Phuket: Second small airline hit by red tape
Phuket: Second small airline hit by red tape
BANGKOK: Hundreds of people lured by cheap tickets offered by Thai Regional Airlines (TRA) have been left in limbo after the carrier’s launch of regular services last week was aborted because the airline did not have an operating licence.
Bangkok Post
Monday 7 January 2013, 02:24PM
The Office of the Consumer Protection Board (OCPB) and the Civil Aviation Department summoned TRA executives for a meeting on how to deal with a case that has reportedly affected more than 500 would-be passengers. The airline was orderdd to reimburse them all.
OCPB officials said they have not filed charges against the Thai-owned airline for deceiving consumers, as amicable solutions such as booking refunds or finding seats on other airlines could be forthcoming for affected passengers.
TRA has posted on its website that its services are “temporarily unavailable” until March 31, as its application for a licence to operate scheduled flights is still awaiting consideration by the Civil Aviation Department (CAD).
The airline said its launch of regular services, initially from Bangkok’s Suvarnabhumi airport to Chiang Mai, Phuket and Khon Kaen, will take place on April 1.
A senior CAD official said that TRA had jumped the gun by selling tickets long before it secured a licence.
Authorities need more time to consider TRA’s application, which was submitted in September, because issues including the airline’s safety and aircraft maintenance had cropped up, said the official.
TRA had hoped to get the permit early this month so that it could launch scheduled flights during the festive season.
Like other start-up airlines in Thailand, TRA was repeatedly warned by the department not to start selling tickets before the permit was granted – a practice that TRA executives have denied.
But TRA started to offer 5,000 one-way flights from Bangkok to Chiang Mai and Phuket for only B1,000 on its website as far back as October.
A recent case involving an alleged breach of contract between start-up Thai airline PC Air and passengers called into question the accountability of operators and whether carriers are properly regulated by authorities.
TRA executives could not be reached for comment, and there was no answer from the airline’s call centre or office.
The CAD said TRA has sought to change its licence from being an air taxi and charter airline using small aircraft to an operator of scheduled flights.
It signed a letter of intent with Amico Private Wealth Ltd, a London-based firm with a “financial intermediation” service, to make available two leased Airbus 320 narrow-body jets to kick off its scheduled operations.
TRA was granted an air taxi licence in January 2011 and operates two Piper PA-31-350 Navajo Chieftains, twin-engine propeller aircraft capable of carrying 8-10 people.
TRA has told the department it has raised its registered capital to B400 million, twice the minimum required.