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  1. #126
    The Familyman Dillinger's Avatar
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    Quote Originally Posted by BoganInParasite View Post
    Luigi will be a little more difficult, but not necessarily impossible, I'm sure he's posted pictures of his knees and lower legs
    Be wary of a pint-sized balding Peter Andre lookalike with a high pitched Irish accent and a crab-like left foot asking if he has to pay a joiners fee




















  2. #127
    Thailand Expat
    BoganInParasite's Avatar
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    Hosted a northern Thailand TDer and his wife and two friends last night. Went well. They selected the English style breakfast so for the first time we managed to have our own organically grown papaya, passionfruit and tomatoes in the same meal. The papaya is sensational.

    Starting a Business in Nan Province-img_6826-jpg

  3. #128
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    BoganInParasite's Avatar
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    With the high season winding down here we finally had the time to add guest review scores to our database. To date we've had 98 stays and they have generated 39 reviews on Booking.com, Agoda, TripAdvisor and Google. Twenty six (26) of the reviews are top scores, either 10/10 or 5/5. (We've scaled up the out of 5 scores to be out of 10 for the database.) Our current average score since opening in August is 9.4.

    Teaching the wife how to use the Excel chart tool proved too hard when it came to adding a line for rolling average so we didn't. But we've ended up with a nice little chart.

    Starting a Business in Nan Province-guest-reviews-png

  4. #129
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    BiP
    What happened on the 13th october on TripAdvisor that you scored a 2.
    Did you kick their dog?
    Aside from that you should be proud of your customer focus.

  5. #130
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    It's a malicious review ootai. They never stayed with us. At best, we think they posted against the wrong homestay. They made three comments...said we were too expensive (in October we were near the cheapest in Pua), said the owner was nosy (we never pry), referred to the owner as a 'he' (it's the wife who is a somewhat obvious female). We tried to have it removed but TA says it doesn't breech their review guidelines. We read all of their other reviews and concluded it is someone living in Bangkok, posting in English, a non-Thai but pretending to be Thai. It looks like they do it to other businesses as well. BTW, they didn't post the review till mid-December but as they said it was for an October stay we assigned a mid-October date in the database.

    We'll get these from time to time on both Google and TA. Less so on Booking and Agoda because you have to tie your review to a completed booking.

    Quote Originally Posted by ootai View Post
    BiP
    What happened on the 13th october on TripAdvisor that you scored a 2.
    Did you kick their dog?
    Aside from that you should be proud of your customer focus.

  6. #131
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    BoganInParasite's Avatar
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    We hosted a youngish Thai gent a few weeks back. I was sitting out the front of the house when I saw a guy on a motor bike stop, turn-around, look at our sign and reach for his phone. I got the wife to come out and ask him if he would like to look around. He did and stayed. Turns out he is a travel blogger with a very popular YouTube channel...246,000 subscribers. He released this video nine hours ago and it has already had 13,000 views. We had no idea he was going to feature our homestay as much as he has. In the late afternoon we took him down to the rice fields in the valley below our homestay for the sunset shots. We also gave him a simple (and free) dim sum dinner as he didn't want to go out again. He had a pretty sophisticated drone.


  7. #132
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    This afternoon two guests arrived...our 100th stay since we opened in August. We've been experimenting with alternates to brownies and ice cream based afternoon teas and today we served an afternoon tea with glace ginger cookies with cream and tea.

    Starting a Business in Nan Province-img_6873-jpg

  8. #133
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    Looks nice but if I had booked knowing you serve brownies I would have been very disappointed. We chocoholics do not adapt to change easily.

  9. #134
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    Has been predominantly brownies to date but we changed our descriptions a few weeks back on the various online sites that it is either brownies or cookies. The cookies to date have been dried cranberry and choc chip but I've got a number of satchels of glace ginger I want to use up. Plus I'm going to add some powdered ginger to the next batch to give it a lift. I'm not into subtle flavours.

    Quote Originally Posted by aging one View Post
    Looks nice but if I had booked knowing you serve brownies I would have been very disappointed. We chocoholics do not adapt to change easily.

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