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  1. #1
    bkkandrew
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    How to best sum up Thai attitudes in an experience

    A brief, yet indicative comment from a supplier a couple of days ago got me thinking; what experience sums up this lot?

    For me, I was simply in a regular meeting, when I sardonically made the comment that I had waited some 4-months for a particular product, that is sold with another two products already delivered to me in the UK. I pointed out (yet again) that I was sitting on Bxxxx worth of product that was useless without the third, a batch of which had been rejected as defective.

    The Thai (throwaway) comment?

    'Well if you just handed over the stock items with the duff one, you could get your money'...

    To which I said that would be pointless, as the customer would complain, send the shipment back and a loss of confidence would occur.

    'No plombem', 'you have money aleeeeedy' 'and can change product no.3 when fix ploblem'.

    Needless to say I rejected the idea and lectured on the differences between Thai and Western standards. Which, no doubt, got filed in the round filing cabinet...

  2. #2
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    unreal.

  3. #3
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    Quote Originally Posted by bkkandrew View Post
    A brief, yet indicative comment from a supplier a couple of days ago got me thinking; what experience sums up this lot?

    For me, I was simply in a regular meeting, when I sardonically made the comment that I had waited some 4-months for a particular product, that is sold with another two products already delivered to me in the UK. I pointed out (yet again) that I was sitting on Bxxxx worth of product that was useless without the third, a batch of which had been rejected as defective.

    The Thai (throwaway) comment?

    'Well if you just handed over the stock items with the duff one, you could get your money'...

    To which I said that would be pointless, as the customer would complain, send the shipment back and a loss of confidence would occur.

    'No plombem', 'you have money aleeeeedy' 'and can change product no.3 when fix ploblem'.

    Needless to say I rejected the idea and lectured on the differences between Thai and Western standards. Which, no doubt, got filed in the round filing cabinet...
    Unfortunately, "par" for the course. Not to unlike other not yet first world countries. Recall back in the early and later 50's when "made in Japan" was a joke? Thing is, Japan picked up on the need for quality made items and instituted strick manufacturing processes and specifications. It was a no fault mentality that eventually arose. Having the Thai's, like so many other countries, make a change in the way do business and think requires a major change and that can only be done with a bombardment of adds to the general public and improvement in the teaching process there by elevating the awareness needed to make imprevements.
    "Don't Sweat the Small Stuff....and it is all small stuff"

  4. #4
    ding ding ding
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    Myopic mongoliods

  5. #5
    R.I.P.
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    Quote Originally Posted by SEA Traveler View Post
    Quote Originally Posted by bkkandrew View Post
    A brief, yet indicative comment from a supplier a couple of days ago got me thinking; what experience sums up this lot?

    For me, I was simply in a regular meeting, when I sardonically made the comment that I had waited some 4-months for a particular product, that is sold with another two products already delivered to me in the UK. I pointed out (yet again) that I was sitting on Bxxxx worth of product that was useless without the third, a batch of which had been rejected as defective.

    The Thai (throwaway) comment?

    'Well if you just handed over the stock items with the duff one, you could get your money'...

    To which I said that would be pointless, as the customer would complain, send the shipment back and a loss of confidence would occur.

    'No plombem', 'you have money aleeeeedy' 'and can change product no.3 when fix ploblem'.

    Needless to say I rejected the idea and lectured on the differences between Thai and Western standards. Which, no doubt, got filed in the round filing cabinet...
    Unfortunately, "par" for the course. Not to unlike other not yet first world countries. Recall back in the early and later 50's when "made in Japan" was a joke? Thing is, Japan picked up on the need for quality made items and instituted strick manufacturing processes and specifications. It was a no fault mentality that eventually arose. Having the Thai's, like so many other countries, make a change in the way do business and think requires a major change and that can only be done with a bombardment of adds to the general public and improvement in the teaching process there by elevating the awareness needed to make imprevements.
    Didn't Korea manage it as well, quite recently too, by making high quality a matter of national pride?
    The Above Post May Contain Strong Language, Flashing Lights, or Violent Scenes.

  6. #6
    bkkandrew
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    ^Whereas rip-them-off is a source of Thai national pride........

  7. #7
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    [/quote] Didn't Korea manage it as well, quite recently too, by making high quality a matter of national pride?[/quote]

    In the case or Kor, I'd say that their improvements have been in a few industries but not necessarily accross the industrial board and certainly not in the same vain as in Japan.

    Or is it that I have lived in Kor for toooo long and have a similar cynical attitude toward their mind set as what a lot of Thai expats have toward the Thai mindset?

    Nope, the Kors are not even in the same league as their island neighbors.

  8. #8
    Thailand Expat Texpat's Avatar
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    Japanese are efficient to a fault. But being an anal retentive sort, I personally love it. My ex-sister-in-law's husband worked for JVC in Tokyo, He once recieved a several-thousand-dollar bonus for suggesting the trash bin in his office be moved to a different corner of the office to harmonize with office traffic.

    A Thai manager would scoff and likely withhold wages for dreaming up such silly shit.

    Thais have centuries of tightass Chinese work ethic to overcome before they reach the minor leagues.

  9. #9
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    Quote Originally Posted by Texpat
    He once recieved a several-thousand-dollar bonus for suggesting the trash bin in his office be moved to a different corner of the office to harmonize with office traffic.
    Why would he even bother suggesting it, why didn't he just move it himself?

    I remember when the rubbish men here decided my place was worthy of a dustbin outside it, we got about 20 families living in the 20 buildings here and they left a big fok off dustbin outside my place, I dragged that thing across the road and left it there, the foking lazy cnut neighbours who were to foking lazy to drag their trash across the road decided to bring it back, I caught erm, as they were about to leave it outside my place, they own a restaurant, I told the lazy cnuts to stick it outside their restaurant if they were too foking lazy to cross the road, they realised having an open communal trashbin outside their restaurant wasn't a good idea and put it back again across the road.

  10. #10
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    The Thai attitude described so far is about 'not worry' if things are not perfect. Their history has denied them much perfection. If they made an issue out of it LOS would be as stressed out as the West.

    I sum up Thai attitude not in an experience but in a phrase I read somewhere:

    'A smile for every emotion'

  11. #11
    bkkmadness
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    This is as someone said par for the course.

    Experience will soon tell you that you don't ship the first and second batches without the necessary third, then you can't have this problem again.

    And you need to look for a couple of back up suppliers.

  12. #12
    bkkandrew
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    Quote Originally Posted by bkkmadness View Post
    This is as someone said par for the course.

    Experience will soon tell you that you don't ship the first and second batches without the necessary third, then you can't have this problem again.

    And you need to look for a couple of back up suppliers.
    Oh yes, I know this. Trouble was I took the decision to ship to fill a shipping unit, as the sum involved was not great. Never mind, I'll have it by this time next year...

  13. #13
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    Quote Originally Posted by SEA Traveler View Post
    Quote Originally Posted by bkkandrew View Post
    A brief, yet indicative comment from a supplier a couple of days ago got me thinking; what experience sums up this lot?

    For me, I was simply in a regular meeting, when I sardonically made the comment that I had waited some 4-months for a particular product, that is sold with another two products already delivered to me in the UK. I pointed out (yet again) that I was sitting on Bxxxx worth of product that was useless without the third, a batch of which had been rejected as defective.

    The Thai (throwaway) comment?

    'Well if you just handed over the stock items with the duff one, you could get your money'...

    To which I said that would be pointless, as the customer would complain, send the shipment back and a loss of confidence would occur.

    'No plombem', 'you have money aleeeeedy' 'and can change product no.3 when fix ploblem'.

    Needless to say I rejected the idea and lectured on the differences between Thai and Western standards. Which, no doubt, got filed in the round filing cabinet...
    Unfortunately, "par" for the course. Not to unlike other not yet first world countries.
    Absolutely. Nokia is a good example. I know of one particular model where 10% came of the production line faulty. They knew of the problem but decided to let the customer sort out the ones with defects as they were selling very succesfully anyway.

  14. #14
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    In the case or Kor, I'd say that their improvements have been in a few industries but not necessarily accross the industrial board and certainly not in the same vain as in Japan.

    Or is it that I have lived in Kor for toooo long and have a similar cynical attitude toward their mind set as what a lot of Thai expats have toward the Thai mindset?

    Nope, the Kors are not even in the same league as their island neighbors.

    This is true - Koreans are not even close to being as efficient as the Japanese. How did Koreans get their country out of the dark ages? Well, they made improvements on existing products, and sold them for a hell of a lot more than they were actually worth. But that's all they do --- make improvements. If you look at Korean history you won't find any Korean inventions or industrial revelations (despite what their national pride may claim).

    Another thing that the Koreans do is they export everything but import almost nothing. They want Koreans to buy Korean products, and if they don't, it's gonna cost them. For example, the only cars you can buy in Korea are Korean. They charge about 20k for them (way too high compared to the price in the US). If you want to import a Honda, well, you can expect to pay around $13,000 for the tariff plus the cost of the car.
    "Fuck off. And take your stupid cult with you."

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  15. #15
    I am in Jail
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    How many US and European companies do the same when they sell their crap made in China to their consumers ?

    The Thai are more annoying because they are third world and do it out of laziness rather than greed,

    Greed is always rewarded, laziness is not

  16. #16
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    Another thing that major Korean companies do is sell at a loss just to get the contract. I understand the concept of 'loss-leaders' but to do this with every contract if necessary is simply dumb were it not for the fact that the Korean government is happy to bail them out of trouble.

  17. #17
    សុខសប្បាយ
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    I received a post pay sim card from True completely out of the blue a few days ago. I had never ordered the thing but I thought I could use it as the instructions indicated it could be enabled for global roaming. I use two different phones and two different sims at the moment for such a purpose.

    I called True mobile helpcenter to confirm and the lady told me I had to pop into the True store and they would enable the service.

    I went to the shop this afternoon and the counter assistant said this sim could not be used for global roaming, despite it being clearly indicated in both English and Thai in the instructions, and contradictory to the True helpcenter.

    I thanked the lady, made my excuses and left.
    Mortals you defy the Gods, I sentence you to travel among unknown stars, until you find the Kingdom of Hades, your bodies will stay as lifeless as stone.

  18. #18
    bkkmadness
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    You should know by now that you often have to go through 2-3 Thais before you get the right info at these places Tud.

  19. #19
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    yeah even I know that...sheesh.

    Where to get a round filing cabinet ?

  20. #20
    Being chased by sloths DJ Pat's Avatar
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    Quote Originally Posted by dirtydog View Post

    I remember when the rubbish men here decided my place was worthy of a dustbin outside it, we got about 20 families living in the 20 buildings here and they left a big fok off dustbin outside my place, I dragged that thing across the road and left it there, the foking lazy cnut neighbours who were to foking lazy to drag their trash across the road decided to bring it back, I caught erm, as they were about to leave it outside my place, they own a restaurant, I told the lazy cnuts to stick it outside their restaurant if they were too foking lazy to cross the road, they realised having an open communal trashbin outside their restaurant wasn't a good idea and put it back again across the road.
    Speaking of which, do they revel in going through the trash bins contents and separating all the plastic, metal etc so they can get money for the crap by the kilo?

    Bet they do.

    F**king monkey peasants.

  21. #21
    On a walkabout
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    When I first come to Thailand I worked part time acting as an engineering consultant for a German trading company. Part of my respoinsibilities was suporting the sales team.
    After witnessing many negotiations I learn't very quickly that Yes, Krap, Ka had many different meanings.

    Yes: we want to buy your product. Yes me don't want to buy your product, Yes we are thinking about buying your product, Yes I will say yes as long as you keep on telling me all about your technology and I can copy it and Yes I will say yes because I have no other answer and hope you go home and never come back.

    Seen many a salesperson go back to Germany informing the head office that the deal is done. Needles to say most sales never eventuated.

    Thais generally hate confrontation and will smile and say anything to avoid a confrontation. Their very famous face thing and very frustrating.

    Learn their muliple meanings for the word yes and you will do just fine here.

  22. #22
    Being chased by sloths DJ Pat's Avatar
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    Quote Originally Posted by EmperorTud View Post

    I went to the shop this afternoon and the counter assistant said this sim could not be used for global roaming, despite it being clearly indicated in both English and Thai in the instructions, and contradictory to the True helpcenter.

    I thanked the lady, made my excuses and left.

    Must have pissed you right off I reckon.

  23. #23
    The Dentist English Noodles's Avatar
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    Quote Originally Posted by bkkandrew
    I rejected the idea and lectured on the differences between Thai and Western standards.
    Try talking to people instead of lecturing them.

  24. #24
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    The Thai (throwaway) comment?

    'Well if you just handed over the stock items with the duff one, you could get your money'...

    To which I said that would be pointless, as the customer would complain, send the shipment back and a loss of confidence would occur.

    'No plombem', 'you have money aleeeeedy' 'and can change product no.3 when fix ploblem'.
    Avoid the problem now, put off til later (ie. forget about it, and probably never deal with it when it comes back).

    Fairly standard Thai behaviour regardless of situation. I feel for guys doing real business here.

  25. #25
    The Dentist English Noodles's Avatar
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    Quote Originally Posted by Chairman Mao
    I feel for guys doing real business here.
    Why? If you know what your doing and understand how things work here it realy is not as difficult as some people would have you believe. You will find that the failings of most foreign business people here in Thailand is down to their own lack of ability to adapt, or they have simply not done the legwork before jumping in head first.


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