The garage where I bought my present car is the furthest Toyota dealership from me on the island. I'd been cycling one day and when I went past this particular garage, saw they had a test drive model that I was interested in. The staff were very pleasant, and I was impressed with their facilities. I ordered the car I wanted, and have continued to use them for servicing, in spite of their being around 30 km from where I live, and there being approximately 4 other Toyota dealers much closer.
Anyway, last week I was there getting a service, and also ordered a couple of parts, one a piece of plastic trim that I'd managed to break on one of the 3rd row seats, and an automatic door mirror opener/closer. Couple of days later I got the call that they'd arrived, so a couple of days ago took it back there to get them fitted.
Some photos of their place. Part of their customer lounge:
These free massage chairs actually work:
View from the lounge into the workshop:
There's a small cafeteria where drinks and snacks are free:
Even ice cream:
and somewhere to amuse kids:
Fitting the parts took a couple of hours, after which the car was cleaned inside and out and returned to me. I'd paid for the parts when I ordered them, so only fitting to pay. Just over 1000 baht, which also included replacement front and rear wiper blades I got them to change at the same time.
Some aspects of service in Thailand really impresses me, this being one of them, though I'm sure for every story like this, there'll be a multitude of ones of grief.