what is happening with lazada delivery services
i ordered a 20 liter container of pool chemical which was out for delivery on 16 dec in Phuket and it has not arrived
now its 21 dec
they seem to have stopped using Kerry express who nearly always delivered within 48 hours
of ordering 95% of the time from anywhere in Thailand
they now use flash express or lex th (lazada express) and these are not express delivery services
they charge extra for heavier deliveries ( 200 baht) for the pool chemical but do they pass this amount
over to the delivery driver or does lazada keep most of the delivery fee themselves because its
always the heavier deliveries that do not arrive on time
All of our neighbors have the same complaint about their customer service whats your opinion of it