Thread: Good job Mazda Pattaya

Drove from Singburi to Pattaya for the day yesterday in the BT50, pissing down rain all the way.
Got to Pattaya and shortly after the power steering went all wonky. Checked under the hood and the fluid reservoir was empty (what is steering fluid anyway? Oil?).
Wrangled the truck slowly to Mazda Pattaya late in the afternoon and explaining we needed to get home that night they took a car off the lift and jumped straight into our problem.

This turned out to be a small hole/puncture in the master cylinder... How this happened I and they dont know. I remember running over a bolt or stick which banged of the underside on the way down, I also spent 30 minutes stuck in mud in my drive with a lot of stationary wheel twisting, so the options are road damage or an overpressure causing a casting flaw to pop? the cylinder looks to be cast aluminium alloy, not steel.

Despite the possibility of road damage he had no issues with taking it as a warranty repair. He did say a few BT50s had issues with the cylinder. Unfortunately, after checking stock the cylinder turns out to be on backorder and he said it might be anywhere from a week to a month for it to turn up! How can Mazda release a car without adequate spares, even in the country its made in?

There is also the issue of the car being fixed in Pattaya while I am in Singburi and the long trip to pick it up once done. So they cleaned it up, slapped a liquid steel patch on the hole, stayed after hours while it dried, photographed and documented the issue and sent all the doco to the Singburi service center and sent me on my way with a spare 4 liters of fluid.

The patch held and is still holding the next day.

Cost for all this, zip, nada, zilch.

Good service from the dealer, free hot an cold drinks, wifi, internet kiosk and tv lounge while we were waiting, watched the Thai girls towel up China in the volleyball.
Sucky job from mazda in not having inventory available.

Good luck Fondles & Necron good luck with getting your steering problem sorted

Impressive customer service from Mazda but it is a worry that both Ford and Mazda have limited supplies of spares - and even trucks to sell in their showrooms. Let's hope you fellas are sorted out soon

Took it to Singburi mazda today.
Up to a month for the part.....
They said to just keep driving it and check the fluid and they will warrant any damage to the pump and steering if something goes wrong..

Originally Posted by Necron99

Cost for all this, zip, nada, zilch.

Yep , had similar experiences 3 times now in main dealers when traveling around the country. Amazing Thailand.

And yet there are still some that would have you believe that all Thais are lazy good for nothing monkeys.

Sounds like excellent service, you shouldn't have the problem in the first place of course but at least they dealt with it well!

The word service doesn't seem to exist here in Laos, the dealers are all amazingly unhelpful and completely retarded in terms of fixing anything! Plus no parts seem to be available for even the most popular cars.

Originally Posted by Necron99

They said to just keep driving it and check the fluid and they will warrant any damage to the pump and steering if something goes wrong..

So, they'll fix you if your brakes and steering disappear and you drive off a conveniently placed cliff?

Good on them!

Originally Posted by supernovadw

Sounds like excellent service, you shouldn't have the problem in the first place of course but at least they dealt with it well!

The word service doesn't seem to exist here in Laos, the dealers are all amazingly unhelpful and completely retarded in terms of fixing anything! Plus no parts seem to be available for even the most popular cars.

Ford ?

If so let me know and I'll tell em they are doing a shit job (we own all the dealerships to my knowledge).

Originally Posted by Fondles

Originally Posted by supernovadw

Sounds like excellent service, you shouldn't have the problem in the first place of course but at least they dealt with it well!

The word service doesn't seem to exist here in Laos, the dealers are all amazingly unhelpful and completely retarded in terms of fixing anything! Plus no parts seem to be available for even the most popular cars.

Ford ?

If so let me know and I'll tell em they are doing a shit job (we own all the dealerships to my knowledge).

Yes they are just the same, I enquired about the Ranger and they never got back to me, I enquired again and they said they would send me a brochure and they never did so not really great service to be honest.

Do you work for RMA Group then?

Originally Posted by supernovadw

Originally Posted by Fondles

Originally Posted by supernovadw

Sounds like excellent service, you shouldn't have the problem in the first place of course but at least they dealt with it well!

The word service doesn't seem to exist here in Laos, the dealers are all amazingly unhelpful and completely retarded in terms of fixing anything! Plus no parts seem to be available for even the most popular cars.

Ford ?

If so let me know and I'll tell em they are doing a shit job (we own all the dealerships to my knowledge).

Yes they are just the same, I enquired about the Ranger and they never got back to me, I enquired again and they said they would send me a brochure and they never did so not really great service to be honest.

Do you work for RMA Group then?

LOL the same service I have been receiving with my Ranger !!!

Yes I work for RMA.

PM me your name if you want and I'll ruffle some feathers and ask why you recieved zero service.

I'm amazed how many of these new Mazda trucks I see on the road now. They must be doing something right I reckon. The styling is pretty weird imo, but I'm old school truck guy.
I'll be sticking to the ol 1969 Land Rover thanks. I still need to get rid of those dumb decals the previous owner stuck on there.

City Motors, that be one of ours as well !!

Originally Posted by Mr Earl

I'm amazed how many of these new Mazda trucks I see on the road now. They must be doing something right I reckon. The styling is pretty weird imo, but I'm old school truck guy.
I'll be sticking to the ol 1969 Land Rover thanks. I still need to get rid of those dumb decals the previous owner stuck on there.

This looks like a perfect vehicle for Thailand (countryside not city). Where did you get it Mr. Earl, and how much?

Originally Posted by rickschoppers

Originally Posted by Mr Earl

I'm amazed how many of these new Mazda trucks I see on the road now. They must be doing something right I reckon. The styling is pretty weird imo, but I'm old school truck guy.
I'll be sticking to the ol 1969 Land Rover thanks. I still need to get rid of those dumb decals the previous owner stuck on there.

This looks like a perfect vehicle for Thailand (countryside not city). Where did you get it Mr. Earl, and how much?

I bought it 8 years ago off a Phuket policeman who is a avid Land Rover fan. It was fresh out of restoration, with a fresh 3.1 Izuzu Tropper eng/trans/transfercase, Nissan axles, Mitsubishi Pajero power steering and new paint interior with A/C, for about $8k usd. It was once a UN Ambulance.
I put Toyota axles with lockers and coil over springs and the pickup body.
It looked like this when I bought it.

The pickup suits my needs better in the village.

To find one you have to hook up with the club types and have them steer you towards someone who needs to sell.

There is big Land Rover restoration shop just north of Nakhon Sawan on the big hwy. I have top restoration/modification guy here in Ranong who does work for me.

If you keep your eyes peeled you might be able to track down an old Toyota FJ45 pickup. you see them occasionally in BKK.

Nice. Thanks Mr. Earl and I will keep my eyes open.

you have done a good job there mr earl,jap running gear instead of the crappy british
motor.good choice for rough country tracks-roads,and easy to repair.

So, after a mere 59 day wait the part is in and car dropped off at Mazda on the highway.'They drove us home (45 min) and will deliver the truck back to our house in two days.

Dont they manufacture the utes in Thailand? And they have no parts?

I broke the plastic spoiler on the hood of my mazda BT50.
They ask 1700 bath for a new plastic spoiler.
Can I find on internet something cheaper.
Did a member had the same problem?
Are there somewhere copies of these motor hood spoilers available?

Internet? No idea. Have you looked?
Aftermarket stuff at Klong Tom market.

Originally Posted by importford

I broke the plastic spoiler on the hood of my mazda BT50.
They ask 1700 bath for a new plastic spoiler.
Can I find on internet something cheaper.
Did a member had the same problem?
Are there somewhere copies of these motor hood spoilers available?

What 50 buck for a new spoiler
You'l spend $100 bucks looking for one 555

Originally Posted by supernovadw

Originally Posted by Fondles

Originally Posted by supernovadw

Sounds like excellent service, you shouldn't have the problem in the first place of course but at least they dealt with it well!

The word service doesn't seem to exist here in Laos, the dealers are all amazingly unhelpful and completely retarded in terms of fixing anything! Plus no parts seem to be available for even the most popular cars.

Ford ?

If so let me know and I'll tell em they are doing a shit job (we own all the dealerships to my knowledge).

Yes they are just the same, I enquired about the Ranger and they never got back to me, I enquired again and they said they would send me a brochure and they never did so not really great service to be honest.

Do you work for RMA Group then?

I bought my Ford from the Nong Khai Ford dealer. At first it wasn't a smooth deal, but after I walked out on the salesman he came running out and explained to me he was used to dealing with a Thai and it was much different than dealing with a falang. Ysterday I stopped by and ask the salesman for one of their desk calenders. He ask me how many I wanted. Always treated well every time I go.

I hate to rehash old threads... But Ford & Mazda are once again separate companies..

The BT50 is 100% Mazda. I wish I could get one here in Canada, over the last 15 years I have owned 25 B22/2600 trucks, 2 cars, 9 MPV 4x4's.

I have read that the diesel engine from the BT50 3.0L is a straight drop in replacement for the MPV 3.0L gas engine. I would give a testicle for a 3.0L Diesel.

^ Shows how much you know. The Mazda badged/uglified Ford Ranger uses a 3.2L diesel.