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  1. #1
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    Why does my email do this?

    For many years I have had my own .com domain name hosted by a former colleague. He has recently shut up shop and although I no longer have any real use for a website my personal email address has been used as my principal contact for so long that it seemed challenging to unwind. So I moved the domain name hosting to GoDaddy and paid for a couple of email addresses.
    It wasn't anything like as straightforward as they'd have you believe. Their problem, not my fault. Bottom line, after various help desk calls they finally made it work. Not that my Thunderbird email client on the laptop or the Android mail client on my phone could auto-discover the settings. After reaching the limits of my technical abilities (yes, more than one) I figured it out and now the email is up and running on phone and laptop. So far so good.
    When I sent some test messages between my .com address and my hotmail account I found that messages from hotmail didn't appear in the .com inbox. There was no error message, no failed or returned warnings. Hotmail showed them as sent and they never arrived.
    This continues to be the case if I use the (correct) address suggested by the hotmail address book. However, if I refuse that and type the entire address myself the email magically arrives in the .com account.
    I have tried clearing out old address books, yet the problem persists.
    Of course, I have no idea if people are writing to me and their messages are going undelivered. Mail does arrive from people and companies, but I can't know if any messages are missing.

    Why does the email do this and is there something I can do to fix it?

  2. #2
    Thailand Expat harrybarracuda's Avatar
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    Did you check the junk folder?

  3. #3
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    Quote Originally Posted by harrybarracuda View Post
    Did you check the junk folder?
    I have now.
    And there they are.

    Which begs another question. Why? Two identical messages from the same source, one goes to junk and one to the inbox.

    Green or two owed.

  4. #4
    Thailand Expat harrybarracuda's Avatar
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    Quote Originally Posted by Shutree View Post
    I have now.
    And there they are.

    Which begs another question. Why? Two identical messages from the same source, one goes to junk and one to the inbox.

    Green or two owed.
    Now you need to ask GoDaddy how to whitelist email addresses and domains.

  5. #5
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    Quote Originally Posted by harrybarracuda View Post
    Now you need to ask GoDaddy how to whitelist email addresses and domains.
    Or read up on how the email app decides on what's trash and what's not. It probably varies by app.

  6. #6
    Thailand Expat DrWilly's Avatar
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    Or get a gmail.

  7. #7
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    I use a Hotmail account i.e. Outlook and have found that if an email I receive ends up in the junk folder I just grab it from the junk folder and drop it into the inbox.
    From then on Outlook recognises it as not junk and puts it into the inbox.

  8. #8
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    I had a period earlier this year when any email from the company I've been working for went straight into my personal Yahoo spam folder.

    Even after marking them as 'not spam' and individually adding the email addresses to my address book, future emails still went to spam, every time. It's stopped doing it now.

  9. #9
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    Quote Originally Posted by harrybarracuda View Post
    Now you need to ask GoDaddy how to whitelist email addresses and domains.
    Traditionally email systems automatically white list any addresses to which you send outgoing mail. If I send myself a message from the .com address to hotmail it arrives promptly and if I hit Reply then it pops up in the .com inbox almost immediately. However, if I compose a message in the same hotmail account, select the suggested address and send it to the .com account then it goes to the junk folder. So far, only my own test messages have gone to junk. The junk folder did not hold messages from any other source.
    Somehow the mail server sees a difference not simply in the source address but in something else.
    GoDaddy are not easy to deal with, maybe I could have found a better host. Briefly, they are smarter than I, so if I visit their website I get forced to the Thai site, which is Thai language only. I tried the VPN and a server in California took me to their Spanish language site. I tried the UK and their helpdesk is telephone only, no online chat. Eventually I settled on Hong Kong, which starts in Chinese but does give the option to switch languages to English and then go to online chat. I had to pay the HK site in HK dollars, which was unwelcome with my Thai credit card. Strange for a multinational that I couldn't find a way to select my chosen language and separately my chosen currency.

  10. #10
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    Quote Originally Posted by Topper View Post
    Or read up on how the email app decides on what's trash and what's not. It probably varies by app.
    A reasonable suggestion although I think this is a quirk of the GoDaddy mail server because it looks the same from my Android phone as it does from the Thunderbird client on my laptop.

  11. #11
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    Quote Originally Posted by DrWilly View Post
    Or get a gmail.
    I have hotmail and gmail. The thing is that after 20 years I am so heavily invested in the email address on my .com domain that I though it would be easier to maintain the domain name. With the benefit of hindsight I was probably wrong.

  12. #12
    Thailand Expat DrWilly's Avatar
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    Quote Originally Posted by Shutree View Post
    I have hotmail and gmail. The thing is that after 20 years I am so heavily invested in the email address on my .com domain that I though it would be easier to maintain the domain name. With the benefit of hindsight I was probably wrong.

    All the kids flip their numbers and emails addresses all the time these days.

    Just change.

  13. #13
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    Quote Originally Posted by DrWilly View Post
    All the kids flip their numbers and emails addresses all the time these days.

    Just change.
    Last time I counted I had over 100 passwords on different sites and the email is the username on many of them. Then there are people I only contact once or twice a year, some of whom are getting on and won't deal with change easily. I recently sent a message to an old friend to the wrong, old, address because I had overlooked a message way back.

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