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  1. #1
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    TOT out - 3BB in - fingers crossed!

    I'm ending my 4 year association with Tragedy of Thailand (TOT) and starting a new relationship with 3BB.

    I have done this after a deteriorating service from TOT over the past few months. I have not received an account for 2 months and, as I have been disputing the amounts that I owe due to increasing breakdowns in service, I required these accounts to work out how much I owed (OK - it's only 21 baht per day but when one's trying to do some work at home or contact someone internationally, the damage in frustration is more than 21 baht).

    I kept a record of the breakdowns in service provided by TOT (I assume the true record is much more extensive as I only recorded those instances that directly affected me, mainly afternoons and evenings). I complained to the TOT call centre repeatedly about disruptions to service. These complaints were answered in various ways:

    1. When I was asked to identify myself, I did so and was then informed that as I was not the subscriber they would not deal with me. When I informed TOT that I was the one who paid the bills, the call was finished.

    2. When I complained that I paid for 24 hour service but did not receive it, the female call centre receiver asked that if I bought a shirt, did I expect to wear it for 24 hours!!!! I answered that I usually had a number of shirts so I could wear another one while the first one was washed. I asked the receiver if her analogy meant that I had to have a number of subscriptions to TOT so that one could be washed while I used another one. I congratulated her on her level of English but said her level of logic was sadly lacking.

    3. When I complained directly after 2 above, I was greeted by a male call centre receiver and I asked to speak directly to the supervisor. The receiver said that he would deal with the complaint. I said I wanted to talk to the supervisor as I had just explained everything to the previous receiver and I did not wish to explain it again to this call receiver. Long pause...silence... receiver returned and said he would deal with the complaint. I repeated my request for the supervisor and was then informed that the supervisor was on holiday!!!!! I put the phone down.

    4. After a few moments, I decided to try again. This time my phone had been cut off!!!!!! That's one way to deal with complaints.

    I went into the TOT office last week and showed them my list of service breakdowns and complaints. The lady very efficiently checked on her computer and she had a complete record of breakdowns in service, where and when I had paid my bills over the past 4 years, and probably would have been able to tell me what colour underpants I had on when I paid the bills. I informed her that I was not paying for the instances of breakdown that I had records of (she didn't offer to give me a full list of breakdowns) and she calculated my refund. I told her I was terminating my association with TOT, she calculated what I owed, and I left.

    I had been reluctant to finish with TOT as I was not sure of the extensiveness of the coverage of 3BB in a semi-rural area. 3BB promptly visited my home and assured me that they would provide a free connection. I was impressed by the promptness of their visit and, despite the fact that I (as a non-Thai) was required to pay 6 months in advance (an offer I initially protested about and asked the 3BB personnel to make a complaint about this discriminatory policy to their company - fat chance of that!) I agreed to the deal and signed the contract.

    Early this week, 3BB installed their service.

    Fingers crossed.....

  2. #2
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    Koetjeka's Avatar
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    I have been without Internet connection last month (a whole month), I called every day, so did my 12 years old niece. One day they asked her why we called to often and she had a nice vicious reply back, next day their service men arrived and replaced the modem for free.

    Wish I could change to 3BB, but they've got no line to our village.

  3. #3
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    Pity, they are great, except for the snooty hi so wannabes on the desk at Big c udon. Saved me a ton of stresss not having to deal with those cvnts at TOT

  4. #4
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    i also got rid of tot due to frequent outages, and although the service department were great, they always sent someone round within an hour of calling, in the end i had to stop using them.

    changed to 3bb, and in 18 months, no interruptions except a couple of times during big storms, and their advertised 12mb speed has always been delivered, sometimes its even faster.

    i am in hua hin.

  5. #5
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    Looking forward to you letting us know how you get on Bobforest. I'm also going to give TOT the arse for the same reasons as you and 3BB is an option.

  6. #6
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    Quote Originally Posted by Koetjeka View Post
    I have been without Internet connection last month (a whole month), I called every day, so did my 12 years old niece. One day they asked her why we called to often and she had a nice vicious reply back, next day their service men arrived and replaced the modem for free.

    Wish I could change to 3BB, but they've got no line to our village.
    Koetjeka,

    I hope you got your rebate on the days of no service from TOT.

    I'm not sure where you are but I was doubtful about the 3BB coverage in my area (unmade road, end of the line for electricity and phone posts...) but they said no problem, they can cover my place, and it seems to working OK.

    Keep asking for 3BB.

    bobforest

  7. #7
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    Why being a cheap Charlie and not paying both ?

    I have 3BB, TOT and True, my Internet is always working (at least one of them !!!)

  8. #8
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    roger77's Avatar
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    I'm in Queensland at the moment, I can only wish for the service I got from 3BB when I was in Thailand.

  9. #9
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    peterpan's Avatar
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    How much does on 24/7 service cost you in Queensland ?

  10. #10
    I am in Jail

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    Had a bit of bother 4 years ago with T.O.T.
    Took them up on their promotional offer of free installation of landline if I took their
    internet package only to find on the day of the races when the installers turned up
    and demanded I hand over 3,500 baht before they could install as the lady who sold me the package had made a mistake, They received a rather infuriated
    foxtrot Oscar from me.

  11. #11
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    Quote Originally Posted by peterpan View Post
    How much does on 24/7 service cost you in Queensland ?
    its a minefield trying to decide, nearest to what we had in Thai would be about A$100 per month.
    It depends on if you have a phone line, if you bundle phone and internet and so on.

    one BIG problem is when you have a problem you talk to some one from India who doesnt speak properly.
    If you want to find out more try
    Search Results - Moneyhound

    Sorry about the delay in answering.

  12. #12
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    Thanks Rog, I noticed that the service I used when i was at my Mums place in Main beach wasn't all that great, not bad, but not as blindingly fast as I has expected.
    Her charges were disguised in a bundled deal as well.
    When I had a problem I had to talk to someone in India as well, which gave me the shits, as I expected that dealing in OZ with an Australian company I could speak strine and be understood, I was wrong.
    There canít be good living where there is not good drinking

  13. #13
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    Quote Originally Posted by Headworx View Post
    Looking forward to you letting us know how you get on Bobforest. I'm also going to give TOT the arse for the same reasons as you and 3BB is an option.
    After just over one week of 3BB, here's my report:

    1. reception appears to be OK with no (as far as I know) any interruptions

    2. installation left a bit to be desired.

    Team 1 came and installed over a week ago, did their job, and left. I came home and there was some other 3BB guys there, I assume checking on the installation. I asked why had they run the wire directly under the branch of a large tree and not followed the path of the other wires to the house that was clear of all overhanging branches. No answer, but I assume it was because the installers had taken the easiest connection option. I said that I wanted the wire to be disconnected and then reconnected following the path of the other wires. The 3BB guys agreed but not today. OK, I said but when? No answer.

    After these guys left, I discovered that the access to the inside of the house had been via a section of wall built of ventilation bricks that has a mosquito screen on it. The installers had simply poked a hole in the screen and fed their wire through!!! Not only did I have a hole in the screen but was also unable to take the screen down to clean it as there was a bloody wire through it!

    After one week, I got a Thai in the house to ring 3BB about the re-installation. Be there on Sunday - what time? - no time, just Sunday.

    Three guys arrived and with the help of the girlfriend, I told them what I wanted. They didn't seem very interested in listening so I decided to supervise what they did (but, as it turned out, not closely enough). I noticed that they were a particularly unfriendly bunch of guys (most Thai workers who come to the house are usually reasonably civil). None were interested in my attempts at conversation in Thai - are you busy? why don't 3BB do an earth?...).

    I removed the mosquito screen to make it clear what I wanted and make their job a little easier. One guy quickly disconnected the mis-directed wire, got up on the roof, anchored it to the house so that it followed the line of the other wires, ran it down the wall and the roof, and handed it to the general dog's body who passed it on to the worker doing the internal connection. The roof guy then simply disappeared to the truck outside without a word.

    When completed, the other two guys picked up their tools and ladders and, without a word, walked out! I asked the girlfriend it they had finished and she said they had.

    I went to the gate to thank them and got a "kapoom" in response.

    I returned to check their work and noticed that the edge of the tin roof had been bent by the bamboo ladder that they had leaned against the edge of the tin roof for access to the roof (my poor supervision!).

    I spent 30 minutes bending the tin back up and replacing the screen and retired to watch the rugby.

    It wasn't until later that I found out the possible reason for their grumpiness. They had told the girlfriend that there was a charge for this connection as it was an extra one. She told them to stick it up their arse and contact their bosses as we had been assured that this second connection was part of the original free deal.

    My fingers are still crossed.

  14. #14
    Lord of Swine
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    Quote Originally Posted by bobforest View Post
    2. When I complained that I paid for 24 hour service but did not receive it, the female call centre receiver asked that if I bought a shirt, did I expect to wear it for 24 hours!!!!

    Mate, not had much to laugh about lately, but that did it!

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