Page 2 of 4 FirstFirst 1234 LastLast
Results 26 to 50 of 87
  1. #26
    Thailand Expat lom's Avatar
    Join Date
    Jan 2006
    Last Online
    @
    Location
    on my way
    Posts
    11,453
    As a last try, before returning the computer to the shop, you could check that the device has loaded the correct driver and not some other.
    Device manager, properties of the device, driver or driver details will show driver version, date and manufacturer.

  2. #27
    Thailand Expat

    Join Date
    May 2007
    Last Online
    @
    Location
    Ratsima
    Posts
    3,717
    ^Yes, it has loaded the correct driver.

    I'm going to ask the owner's permission to follow MtD's advice and reinstall Windows. If it worked for him, maybe it will work for me. After all, I'm a fixed income retired geezer so all this fiddling is like free fun....

  3. #28
    Thailand Expat lom's Avatar
    Join Date
    Jan 2006
    Last Online
    @
    Location
    on my way
    Posts
    11,453
    I don't think it will make any difference, most likely you have a hardware fault.

    With the steps you have taken, especially the uninstall of the device and letting Windows find it again while the latest chipset drivers are loaded , there is not much of a chance that anything will change with a fresh Windows install.

  4. #29
    Have you got any cheese Thetyim's Avatar
    Join Date
    Jan 2006
    Last Online
    @
    Location
    Mousehole
    Posts
    20,893
    Have you tried changing the pci slot ?

    Might be worth a try.

  5. #30
    Thailand Expat lom's Avatar
    Join Date
    Jan 2006
    Last Online
    @
    Location
    on my way
    Posts
    11,453
    Quote Originally Posted by Thetyim
    Have you tried changing the pci slot ?
    Isn't it a laptop? Or integrated sound on the motherboard?

  6. #31
    Somewhere Travelling
    man with no head's Avatar
    Join Date
    Apr 2006
    Last Online
    21-10-2012 @ 07:09 PM
    Posts
    4,833
    Quote Originally Posted by buad hai View Post
    Quote Originally Posted by Marmite the Dog
    The soulution for me was to do a full install again.
    Ah, the universal Windoze solution....

    In 23 years of using Macs I've never had to do a full install....

    Welcome back!
    I have. In the pre OSX days it was common for me to have to install new System folders for Systems 6-8 just to get my Mac functional again (and, at times, do a compelte nuke and pave). It was easier only because of the limited hardware devices Apple used (not exactly an inherent operating system advantage versus Windows for obvious reasons).

    There's a reason for the acryonym Macintosh: Machine Always Crashes If Not The Operating System Hangs

  7. #32
    Have you got any cheese Thetyim's Avatar
    Join Date
    Jan 2006
    Last Online
    @
    Location
    Mousehole
    Posts
    20,893
    Quote Originally Posted by lom
    Isn't it a laptop? Or integrated sound on the motherboard?
    Whoops. BH didn't say.
    As it is a new machine I had assumed that he was adding a sound card.

  8. #33
    Somewhere Travelling
    man with no head's Avatar
    Join Date
    Apr 2006
    Last Online
    21-10-2012 @ 07:09 PM
    Posts
    4,833
    It's a desktop with integrated audio (which is clearly stated in the thread).

    BH, are you using a real XP Pro or one of the super-duper WindowsXP 2007 Extreme (blah blah blah) versions? If it's a burned copy that might explain your troubles.

  9. #34
    Thailand Expat

    Join Date
    May 2007
    Last Online
    @
    Location
    Ratsima
    Posts
    3,717
    It's a fake Windows XP. The same CD has been used to install on a laptop and two different desktop machines. No audio trouble with any of them.

    (BTW, none of these machines are mine. I've just been asked to get the sound going on this brand new machine.)

  10. #35
    Thailand Expat lom's Avatar
    Join Date
    Jan 2006
    Last Online
    @
    Location
    on my way
    Posts
    11,453
    Quote Originally Posted by buad hai
    I've just been asked to get the sound going on this brand new machine.
    Since it is brand new, let the owner bring it back to the shop and claim warranty repair. One headache less for you..

  11. #36
    Somewhere Travelling
    man with no head's Avatar
    Join Date
    Apr 2006
    Last Online
    21-10-2012 @ 07:09 PM
    Posts
    4,833
    Quote Originally Posted by buad hai View Post
    It's a fake Windows XP. The same CD has been used to install on a laptop and two different desktop machines. No audio trouble with any of them.

    (BTW, none of these machines are mine. I've just been asked to get the sound going on this brand new machine.)
    Ah, I see. You can't blame Microsoft for this one.

    Same motherboards at this one? I ask because oftentimes the fake XP CDs are slipstreamed with crap drivers. This could explain your troubles. Someone might have slipstreamed a different ADI/Soundmax driver in there and XP is crapping out because the wrong drivers are installed (slipstreaming means to modify the real Windows CD to include non-official drivers, applications, etc. that get installed when Windows gets installed). At this point you either will have to install a real copy of Windows or *hope* that the audio chip is indeed defective. I'd bet money the fake XP is your trouble.

    Lom, if someone brought this machine to me for warranty issues I'd charge money for the trouble if it turned out to be due to the bogus XP install (provided of course that I didn't supply the fake XP).

  12. #37
    Thailand Expat lom's Avatar
    Join Date
    Jan 2006
    Last Online
    @
    Location
    on my way
    Posts
    11,453
    ^ He has downloaded new drivers for the VIA chipset and the ADI Soundmax, from ASUS website, and has confirmed that Windows has loaded these.

    I bet money on faulty hardware..

  13. #38
    Somewhere Travelling
    man with no head's Avatar
    Join Date
    Apr 2006
    Last Online
    21-10-2012 @ 07:09 PM
    Posts
    4,833
    If the drivers *were* really working there would be no Code 10. Lookup Microsoft's explanation for what has to happen in order for Code 10 to be generated. As well XP doesn't really need VIA drivers installed in order for non-VIA sound to work.

    I don't mean to offend BH but I don't think he really can say for sure or not whether Windows really has truly properly loaded the drivers he downloaded.

    Can you post an image of your device manager, BH? Go to the device manager and double click on the 'sound etc' subcategory to expand it, then, post an image.

  14. #39
    Thailand Expat

    Join Date
    May 2007
    Last Online
    @
    Location
    Ratsima
    Posts
    3,717
    Quote Originally Posted by surasak
    Can you post an image of your device manager, BH? Go to the device manager and double click on the 'sound etc' subcategory to expand it, then, post an image.
    The machine is not networked yet, so I can't really do that. I'm reinstalling XP now....

  15. #40
    Thailand Expat lom's Avatar
    Join Date
    Jan 2006
    Last Online
    @
    Location
    on my way
    Posts
    11,453
    Error code 10 is a shitty one, that's the one you get when they can't give a better detailed reason for the error.

    Windows error code 10
    indicates a hardware error or failed driver installation. This error may appear if a device has insufficient power to operate

    This device is either not present, not working properly, or does not have all the drivers installed. (Code 10)

    Try upgrading the device drivers for this device


    In other words, no other error code was suitable, Windows can't get the device to work so we guess it's a hardware or driver failure
    Last edited by lom; 01-08-2007 at 12:48 PM.

  16. #41
    Northern Hermit
    friscofrankie's Avatar
    Join Date
    Jul 2005
    Last Online
    @
    Location
    Chiangmai, Thailand
    Posts
    7,526
    Did anyone mention verifying that the sound is enabled card in the BIOS?

  17. #42
    Thailand Expat

    Join Date
    May 2007
    Last Online
    @
    Location
    Ratsima
    Posts
    3,717
    Quote Originally Posted by friscofrankie
    Did anyone mention verifying that the sound is enabled card in the BIOS?
    I have gone through the BIOS several times. There is no mention of sound anywhere. Am I perhaps not looking in the right spot?

  18. #43
    Thailand Expat lom's Avatar
    Join Date
    Jan 2006
    Last Online
    @
    Location
    on my way
    Posts
    11,453
    But of course Frankie Surasak didn't agree though so I don't know if Mike has done that simple check..

    Some BIOS'es have settings for disabling everything which is integrated, some has none. This one should be labeled AC97 sound or something similar.

  19. #44
    Thailand Expat

    Join Date
    May 2007
    Last Online
    @
    Location
    Ratsima
    Posts
    3,717
    So, during the installation I note that it does install the BTS DriverPacks.

    Quote Originally Posted by surasak
    As well XP doesn't really need VIA drivers installed in order for non-VIA sound to work.
    Indeed. The sound is working now, so we know the sound chip is OK. The driver that is installed is the MS UAA Function Driver for HD Audio - Adi 1986.

    Now, should I install the VIA drivers before I do anything else?

    Dare I see if WinAmp works? That's what they really want.

  20. #45
    Thailand Expat

    Join Date
    May 2007
    Last Online
    @
    Location
    Ratsima
    Posts
    3,717
    Windows Media Player will now play a CD, but the volume control doesn't work, neither does the back panel earphone jack.

  21. #46
    Thailand Expat lom's Avatar
    Join Date
    Jan 2006
    Last Online
    @
    Location
    on my way
    Posts
    11,453
    Incredible Install chipset driver and audio driver from the CD now.
    Wait with ethernet and usb drivers until the sound card is working 100%.
    The CD prolly contains other sound drivers such as midi, mixer, microphone etc

  22. #47
    Northern Hermit
    friscofrankie's Avatar
    Join Date
    Jul 2005
    Last Online
    @
    Location
    Chiangmai, Thailand
    Posts
    7,526
    Quote Originally Posted by lom
    AC97
    Actually the HD (High Definition) sound cards have something different and I ain't gonna reboot to find out what it's called, no matter, it will have the word "sound" somewhere in the name

    Since it's Windoze every change will require a reboot, easy enough to check between boots.
    When the people fear their government, there is tyranny; when the government fears the people, there is liberty -- T. Jefferson


  23. #48
    Thailand Expat

    Join Date
    May 2007
    Last Online
    @
    Location
    Ratsima
    Posts
    3,717
    OK, I'm gonna install three drivers, VIA 4 in 1 Chipset Driver, VIA Chrome9 Display Driver and the SoundMax audio driver.

    Here's the strange thing though. I did a full new installation of Windows on top of the old one. I thought that would remove all the old files. But, for the VIA Chipset driver it says that the installed version is 5.1.0.250 and that the available version is 5.1.0.280. Where did the installed version come from? Same with the SoundMax driver. It says "Not Installed" but then it says that the installed version is 5.10.0.5010 and that the available version is 5.10.01.4151. How can there be an installed version when it has not been installed?

  24. #49
    Thailand Expat lom's Avatar
    Join Date
    Jan 2006
    Last Online
    @
    Location
    on my way
    Posts
    11,453
    Quote Originally Posted by buad hai
    Where did the installed version come from?
    The Windows install CD.
    Either provided by Microsoft, or included afterwards by the guy who built that install CD.


    Quote Originally Posted by buad hai
    It says "Not Installed" but then it says that the installed version is 5.10.0.5010 and that the available version is 5.10.01.4151. How can there be an installed version when it has not been installed?
    Dunno

  25. #50
    Thailand Expat

    Join Date
    May 2007
    Last Online
    @
    Location
    Ratsima
    Posts
    3,717
    OK, so I'll go ahead. At the very worst I can reinstall Windows, again....

Page 2 of 4 FirstFirst 1234 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •