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  1. #1
    Thailand Expat Ripley's Avatar
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    Ryan Airline Passenger " Mutiny" Quelled by Chocolate

    Police quell Ryanair mutiny with chocolate | Business | guardian.co.uk



    Police quell Ryanair mutiny with chocolate

    Police help passengers stuck in plane on Prestwick tarmac as Ryanair refuses to offer refreshments or let anyone leave


    Police brought water and chocolate supplies to passengers on a delayed Ryanair flight after staff refused to open refreshment trolleys. Photograph: Anne-Christine Polijoulat/AFP/Getty Images Police in Scotland had to buy emergency supplies of chocolate and water for a planeload of Ryanair passengers who were close to mutiny after spending four hours on the tarmac without any food and drink.
    Strathclyde police were called to the Ryanair flight at Prestwick airport in Ayrshire yesterday after the plane was held on the runway due to delays caused by an air traffic controllers strike in France.
    The flight, to Girona in Spain, had been due to leave at 2pm but by 6pm the flight's besieged crew called the police.
    The 168 passengers, many with children, became increasingly angry after the crew refused to open the refreshment trolleys, saying they were forbidden from doing so until the flight was in the air. Others wanted to get off the plane.
    Officers decided to buy Mars bars, Double Deckers and water at the force's expense and brought the supplies on board. The flight eventually left shortly before 8pm.
    A Strathclyde police spokeswoman said: "Officers attended at 6pm to assess the situation and assist cabin crew. Officers subsequently purchased water and chocolate for every passenger on board and took it to them.
    "Some of the passengers were slightly fraught after a delay in their flight departing. [Police] remained at the airport until after the plane had left."
    Ryanair said it was unable to allow the passengers to disembark.
    "Ryanair asked passengers to remain on board while awaiting take-off authorisation, to minimise passenger inconvenience and avoid a further delay or likely flight cancellation," a spokesman said.
    "Ryanair sincerely apologise to all affected passengers for this delay caused by French air traffic control strike action.
    "While the aircraft was on the ground passengers on board were allowed to use mobile phones and toilet facilities, and as per legal restrictions, the bars on board remained closed."
    Sarah Toom, one of the affected passengers, told BBC Scotland: "It was quite hectic in the aircraft earlier a lot of parents with young kids were getting quite upset and raising their voices because we weren't allowed off the aircraft to buy food and drink.
    "None was being brought on board and none was being offered by Ryanair staff, whom, I have to say, were doing their best."
    She said a loud cheer went up when the police brought supplies.

  2. #2
    Mid
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    Ryanair has got some to answer for ........................

  3. #3
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    I really find it hard to understand why anyone uses this airline, its true cattle class.
    By the time you have paid the extras,its not much cheaper and very inconvinient times.
    Four hours on the tarmac sounds like unlawful detainment.

  4. #4
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    Ryanair's charge for the restroom goes beyond the definition of "economy" and especially in the nanny state should be addressed by legislation requiring free toilets, then they've flatly refused to folllow EU laws for compensation of passengers during the volcano delays. Their head man (forget his name) seems almost manic and borderline insane in press interviews. Ryanair really is a strange situation that needs to be addressed by regulators.
    America enacted a law last year aimed at preventing people from being held for long periods of time on airliners, would not be surprised if the EU does the same.

  5. #5
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    Quote Originally Posted by Mid View Post
    Ryanair has got some to answer for ........................
    Like what? Why the French are c**ts?

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    Yeah well admittedly though if I lived in Europe and Ryanair flies me to Barcelona for EUR 30, I'd take them anyway.

    I am not sure why they pull stunts like this but I wouldn't be surprised if it was intentional. They _want_ to be known as the super stingy airline. It's part of the program. They want to be in the news too. So I imagine somebody called the boss and asked and the boss said "give 'em nothing. It will be all over the news, giving us millions worth of free advertising and if we lose some of these passengers as future customers who cares".

    Tight as a duck's ass is Ryanair's corporate identity. They never waver from that.

    If Singapore Airlines did something like this, they'd lose customers. If Ryanair does it, they gain. That's the difference.

  7. #7
    Mid
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    Quote Originally Posted by harrybarracuda
    Like what? Why the French are c**ts?
    lost me here , how do the French fit into the picture and anyhow the provincial folk are fine , same can not be said for Parisians unfortunately .

    As for Ryanair see BobR's post .

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    Ryanair, as i understand it, earns it money from delivery of passengers into an airport. It is paid by local developments agencies, chambers of commerce etc. They strive to find the balance between how little we can spend on passengers but still put 350,000 per year through Nice, for example. Passenger fairs are set by the need to deliver only, price per seat secondary.
    They dont give a flying Fu*k about customer service.

  9. #9
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    Sure hope the police can recover their expenditures, they may have save a mutiny on the airplane (another made for tv movie). I am surprised they even opened the doors while on the waiting line to allow entry, if they are following regulations so closely.

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