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  1. #1
    Member Scandinavian's Avatar
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    Floor has swollen due to water leak, how to do?

    Long story short:

    Samsung came to install new washing machine in my condo, did a crappy job with hoses.
    GF started machine and went to work, came back and whole condo had water on the floor. Water was mopped up, but now the wooden floor has started to swell/bulge in 2 places.
    How to do? Should I ask condo owner if she has insurance? Sue Samsung "engineers" who installed washing machine?

    I'm outside TH now for work, back in 2 weeks. And my plan has been to move to another place a week after I get back, need to sort this out! Don't want to do a runner and leave the place like that.

    Advice pls!
    -- I'm not completely useless. I can be used as a bad example. --

  2. #2
    Have you got any cheese Thetyim's Avatar
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    I think our "experts" will need a bit more info or better still a picture.

    Is it parquet flooring, floorboards or sheets ?

  3. #3
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    whatever, you should inform the condo owner and get the fitters involved

  4. #4
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    Pictures and more pictures, written letter of complaint to the place you purchased the washing machine from and who employed the fitters immediately.

    The flooring will have to come up and be replaced and the landlord will demand you do so otherwise you can kiss your security deposit goodbye.

  5. #5
    Member Scandinavian's Avatar
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    Pics coming later today, as she is at work now for a few more hours.

    I wasn't expecting to see the 30k security deposit anyway, since I signed a 1yr contract and are now moving out after just 3 months.

    Well the landlord has been contacted and she was a bit pissed off that I had HomePro/Samsung installing the machine and not her guy.

  6. #6
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    Quote Originally Posted by Scandinavian
    Well the landlord has been contacted and she was a bit pissed off that I had HomePro/Samsung installing the machine and not her guy.
    Typical. It's all your fault you see until you prove that it isn't.

    Good luck.

  7. #7
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    Quote Originally Posted by Scandinavian
    HomePro/Samsung installing
    HomePro....it is your fault, and they will do little to help unless really pressed

  8. #8
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    I recently bought a washing machine from SiamTV, usually a good place

    I wondered why the thing didn't work properly after they installed it, so checked the installation manual

    1. The drain had to be above the machine outlet - it wasn't, they had put it at floor level, so any water just siphoned out
    2. The machine had to be level, it wasn't, in fact I had to screw up the feet several turns

    both these installation points were in heavy type and marked "IMPORTANT" !!

    these outlets want to sell machines but the people they employ to fit them are often useless
    I have reported your post

  9. #9
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    Think you will find it all will need replacing assuming its parquet flooring.

  10. #10
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    Go after Samsung. Document everything.You should start by being polite but firm with them. Be persistent and ratchet up the rhetoric if you don't get satisfaction.
    Write letters or show up in person at their offices if you get the run around on the phone.

  11. #11
    Thailand Expat superman's Avatar
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    Quote Originally Posted by Scandinavian
    I wasn't expecting to see the 30k security deposit anyway, since I signed a 1yr contract and are now moving out after just 3 months.
    So what's the problem ? You've accepted you're going to lose your deposit, so why worry about the repair ?

  12. #12
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    maybe he is a decent person?

  13. #13
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    I've had similar in UK.
    The floor is screwed.

  14. #14
    Member Scandinavian's Avatar
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    Quote Originally Posted by superman View Post
    Quote Originally Posted by Scandinavian
    I wasn't expecting to see the 30k security deposit anyway, since I signed a 1yr contract and are now moving out after just 3 months.
    So what's the problem ? You've accepted you're going to lose your deposit, so why worry about the repair ?
    Cos it's the right thing to do.


    Here's the floor.






  15. #15
    Member Scandinavian's Avatar
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    I was hoping they could remove a couple of sq.m. of the blocks, somehow grind them up and put back, then new coat on top. Doable?

  16. #16
    Have you got any cheese Thetyim's Avatar
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    "In the case of extensive water damage, from standing water or water under pressure, the parquet flooring is heavily swollen and warped and is partially detached. Usually in this situation, the only option is to completely remove the fully bonded parquet. For this, the parquet must be removed using suitable equipment. Then the substrate must be tested for full functionality. If there are screed cracks, or if the Ri-Ri scratch-test reveals a soft or crumbling screed surface, the screed construction must be completely removed using compressor-driven tools. "

    UZIN: Water Damage in Parquet - Replace or Repair?

  17. #17
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    That looks like 950baht per square meter stuff, odds are it's stuck onto plywood sheets, best do a runner and leave the deposit

  18. #18
    Member Scandinavian's Avatar
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    ^Thanks... Gf said 1000 per sqm, but the plywood will make the whole job more expensive I guess. Crap.

  19. #19
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    I've been here.
    That floor is screwed.
    Trust me.

  20. #20
    Member Scandinavian's Avatar
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    ^You want to repeat that a third time?

  21. #21
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    it may be possible to just replace the damaged areas, after all, this is Thailand, everything is possible

    those areas may also dry out and settle back down; worth waiting to see what happens

    in any case, let your landlord know, and also put the blame on the Homepro fitters, give your landlord all their details
    Last edited by DrAndy; 02-03-2011 at 07:41 AM.

  22. #22
    Member Scandinavian's Avatar
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    Thanks for the positive input Andy, I'll report back here on how this develops.

  23. #23
    Member taffyapple's Avatar
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    if you look at the manual it should state,any plumbing work required to install the appliance should be carried out by a qualified plumber or competent person,same applies to any electrical work,so you have a strong case against home pro who arranged the job,because if a fault occured with the machine and samsungs own fitters came out and seen the cock up more than likelly the warranty would be null and void.dont take any shit from home-pro.

  24. #24
    Have you got any cheese Thetyim's Avatar
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    Quote Originally Posted by DrAndy
    it may be possible to just replace the damaged areas, after all, this is Thailand, everything is possible
    I have seen parquet flooring repaired in Thailand, unless you sand the entire room it will be uneven and a different colour. Depends how fussy the Landlady is.

  25. #25
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    true, Thetyim, you can replace the damaged area then sand the whole room and revarnish

    it may be worth it if the damage is limited

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