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  1. #1
    loob lor geezer
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    Virgin Australia cabin crew told to stop calling passengers 'mate'

    Virgin Australia cabin crew have been warned not to call passengers “mate” and tone down their sexy image as part of the airline’s bid to move upmarket.

    The airline, founded in 2000 by Sir Richard Branson, has increased its proportion of business travellers in the past two years from 10 per cent to 18 per cent.

    By Jonathan Pearlman in Sydney

    2:57PM BST 23 Jul 2012

    Etiquette classes have been introduced, including wine appreciation and instruction on body language, designed to help Virgin compete with Qantas for business passengers.

    It will reportedly involve Virgin crew moving away from a cheeky, “sexualised” image of staff to a more upmarket approach.

    “They want us to get away from that ’sex’ look that’s been attached to the company,” a stewardess told News Limited newspapers.

    As part of the changes, business class lounges will be upgraded and a pool table in the Melbourne lounge will be replaced by a coffee bar.

    Cabin crew have been told not to fold their arms – because it appears defensive — and to only use the term “mate” if it has been specifically requested by frequent fliers on the airline’s database.

    “We are not creating clones and we are not creating straitjackets for people,” said Mark Hassell, from Virgin Australia. “We want to retain of the spirit that exists within Virgin service style and service behaviour but put it in a context that is equally relevant for business-purpose and corporate travellers.”

    Though Qantas has long dominated the corporate travel market in Australia, Virgin has recently begun to move away from its focus on holiday travellers and youth to compete for high-yield business travellers.
    The airline, founded in 2000 by Sir Richard Branson, has increased its proportion of business travellers in the past two years from 10 per cent to 18 per cent.
    But the business class war between the airlines has led to a 40 per cent drop in prices in the past year and a 20 per cent drop in the past month.
    The airline’s chief executive, John Borghetti, said at the weekend that Qantas has had limited domestic business competition for more than a decade since the demise of the large domestic carrier, Ansett.
    “We deliberately entered that market,” Mr Borghetti said. “We knew the fares were very high and we could bring competition at lower fares with better service. That’s exactly what we have done and I think you’ll find that the fares have dropped more than 20 per cent.”



    Virgin Australia cabin crew told to stop calling passengers 'mate' - Telegraph

  2. #2
    loob lor geezer
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    Mate was o.k. ... Not as bad as :

    ' Welcome aboard cobber '

  3. #3
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    If it's a short flight I don't care what they call me as long as they can do the service alright.

  4. #4
    Balls to Monty
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    Strange article. I thought this happened a few years ago. Not from anything I read but from 1st hand experience. It used to be a joke airline that I avoided due to the embarassing antics of the teenage cabin crew - cracking the same lame joke about the whistle being for attracting the opposite sex on every flight.

    Now the cabin crew are older and act pretty much like a regular airline which is much better experience for the passengers. Jetstar is now the airline to avoid IMO. Charges the same as Qantas and gives you fok all service or flexibility.

  5. #5
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    Doesn't charge the same as Qantas - they are a Low Cost airline and you get what you pay for.

    Cheap until you start paying for baggage, leg room, food, drinks, wanting to fly one nanosecond either side of what you booked, etc.

  6. #6
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    B..but it's Thai, err I mean Aussie culture..!

  7. #7
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    When a male Quntas staff calls you mate, time to get worried!

  8. #8
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    Quote Originally Posted by Looper
    Jetstar is now the airline to avoid IMO.
    Totally agree, I did Tullamarine to Bangers once but never again. Shit service and shit all over the toilets at the end of the flight, also arriving without my luggage. Hope they crash n burn.

  9. #9
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    "They want us to get away from that 'sex' look that’s been attached to the company," a stewardess told News Limited newspapers.
    Mate as a verb has sexual connotation. Perhaps they should also reconsider the name of the airline.

  10. #10
    I don't know barbaro's Avatar
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    Quote Originally Posted by harrybarracuda View Post
    If it's a short flight I don't care what they call me as long as they can do the service alright.
    Feel the same way.

    Even if it's a long flight.

  11. #11
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    I was on a BA flight once, up the front, and the cabin senior started asking me "Where have you been sir", "What have you been doing sir".

    I interrupted her and diplomatically managed to extract from her that HQ had issued a set of dumb fucking questions with which to pester people, presumably by someone who'd never flown business in his life or some sad loser who everyone ignored, and who thought it was a "good idea". Morons.

    A little joke about it and she was off the hook. The service could not have been better. The only time I want to interact with the trolley dolleys is when they are feeding or watering me, or perhaps in the hotel during a stopover.


  12. #12
    I am in Jail
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    They should stick to the Southwest Airlines business model; which is to keep fares low, serve peanuts and have a little fun along the way.
    How quickly the tight ass yockel managment forget what attributed thier success in the first place. It isn't rocket science.

  13. #13
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    Yeah, this sounds great to knock the humility and friendliness out of human contact.
    The airline staff will know from their training not to be rude or intimitating, this is a joke.
    If an air steward/stewardess called me mate i would feel more relaxed and ready to fly.
    This fucking PC bollox is getting out of control.

  14. #14
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    This politically correct crap does not sound like Branson. What is happening?

    When I go Aus it is either Quantas or Tiger with stopover at Changi which is not too bad. But now Air Asia does Melbourne as well.

    I like Air Asia for the extremely sexy hostesses, like when they bend over.. oops not politically correct. fok

  15. #15
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    I flew out from the UK to Hong Kong first time with Cathay Pacific business class, seven months ago and was appalled at the seating arrangements. The layout was fish bone style at an angle & it was like a bloody coffin!

    Next Friday I fly Air New Guinea, Port Moresby to Singapore, but this time taking the final leg back to Heathrow by Singapore Airlines. I’m told they are really good, but have never flown with them before. Any feedback?

  16. #16
    I am in Jail

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    Cathay Pacific is good, sorry if you had bad experience. But you could sleep fine in a coffin?

    Sing Air is very good as well - both are, just my experience.

  17. #17
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    Thanks for the feedback, but even the bloody coffin was too small for my 6ft 4in frame!

  18. #18
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    Quote Originally Posted by MANICHAEAN View Post

    Next Friday I fly Air New Guinea, Port Moresby to Singapore, but this time taking the final leg back to Heathrow by Singapore Airlines. I’m told they are really good, but have never flown with them before. Any feedback?
    SQ are one of the best IMO.

    Air New Guinea....now that's an airline that I would want nothing to do with....

  19. #19
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    You could have done BA. While it still exists - BA does profit and is very good, but with that spanish thing eating all the profit for the next hundred years. Euro crisis. Who the fc agreed to that merger? BA was just fine before some wankr spanish crap added, which now drags BA down.

  20. #20
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    When we go to Thailand, we have aways used Thai-air, l never thought l would say this, but the last few times, the planes were out dated old buses, had no personal TV, even no vidio at all, limited raidio, hard over used seats..
    Next time we will....NOT.... be going with Thai, we will be useing a different air-line, as to who that will be im'e unsure..

  21. #21
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    I used to fly BA a lot but over the years the stewardesses seem more frumpy, (mind you the uniform does not help), & the stewards seem to be too neat, (possibly gay).

  22. #22
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    It is the labour union thing... in Europe, US or Australia they can not change personnel any more. Then, sometimes you will end up with nasty nazi who does not give you a time of day even in business class.

  23. #23
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    Now they're in the news again

    Virgin defends policy of separating men from children
    Date
    August 10, 2012 - 10:14AM
    545 reading nowComments 294 VoteRead later

    Bridie Jabour
    brisbanetimes.com.au reporter
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    Virgin Australia has been accused of treating male passengers like paedophiles after it asked a man to switch seats because he was seated next to two unaccompanied minors.
    Virgin Australia has been accused of treating male passengers like paedophiles after it made a man swap seats because he was beside two unaccompanied minors.

    The company has defended the policy as in the interests of children.

    It strips away all the good that any male does regardless of his standing in society, his profession or his moral attitudes

    Sydney fireman Johnny McGirr, 33, said he was flying home from Brisbane in April when he took his seat next to two boys he estimated to be between 8 and 10 years old.

    He was assigned the window seat but sat in the aisle seat so the two boys could look out the window.

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    However, a flight attendant approached him just as passengers were asked to put on their seatbelts, asking him to move.

    Mr McGirr said when he asked why, he was told, "Well you can't sit next to two unaccompanied minors."

    "She said it was the policy and I said, 'Well, that's pretty sexist and discriminatory. You can't just say becauseI'm a man I can't sit there,' and she just apologised and said that was the policy.

    "By this stage everyone around me had started looking."

    Mr McGirr said the attendant then asked a fellow female passenger, "Can you please sit in this seat because he is not allowed to sit next to minors."

    "After that I got really embarrassed because she didn't even explain. I just got up and shook my head a little, trying to get some dignity out of the situation," he said.

    "And that was it, I pretty much sat through the flight getting angrier."

    Mr McGirr pointed out that he works as a fireman in Newtown in Sydney and was trusted in his job to look out for the welfare of children.

    "(The attitude of the airline) is 'we respect you but as soon as you board a Virgin airline you are a potential paedophile', and that strips away all the good that any male does regardless of his standing in society, his profession or his moral attitudes," he said.

    A spokeswoman for Virgin Australia confirmed the policy and said while they didn't want to offend male passengers, their priority was the safety of children.

    "In our experience, most guests thoroughly understand that the welfare of the child is our priority," she said.

    The spokeswoman said staff usually tried to keep the seat empty but when that was not possible a woman was seated next to the child.

    "Virgin Australia takes the safety of all guests very seriously and in the case of unaccompanied minors, we take additional steps to ensure their flight is safe and trouble free in every respect."

    Mr McGirr, who wrote to Virgin to complain, said the policy was flawed.

    "(It's) blatant discrimination that just because I'm a male I can't sit there," he said.

    "...they apologised that it happened on the flight and said it shouldn't have happened then but my issue is not with the mistakes made there, my issue is with the policy in general.

    "The majority of sexual assaults are (also) committed by men, does that mean that we can't sit next to women? Should we just have a seat by ourselves and that way women and children will be protected?"

    Mr McGirr said he understood the children were vulnerable when not with an adult but fears about crimes committed by a small minority of people should not rule society.

    Mr McGirr said Virgin should either allocate a chaperone for children to sit with them for the entire flight, have staff do regular checks on the children to see if they were all right or ask parents to purchase the seat that is vacant so it is always left empty.

    Among other Australian airlines, budget carriers Jetstar and Tiger Airways do not accept unaccompanied minors on their flights, though the two airlines have different definitions of what constitutes a minor. Qantas has been contacted for comment on its unaccompanied minor policy.



    Read more: Virgin Australia | Man Asked To Move Due to Paedophile Fears

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