Originally Posted by
Shutree
I was trying to let go of this, I haven't got past it yet. I couldn't update my address with HSBC on the app, they claimed to have no record of my address so I needed to attend the bank in person. In Hong Kong. So last week I did. Withdrew some cash, I had to sign on a screen and it looked nothing like my signature but no problem. Then update my address, sign on a screen again, no problem. It turns out they had sent a new card to my old address (the one for which they had no record) so that needed to be reported lost. Sign on a screen. Then apply for a new card, which is a separate process. Sign on a screen again.
Return to Thailand, turn on mobile. My first call is from the chap at HSBC, the last signature on a screen wasn't accepted by their AI, the only way forward is to return to the branch, in HK. WTF! I spent over an hour sitting in front of you with all my ID and you cannot approve it? No. Computer says 'No.'