Air-Con Issues

[Gerbil]

I bought a new air-con about 18 months ago.

This included a 1 year guarantee on the main unit and a 5 year guarantee on the compressor.

It appears the radiator on the compressor unit is leaking. Does anyone know if the guarantees offered, typically cover the 'whole' compressor unit, or just the actual compressor inside the unit?

[Dillinger]

Does anyone know if the guarantees offered, typically cover the 'whole' compressor unit, or just the actual compressor inside the unit?

I would imagine the whole unit outside. Only one way to find out mate .....call them

[Norton]

The whole unit if Toshiba. ^Call the manufacturer or where you bought it.

[Gerbil]

^ It's a Samsung.

[Norton]

Don't know mate. Likely the same for all but call.

[Albert Shagnastier]

Call samsung bangkok - they will send out someone to fix it free if under warranty and low priced anyway if not

[Listerman]

I bought a new air-con about 18 months ago.

This included a 1 year guarantee on the main unit and a 5 year guarantee on the compressor.

I would say that your out of warrenty, as the condensor coil (you refer to it as a radiator) is part of the main unit. The compressor is a seperate entity, and being hermetically sealed is usually quite reliable, hence the 5yr guarentee.

It appears the radiator on the compressor unit is leaking.

That could be due to vibration causing metal fatigue somwhere on the condensor coil, or just a badly silver soldered joint, this may quite easy to repair. At the worst your going to need a new condensor coil, at best it may be possible to repair or isolate the leak. Make sure whoever repairs the unit carries out a leak test (pressurises with dry Nitrogen), and then draws a vacuum prior to re-gasing the refrigerant circuit with the correct refrigerant and quantity. FYI the air con unit will state the refrigerant type R134a , R407c, etc and the correct charge qty.

[Gerbil]

Cheers. Will call Samsung.

[Dillinger]

^ Let us know how you get on.
Their customer service leaves a lot to be desired IMO

[Albert Shagnastier]

^ Most of it is outsourced and shit - you are correct.

If you're persistent, they will sort it with a smile. They understand the fragility of branding.

[dirtydog]

For a couple of years I was a loyal samsung customer, from freezer to tv to cameras, bunch of useless retards selling crap that breaks, never again will samsung products darken my doorstep.

[Gerbil]

^ Yep. Phones aren't bad though - the rest is shite.

[Dillinger]

Phones aren't bad though

Ive bought 2 tablets, had problems with both.

[DrAndy]

when you call Samsung, let them know you will tell everyone on TD what their service is like

[ralphlsasser]

Usually the garantee is for the entire "sealed system" which covers the compressor, evaparator (inside unit) and the condenser (outside unit) and the refrigerant lines. But, TIT and you should check with the one you bought it from. They tend to shun their responsibilities here. Beware and prepare for a possible fight to get it repaired.

[DrAndy]

yes, that is the one year guarantee

and his unit is out of that

[dirtydog]

First off you need weapons, guns, knives, some ziplocks for the ones you let survive, now your ready to visit Samsung and explain the problem, during the talks fondling your gun will help them to decide to sort out your problem, good luck.

[xanax]

If anyone has a samsung PC and it breaks under warranty don't take it to the 'service' centre at panthip, you would do better taking it back to a cake shop.