to visit the business.

  7. #7
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    Quote Originally Posted by KWAN View Post
    The OZONE HOTEL Khao Yai - Allegedly !
    yep:

    Khao Yai resort demands woman delete ‘6/10’ review or pay 3M baht | Coconuts

    He posted a photo of the letter sent by the resort – with the names of his client and the resort censored. Enterprising netizens however found Khing’s exact review cached online for the Ozone Hotel Khaoyai.
    https://www.agoda.com/ozone-hotel-kh...ml?cid=1844104

  8. #8
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    Will be kinda fun to fun to find out who had the pull to get the original review pulled, and more so who was able to link the couple to an anonymous on line review.

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    It's a good job 'Lazada' doesn't have this policy !

  10. #10
    Days Work Done! Norton's Avatar
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    Ozone hotel. A name change recommended.

  11. #11
    Thailand Expat harrybarracuda's Avatar
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    Be interesting to see what the review said. There are a few 2/10's still on the Agoda site.

  12. #12
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    read the coconuts link, it was also in the BKK post as well it got 6/10 and all she basically said was the rooms weren't as nice as the photos on website, and that some of the staff weren't friendly, The review was nothing like the American guy who got banged up for a few days.

    silly ferkers the Thais will be all over this.

  13. #13
    Thailand Expat
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    Quote Originally Posted by Chico View Post
    silly ferkers the Thais will be all over this.
    Why did you add this line?

  14. #14
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    I think I recognise her... she looks like one of the mums at my daughter's school.

    It's hard to be sure though with the mask on.

  15. #15
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    Quote Originally Posted by aging one View Post
    Why did you add this line?
    why not post about the subject, and make your own comments about the thread.

  16. #16
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    Quote Originally Posted by Chico View Post
    why not post about the subject, and make your own comments about the thread.
    I am, was wondering with the Thai press coverage negative about the hotel incident why you would post that up. Just because its not want you want to hear does not make it irrelevant. Its a forum.

    Again why did you post that up? Trolling? If so you are simply awful at it.

  17. #17
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    This happened a while ago to an American tefler who wrote a bad review and the hotel hounded his ass . It was either take it down. Apologise to the hotel and Thai people or get kicked out. Of Thailand. He complied . Made a grovelling apology. The lese majeste law is one thing but me thinks the somchais are becoming a bit precious when the perceived face has been lost ? And are now using social media to right the perceived wrongs. No surprise there really. We do it in the west to.

  18. #18
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    Vagina if you have any idea, though doubt you even know how to speak any Thai whatsoever Thais love this stuff on social media and it goes viral.

    So the hotel damages itself in making the claim, really simple to understand, though with you living in farangdom community i doubt you have any social interaction with Thais.

    best to stay with your usual sites that we all know you visit.

    Have a lovely coffee

  19. #19
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    Another hotel that just lost any hope of attracting tourists due to silly management.

    No-one assesses a hotel on single reviews but they will on bad publicity.

    Hotels like this should be removed from online booking agencies. That'll teach them.

  20. #20
    Thailand Expat
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    At least with your teeth you dont need tooth picks Yaso.

  21. #21
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    Quote Originally Posted by Mendip View Post
    I think I recognise her... she looks like one of the mums at my daughter's school.

    It's hard to be sure though with the mask on.
    Well take your mask off then, see if that helps.

  22. #22
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    Quote Originally Posted by aging one View Post
    At least with your teeth you dont need tooth picks Yaso.
    so Passe the gap was fixed about 5 yrs ago

  23. #23
    I'm in Jail

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    google this its viral

    โรงแรมไทยขู่ลูกค้า 3 ลบ. คดีรีวิวไม่ดี


  24. #24
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    Quote Originally Posted by Mendip View Post
    I think I recognise her... she looks like one of the mums at my daughter's school.

    It's hard to be sure though with her clothes on.
    Too much info mendip.....

  25. #25
    Thailand Expat harrybarracuda's Avatar
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    Quote Originally Posted by beerlaodrinker View Post
    This happened a while ago to an American tefler who wrote a bad review and the hotel hounded his ass . It was either take it down. Apologise to the hotel and Thai people or get kicked out. Of Thailand. He complied . Made a grovelling apology. The lese majeste law is one thing but me thinks the somchais are becoming a bit precious when the perceived face has been lost ? And are now using social media to right the perceived wrongs. No surprise there really. We do it in the west to.
    In the his case he chose to personally insult at least one member of staff which was uncalled for in a hotel review.

    Got what he deserved.

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