As a long-time GoPro user, I was excited to purchase the advertised waterproof GoPro Hero5 in December. Between sporadic and quick dips in bodies of water, I was happy with the product. It wasn't until I spent about 30 minutes snorkeling that I noticed water getting into the front LCD screen of my camera. An error message soon showed on the back screen as I swam to shore. The seal on the battery was tightly closed and when I opened it, the now-exposed part of the battery and seal were dry. But when I pulled the battery out, the inner area, near the front screen, was wet. Clearly, water had seeped in though the front screen. Simply bummed, I figured I would apologize to the people I had been photographing and get a replacement under warranty, as it was quite obviously a manufacturer defect. My claim was rejected with cold indifference, no explanation and a clear lack of compassion. I was offered a 20% coupon in exchange for my defective product, which is a lesser deal than the current public advertisement for $100 off in exchange for any GoPro (as of 5/25/17). If you do further research you will find heaps of reviews (one GoPro forum with 13 pages of the same complaints) with the exact same problem.[at]