I will try to make this as brief as possible.
So Wife is in our FL home , I am in NY in preparation to coming to Thailand a few months ago she flies from FL to NYC with United. She was charged extra to check in a bag, and extra to pick a seat, then they boarded on time but were delayed 40 min waiting for an other delayed flight.
Ok these things happen
Then we purchase two tickets from NYC to BKK, I request an aisle seat cause I like to get up often, much to our surprise i was assigned a window seat and my wife the middle, seats were very tight,the food sucked, and the crew looked like they were not very happy to be there. we were not happy but we managed.
connecting flight in Japan Ok and arrived to Thailand.
Returned flight to US they got the sitting right, Aisle seat for me and middle seat for wife. Window seat occupied by a morbidly obese person spilling over his seat in to the middle seat. Plane full United cant make adjustments. I seat in the middle cause I don't want wife dealing with obese person 16 hr trip from hell.
Wife spends a couple of weeks in NYC and wants to go back to FL , I search for airfare for her and the only thing I can find at the hours and airport desired is United again! Wife dont want to fly with them again but I talke he in to it, it is a direct flight, only a couple of hours , how can they screw it up?
Arrive at newark airport , look at signs for United air terminal, sign says terminal C. so we go there. wife goes to check in and I leave. On my way home I get a call from wife that she is at the wrong terminal , she can check in there but needs to go to terminal A for her pane, so back to airport I go to drive her to terminal A .
I leave her at terminal A ans start driving home. on my way home I get call from wife, her flight is delayed Two hours . I call our daughter who was picking her up from the airport informing her of the late arrival.
What can we do at this point? I arrive home and go to bed as I need to get up early next day and go to work. An hour later I get call from wife, Flight has being canceled, all early flight early next day are full, they want to put her up at hotel for 24 hrs.
Unexceptable!! cancel the ticket , refund the fee, and we will get a flight with another airline. I drive back to airport (1 hr drive) to pick her up. she is informed that her checked in bag will not be available for a couple of hours, Would we like to wait or they can deliver it next day, very late , we don't want to wait, please deliver her bag to our NY home.
Next day, No bag delivered, we decide to wait another day, next day No bag delivered so we call United. we are forwarded to Baggage department, fellow with very heavy Indian accent answer, checks, apologises profusely and says that he will make sure we get her bag next day.
next day, NO BAG. call United, back to India, fellow with heavy indian accent apologises profusely and says he will check. he checks and says bag is in Florida!!! WHAT!!! ok can you deliver bag to our FL home and we give him FL address . No problem it will be done tomorrow.
next day no bag at FL home. call back to United. back to India, many apologies, but bag is being send back to NY. WHAT!!!
Her flight was canceled on Tuesday, it is now Saturday Morning and I call United again , Indian girl says bag is at Newark airport and would we like it delivered . NOT ON YOUR LIFE. we are coming to pick it up so we drive back to airport, we go to baggage claim office,
Bag is not there !!! it is still on a plane and would we like to wait for a couple of hours or it can be delivered.
At Least we are talking to an American person, who seems to know what goes on . We dont want to waste the rest of my saturday waiting for bag so we opt for delivery again.
three PM message from delivery man. "bag is in truck, will be delivered by 9pm the latest.
10 PM NO BAG!!, we go to sleep. 1:30 am telephone rings , "bag is here"
GRRRRRRRR.
Will not fly with United again for free!!!