Injured lady blasts Jetstar for making her PAY for a pillow to support her leg

[Hans Mann]

TV reporter who snapped her Achilles tendon in Thailand blasts Jetstar for making her PAY for a pillow to keep her leg elevated after refusing to give her a business class seat

A TV reporter who snapped her Achilles tendon in Thailand has blasted Jetstar for allegedly making her pay for a pillow to keep her leg elevated after ‘refusing’ to upgrade her to business class.

Jodi Lee said she was ‘appalled’ at the airline after she was allegedly forced to wait alone on the plane for an hour after landing in Sydney and then hop down a flight of stairs in the rain.

The WIN News journalist, who has previously worked at 7News, was shocked that there was no wheelchair waiting and said when one finally arrived she was ‘abandoned’ at baggage claim.

She posted a picture of her injured leg on Facebook along with a complaint to Jetstar, saying: ‘I am appalled at your blatant disregard for customer service.’

‘I understand you are a budget airline but surely concessions can be made for passengers clearly suffering injury or illness.’

She claimed that staff at the call centre, check in counter and on board the plane all refused to upgrade her seat ‘due to policy’ after she injured her ankle while on holiday in Phuket.

‘This is despite four vacant seats in business class and a letter from doctors in Thailand and a surgeon in Sydney advising I keep my leg raised on the flight home,’ she said.

‘I was forced to still pay for a pillow and blanket.’

But Jetstar has claimed that the airline assigned her an empty row, so that she would have a seat with more legroom.

The airline also claimed that Ms Lee did not have to pay for an extra pillow or blanket.

Ms Lee said that on arrival in Sydney, there was no lift to help her safely disembark from the plane onto the tarmac.

‘I was forced to wait alone on the plane for an hour after landing then hop down a flight of stairs in the rain to a waiting bus.

‘There was no wheelchair waiting as had been arranged. When a wheelchair did arrive I was taken to baggage claim and abandoned, my travel partner forced to push two suitcases and my wheelchair through customs.’

A spokesman for Jetstar said the airline is ‘committed’ to providing a ‘safe and comfortable’ travel experience.

‘I can only imagine how uncomfortable travelling with a ruptured Achilles would be, and I was concerned to hear about your experience with us on your return flight,’ the spokesman said.

‘We’re committed to providing a travel experience that is safe and comfortable for all our customers, including those with specific needs. We take feedback such as this very seriously.’

Injured lady blasts Jetstar for making her PAY for a pillow to maintain her leg elevated | The Times

[Horatio Hornblower]

Did she offer to pay for the upgrade,or just expecting an upgrade.

[rebbu]

In other news 'Fool injures ankle, books cheapest, crappiest low budget airline demands more expensive seat, which is denied and is shocked at poor customer service'

[Davis Knowlton]

^Precisely.

[terry57]

Stories like this shit me no end.

Another tight arsed Muppet complaining about the service on a budget airline.

Pathetic.

Regards the Blanket and pillow, If the punter wants one they must pay so why should this bint be given one for free. ?

If she wanted a seat upgrade she must pay for that as well.

Normal stuff.

She also received a row of seats to her self so that's a good thing.

Stupid Bint.

[Looper]

Hard to believe The Times giving this column space. How does this qualify as news by even the furthest stretch of the imagination.


edit: just followed the link to The Times and it is The Westfield Times.

Hey Hans Mann, how can I set up an RSS feed to the Westfield Times so I don't miss any more of this stuff?

[Davis Knowlton]

"TV reporter" pretty much said it all.......

[Hans Mann]

No freebies on budget airlines. No use crying 'victim' here.

[Davis Knowlton]

No doubt horribly miffed that the airline failed to recognize that she was the star reader of teleprompter Roo News on WNZBumfuck, Australia.

[Hans Mann]

Jodi Lee - WIN News

[terry57]

^ ^

The good thing about us Australians is that we call out our own as fukin idiots if the situation demands it.

In this case most of us would be quite pleased if this Reporter broke her other Tendon falling down the planes staircase.

Don't worry mate, We laugh at shit like that.

[Cujo]

Is this worthy of a thread on TD?

[kingwilly]

Is this worthy of a thread on TD?

Apparently so.

[Davis Knowlton]

^^For those of us who once had the pain of being married to a white mistake, I think an occasional thread such as this reminds of the whining, self-important, entitled, smug bitches we left in the rear view mirror of life.

Much like the two posters on the back of the bathroom door in a Nana bar years ago. One had some white chick with her face screwed up like she was eating nettles, her hand out, and the caption "Where's my check?" The other showed a monster 400 lb white chick with the caption, "Lest We Forget".

[terry57]

^

Urm,

I like Thai girls as well Davis.

When I go back to Perth and visit friends who's wife has morphed into Godzilla it makes me vomit up large chunks of my " Subway ".

Fookin well scary that is.

Some of them will not escape either until parted by Death.

[james777]

< How very true!