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  1. #1
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    Air NZ named Worlds best long haul

    Air New Zealand tops airline poll





    Air New Zealand has been named the world's best airline in a customer survey by UK consumer magazine Which?
    In the long-haul airlines category, New Zealand's national airline trumped 17 other carriers, with second and third-place going to Singapore Airlines and Emirates.
    The magazine said Air New Zealand got its top ratings for cleanliness and entertainment, closely followed by Singapore Airlines.
    Emirates was rated top for its checked-in baggage allowance, which is 30 kilograms.
    Head of Research, Rochelle Turner, said flying with a good-quality airline can make or break a holiday.
    "No one wants their trip abroad to start in a cramped or dirty plane," she said.
    "Our rigorous research shows that while the cost of flights is important to customers, it's things like friendly cabin staff and reasonable luggage allowances that leave a lasting impression."
    In the short-haul flight category, Swiss Airlines topped the satisfaction list for passengers, while the eight worst-rated carriers were all British, apart from the Irish airline Ryanair.
    There canít be good living where there is not good drinking

  2. #2
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    We invented flying don't you know!!

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    Ryanair among the worst? What a surprise, these are the idiots who charge for use of the restroom. That would leave a lasting impression and I am surprised it's legal in the UK. In many American states pay toilets are illegal and providing toilets is simply mandated as a condition of getting a business license or building permit. The great nanny states do not even provide toilets?

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    The report has to be taken with a few grains of salt. The route emphasized was most likely LHR- AKL, which means you stop off in either HKK or have to transit the nightmare that is LAX. That flight features the comfy lie flat beds in business and a bit more leg room in steerage, along with a respectable premium economy seat. 1st class is long gone. However, it's not an airline that you take unless you are going to New Zealand or the pacific islands. I'm a regular on EVA and what I'd give for a seat that you get on NZ, let alone the better selection of booze and food. Not surprising though, it is a good airline, even if the 747 fleet is probably as old as some of Teak Door readers' girlfriends.
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  5. #5
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    More money to spend on SLC comforts as they are still drawing on the free spare parts lifted from Ansett Airlines 10 years on.
    I wonder how many people are still trying to redeem Ansett frequent flyer points from Air NZ?

    I'd walk or swim before I'd fly Air NZ

    ARSEHOLES!

  6. #6
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    Quote Originally Posted by zygote1 View Post
    The report has to be taken with a few grains of salt. The route emphasized was most likely LHR- AKL, which means you stop off in either HKK or have to transit the nightmare that is LAX. That flight features the comfy lie flat beds in business and a bit more leg room in steerage, along with a respectable premium economy seat. 1st class is long gone. However, it's not an airline that you take unless you are going to New Zealand or the pacific islands. I'm a regular on EVA and what I'd give for a seat that you get on NZ, let alone the better selection of booze and food. Not surprising though, it is a good airline, even if the 747 fleet is probably as old as some of Teak Door readers' girlfriends.
    Given the ranking comes from Which? Magazine (based in London) you're probably right - there are disproprtionate numbers of Kiwis living there, many of whom probably subscribe to Which? and so they're the ones who replied to the survey. When they travel long-haul it's to NZ naturally. Also, I don't believe the UK considers flights to America/Canada 'long-haul' - so where does that leave? Africa, Asia and Aus/NZ. Probably not many Asians or Africans subscribe to Which?

    Skytrax, the more comprehensive airlines ratings group, lists Air NZ as a good airline, but not five star -instead it is ranked with 27 other airlines as four star - alongside the likes of Air France, EVA, Qantas, Korean and -- wait for it -- Garuda).

    There are only six five star airlines, not surprisingly Singapore, Cathay - and a couple of surprises (to me) Asiana and Malaysia Airlines.
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    Thailand Expat AntRobertson's Avatar
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    Quote Originally Posted by Tom Sawyer
    there are disproprtionate numbers of Kiwis living there, many of whom probably subscribe to Which? and so they're the ones who replied to the survey
    Yeah that's right, it's a concerted campaign and conspiracy by Kiwi expats in London. The Truth is Out There!
    Quote Originally Posted by Tom Sawyer
    There are only six five star airlines, not surprisingly Singapore, Cathay - and a couple of surprises (to me) Asiana and Malaysia Airlines
    Singapore's shit. Complete and utter shit.

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    Quote Originally Posted by phunphin View Post
    We invented flying don't you know!!
    You mean Sir George Cayley. Not really a NZer, more a Brit I'd say since he died way back in the 1850's and was more like a Colonial aristocrat - I doubt the British in India thought of themselves as "Indian".
    From Wikipedia:

    The British Parliament passed the New Zealand Constitution Act 1852 to grant the colony's settlers the right to self-governance, only 12 years (in 1853) after the founding of the colony. ... Dominion was formed in 1907.

    Also the Swedes and Americans would challenge the idea that Cayley "invented flight".

  9. #9
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    ^^

    WTF? Who said anything about a conspiracy? "Long Haul" from the UK means as I stated Africa, Asia or Aus/NZ - lots of Kiwis live in the UK and filled out the survey. Lots of Aussies and Nigerians live there too - Can't imagine too many of them praising Qantas or Air Nigeria, can you? So what does that leave? Not much. South African Airways? Air India? Kenya?

    In order to vote in this survey one would guess that you must have traveled "long Haul" - not just America/Canada - so as I said, the field is limited. Who lives in London and flies long-haul? Indians, Africans, Aussies and Kiwis. It's simple deduction and logic.

    Personally I think BA is okay - but a lot of Brits like to whinge about it, so it gets trashed..

  10. #10
    Thailand Expat AntRobertson's Avatar
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    Quote Originally Posted by Tom Sawyer
    You mean Sir George Cayley
    No, he means Richard Pearce.

  11. #11
    Thailand Expat AntRobertson's Avatar
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    Quote Originally Posted by Tom Sawyer
    ... lots of Kiwis live in the UK and filled out the survey...
    Really... How many?

  12. #12
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    Surely flight was invented by the Italians?

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    Quote Originally Posted by AntRobertson View Post
    Quote Originally Posted by Tom Sawyer
    ... lots of Kiwis live in the UK and filled out the survey...
    Really... How many?
    New Zealanders living in the UK: Nearly 58,000 (source BBC 2001 Census)

    http://news.bbc.co.uk/2/shared/spl/hi/uk/05/born_abroad/countries/html/new_zealand.stm

    Australians living in the UK: Slightly more than 106,000 (Source BBC 2001 Census)

    http://news.bbc.co.uk/2/shared/spl/hi/uk/05/born_abroad/countries/html/australia.stm

    Population of NZ in 2001: Around 4 million
    Population of Aus in 2001: Around 19 million

    Aussies outnumber Kiwis nearly five to one based on domestic populations, but only outnumber them 2-1 in the UK.

    Kiwis are therefore a disproportionately represented population of expats in the UK compared with Aussies - who would be liely to travel long haul - and almost certainly compared with any other Asian nationality of expats living in UK.

    Okay?

  14. #14
    Thailand Expat AntRobertson's Avatar
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    Quote Originally Posted by Tom Sawyer
    Okay?
    No. I wasn't asking for the number of Kiwis living in the UK. And certainly not from 9yr old stats.

    You said 'lots of Kiwis filled out the survey'. So how many?

  15. #15
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    I said

    there are disproprtionate numbers of Kiwis living there, many of whom probably subscribe to Which? and so they're the ones who replied to the survey

    Common parlance - get over it.

  16. #16
    Thailand Expat AntRobertson's Avatar
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    Actually this is what you said:
    Quote Originally Posted by Tom Sawyer
    there are disproprtionate numbers of Kiwis living there, many of whom probably subscribe to Which? and so they're the ones who replied to the survey
    Quote Originally Posted by Tom Sawyer
    lots of Kiwis live in the UK and filled out the survey
    Is making statements of fact about something you don't actually know "common parlance"?

  17. #17
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    many of whom probably subscribe to Which?
    what ???

  18. #18
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    Quote Originally Posted by Tom Sawyer View Post

    Personally I think BA is okay - but a lot of Brits like to whinge about it, so it gets trashed..
    They like to whinge about anything. The term whinging pom exists for a reason you know.

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    ryanair donīt charge for toilets by the way ,tho they do charge for just about every thing else.we hate em but they shift the most people in the uk,if not europe.

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    Quote Originally Posted by Khun Custard View Post
    I'd walk or swim before I'd fly Air NZ

    ARSEHOLES!
    Agree. On a flight from Fidji to Rarotonga the stewardess spilled a glass of red wine over me. Air NZ refused to pay for the laundry.

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    vs




    as bad as each other I think...

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    Quote Originally Posted by BosseO View Post
    Quote Originally Posted by Khun Custard View Post
    I'd walk or swim before I'd fly Air NZ

    ARSEHOLES!
    Agree. On a flight from Fidji to Rarotonga the stewardess spilled a glass of red wine over me. Air NZ refused to pay for the laundry.
    $10 so what.

  23. #23
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    Air New Zealand????? Your having a laugh aren,t you. I flew with them once from Hong Kong to LHR. This was under pressure as Cathay Pacific had overbooked once again in Business Class, I spoke to my boss and he informed me to tell Cathay that we as a company would be closing the contract for their services forthwith.

    Cathay a 5 star airline never in a million years...
    Anyway to move on the flight to London with ANZ was uneventful, seating in B/C was ok although no lie flat beds on their 747-400,s at that time.

    Airlines are like breakfast cereal, some you like and some you don,t...

    Best for me is Emirates Airlines, as I get a free stop because of my air miles and the A380 Business Class/First Class service is the best in the air, which includes showers prior to arrival and an Open Bar in Business and First Class that can be used at your leisure.
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  24. #24
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    Quote Originally Posted by Sir Wilson View Post
    Quote Originally Posted by BosseO View Post
    Quote Originally Posted by Khun Custard View Post
    I'd walk or swim before I'd fly Air NZ

    ARSEHOLES!
    Agree. On a flight from Fidji to Rarotonga the stewardess spilled a glass of red wine over me. Air NZ refused to pay for the laundry.
    $10 so what.
    Has nothing to do with the money. 'If you break it you fix it'.

  25. #25
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    Quote Originally Posted by BosseO View Post
    Quote Originally Posted by Sir Wilson View Post
    Quote Originally Posted by BosseO View Post
    Quote Originally Posted by Khun Custard View Post
    I'd walk or swim before I'd fly Air NZ

    ARSEHOLES!
    Agree. On a flight from Fidji to Rarotonga the stewardess spilled a glass of red wine over me. Air NZ refused to pay for the laundry.
    $10 so what.
    Has nothing to do with the money. 'If you break it you fix it'.
    I had a similar experience with Thai Airways to Dubai when the flight attendant spilt coffee on my shirt, they refused to accept the fact that when someone spills liquid of any form on your clothes, that you will normally require it to be dry-cleaned.

    As this was a codeshare flight with Emirates I took this up with them, they immediately told me to go and buy from one of the boutiques in departures and take the bill back to them, they would then take the matter up with Thai Airways.

    A very good solution to a annoying problem with Thai non efficiency.

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