Results 1 to 3 of 3
  1. #1
    Thailand Expat
    crippen's Avatar
    Join Date
    Apr 2009
    Last Online
    Today @ 07:44 AM

    Smile and don't be killjoys.

    Smile and don't be killjoys: Force sends 500 officers on charm offensive course
    Last updated at 2:45 PM on 27th August 2009

    Police chiefs sent 550 officers on a 'positive thinking' course encouraging them to smile and tell revellers to 'have a good time'.

    Almost a quarter of Leicestershire's 2,300 officers were sent on a one day 'confidence training' workshop to learn 'cutting edge management techniques' - costing tens of thousands of pounds.

    The course encouraged PCs and sergeants to avoid phrases like 'We don't want any trouble' when dealing with the public, and instead told them to focus on 'positive' statements.

    Trainers told officers, who took turns to sit the course earlier this month, that 'starting off on a negative' is a 'no no' and that they should 'smile' and tell revellers to 'have a good time'.

    Part of the 'positive training' was to ensure that they do not come across as 'too stern' or 'killjoys' when dealing with the public.

    Frontline officers were told to 'encourage the public to do what they actually want them to do' with 'positive and encouraging' phrases, according to the respected industry magazine.

    Positive phrases suggested on the course included: 'Have a good time please' and 'Keep the noise down and we will all be happy'.

    Officers were told not to use 'negative phrases' like 'What's going on here then?', 'We don't want any trouble', 'Get yourself home', 'You've had too many' and 'Come over here for a quiet chat' when speaking to the public.

    'Plastic police' sent to pick up litter... while crime continues to rise
    The course is intended to help the force hit the Government's public confidence target of 60 per cent by 2012.

    One officer, who attended the course, said: 'Everybody thought the training was about building officers' confidence, but it was actually about building the public's confidence in the police.

    'One aspect of it is about lowering the public's expectation about what they should expect of the police so when we exceed it, the public are surprised and pleased.

    'I think it is very unethical.'

    The police charm offensive


    ● Smile

    ● Tell revellers to 'have a good time!'

    ● Encourage them to do what they actually want to do

    ● Use positive and encouraging phrases



    ● Start off on a negative

    ● Say: 'what's going on here then?'

    ● Say: 'We don't want any trouble'

    ● Say: 'Get yourself home!'

    ● You've had too many


    Dave Grenz, chairman of Leicestershire Police Federation, slammed the course.

    He said: 'I do not think officers on the street need to be told to try to increase public confidence because most of them do that anyway.

    'Most officers try to be as professional as they can doing a difficult job under difficult circumstances. I think these are just management tactics.'

    Another officer said: 'It it totally ridiculous. The public will think we've lost our marbles if we start smiling at them all the time and tell them to have a good night out - which is what they want us to do.

    'We aren't here to make people happy, we're here to make sure people are safe and if that means speaking negatively to some people then that's what we should do.

    'It's worked for the last 180-odd years so why change it now?

    A spokesman for the force said: 'This is an unfortunate misunderstanding.

    'It is about officers being clear that we can deliver on what they promise. We provide this kind of training to our officers because we believe it is important to provide the public with an excellent service.'

    Supt Chris Rollings, director of service excellence at the force, said: 'We are providing our officers with cutting edge management techniques to get the best outcomes out of potentially negative situations.'
    view-source:w . .

  2. #2
    Thailand Expat

    Join Date
    Feb 2009
    Last Online
    15-10-2016 @ 10:22 PM

    ● Smile

    ● Tell revellers to 'have a good time!'

    ● Encourage them to do what they actually want to do

    ● Use positive and encouraging phrases
    Wot, no Allah Akhbar (or somesuch)??

  3. #3
    Thailand Expat
    Join Date
    Jan 2006
    Last Online
    sounds like an excellent use of taxpayers money...not

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts